Facebook API GDPR compliance (since 16.12.2020)

Facebook is working to always be compliant with the most recent privacy rules in Europe. As a result, starting with December 16th, 2020, the Facebook Messenger API will be limited for several categories of users, Pages and Applications:

  • European pages, all chats
  • Pages with admins in Europe, all chats
  • Any chats for users in Europe

We recommend providing an alternate experience using quick replies, text, and inline URLs for webviews for the impacted scenarios. The two tables that follow provide:

List of countries affected

  • All 27 European Union countries (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden)
  • Norway
  • Iceland
  • Liechtenstein
  • United Kingdom

List of limited functionality and replacement suggestion



Replacement suggestion

Media attachments (audio, video)

Media won't be shown in the message

Add direct URLs to the attachment as a plain text

Persistent Menu

Persistent Menu will not be displayed

Use Quick replies and connections to navigate users within the bot

Payment buttons in Cards

Payment buttons will not be displayed

Use JSON API to generate payment links

URL and Call buttons in Cards

URL buttons will not be displayed on desktop. Will still be available on Android and iOS Messenger apps.

Add URLs as plain text to the message. Send phone number as plain text.

RSS Cards

Rss Cards will not be rendered and displayed

No suggestions

Typing indicator

Typing indicator won't be visible

No suggestions

Using default attributes first_name, last_name

Access will be restricted

Asking the users to enter their name and last name

Web plugin Messenger Checkbox

Plugin will not render

No suggestions

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