Reports

Here is a table where you can find records about every single message sent and received in your account.

📘

Note

  • Messages from Test chat are not included.
  • In the Reports section STT messages are displayed as text messages.

You can apply various filters to search for records

📘

Interaction type->N/A

The filter refers to messages sent from a bot by broadcasts and from the Inbox section.

Include Archived Messages: take messages from archived conversations (Inbox) into consideration.
Highlight Extracted Data: highlight attributes, custom variables, response texts, and extracted data in the table.

To refresh the reports with these filters in place press Apply.

👍

Message counter

There is a message counter in the lower-left corner of the table. The “?” tooltip shows the number of text messages, the number of voice messages, and the number of mixed messages.

You can export a report in XLS or JSON format.

📘

Reports and the Collaboration feature

The statistics on the Reports page consider both yours and shared to you bots.

The bot owner must subscribe a bot to PRO in order to let other teammates (bot administrators) access the statistics.

Calculation mode history

You can see the history of changes of the Calculation mode option (Channels->Webchat->Get Embed Code). Click the icon, which is at the top right corner of the page:

The Calculation mode history window will open up. Select a bot and you will see the history in the window:

Watch this video tutorial "Reports"


Next Steps

Add Quick Replies, Buttons and a Persistent Menu to the conversation.

Did this page help you?