Facebook API GDPR compliance (since 16.12.2020)
Facebook is working to always be compliant with the most recent privacy rules in Europe. As a result, starting with December 16th, 2020, the Facebook Messenger API will be limited for several categories of users, Pages and Applications:
- European pages, all chats
- Pages with admins in Europe, all chats
- Any chats for users in Europe
We recommend providing an alternate experience using quick replies, text, and inline URLs for webviews for the impacted scenarios. The two tables that follow provide:
List of countries affected
- All 27 European Union countries (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden)
- Norway
- Iceland
- Liechtenstein
- United Kingdom
List of limited functionality and replacement suggestion
| Feature | Impact | Replacement suggestion |
|---|---|---|
| Media attachments (audio, video) | Media won't be shown in the message | Add direct URLs to the attachment as a plain text |
| Persistent Menu | Persistent Menu will not be displayed | Use Quick replies and connections to navigate users within the bot |
| Payment buttons in Cards | Payment buttons will not be displayed | Use JSON API to generate payment links |
| URL and Call buttons in Cards | URL buttons will not be displayed on desktop. Will still be available on Android and iOS Messenger apps. | Add URLs as plain text to the message. Send phone number as plain text. |
| RSS Cards | Rss Cards will not be rendered and displayed | No suggestions |
| Typing indicator | Typing indicator won't be visible | No suggestions |
| Using default attributes first_name, last_name | Access will be restricted | Asking the users to enter their name and last name |
| Web plugin Messenger Checkbox | Plugin will not render | No suggestions |
Updated almost 4 years ago