SnatchBot Support

Welcome to the SnatchBot Support. You'll find comprehensive guides and documentation to help you start working with SnatchBot as quickly as possible, as well as support if you get stuck. Let's jump right in!

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Using Speech-to-Text

Voice recorder technology and transcription services can offer users a lot of advantages

STT is the opposite feature to TTS. Users can record and send voice messages to the conversation. Then the system will convert the voice message into a text message.

The STT feature is available for the following channels: Webchat, Facebook Messenger, Line, Skype and Telegram and only for bots with supported languages. Otherwise, the system will disable the STT icon in the chat.

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In the Inbox and Reports sections, STT messages are displayed as text messages.

If a user sends a too long audio message to the bot, the TTS feature may temporarily stop working and you will get the notification in the left side menu: ‘STT Limit Exceeded. Your bot [botName] (id [botID]) has exceeded the limitation for STT requests per hour. We will contact you.’ The bot will be sending the following message every time a user sends an audio message to the bot: ‘Speech-to-Text is temporarily disabled. The bot has reached the hourly limit of Speech-To-Text usage.”

Supported languages:

Afrikaans
Arabic
Bengali
Chinese
Czech
Danish
Dutch
English
Filipino
Finnish
French
German
Greek
Gujarati

Hindi
Indonesian
Italian
Japanese
Kannada
Kazakh
Korean
Malay
Malayalam
Marathi
Norwegian Bokmål
Persian
Polish

Portuguese
Punjabi
Russian
Serbian
Spanish
Swedish
Tamil
Telugu
Thai
Turkish
Ukrainian
Urdu
Vietnamese
Zulu

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If a microphone is not connected to your device and if you press the “Record” button in the WebChat or in the TestChat, then you will get the message: “Error, please check if your microphone is connected.”

Watch this video tutorial to learn more about ''Speech-to-Text function''

Updated 2 days ago


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Using Speech-to-Text


Voice recorder technology and transcription services can offer users a lot of advantages

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