STT is the opposite feature to TTS. Users can record and send voice messages to the conversation. Then the system will convert the voice message into a text message.
The STT feature is available for the following channels: Webchat, Facebook Messenger, Line, Skype and Telegram and only for bots with supported languages. Otherwise, the system will disable the STT icon in the chat.
If a user sends a too long audio message to the bot, the TTS feature may temporarily stop working and you will get the notification in the left side menu: ‘STT Limit Exceeded. Your bot [botName] (id [botID]) has exceeded the limitation for STT requests per hour. We will contact you.’ The bot will be sending the following message every time a user sends an audio message to the bot: ‘Speech-to-Text is temporarily disabled. The bot has reached the hourly limit of Speech-To-Text usage.”
If a microphone is not connected to your device and if you press the “Record” button in the WebChat or in the TestChat, then you will get the message: “Error, please check if your microphone is connected.”
Updated 3 months ago
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