SnatchBot Support

Welcome to SnatchBot Support. You'll find comprehensive guides and documentation to help you start working with SnatchBot as quickly as possible, as well as support if you get stuck. Let's jump right in!

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Get Started    SNATCHBOT API

URL Extraction

This interaction identifies and collects URL addresses from the users’ responses.

How to add interaction

  1. Click Add new interaction/plugin
  2. Select URL Extraction
  3. Specify the interaction name, e.g. ‘URL’
  4. (Optional) Tick Highlight Extracted data in chat for a better user experience
  5. Click the Add button to add the interaction to the bot’s structure:

After that, specify Bot’s Message along with an Error Response:

How does it work?

If a user enters an invalid URL, then the bot will give the Error response message:

If a user enters a valid URL, then the system will trigger the interaction that is set in the Connections tab. Otherwise, by default, the Fallback connection is set to 'do nothing'. In this case, the bot will give the same message again. If you change the Fallback connection then the system will redirect a user to another interaction after a correct URL format has been entered.

The same goes for connections: if you add a simple or NLP connection, and if a user's response matches the conditions of one of the connections, then the system will redirect a user to another interaction.

For example, you can connect the URL Extraction interaction to the Bot Statement interaction to thank the user for giving the information.

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Valid format for a URL extraction: X.XX

You can highlight the extracted URL in the Test chat. To do so, click the relevant button in the header:

Watch this video tutorial ''Obtaining a URL from your user'

Updated 2 months ago


Next Steps

Identifies and collects a valid phone number from the input of a user.

Phone Extraction

URL Extraction


This interaction identifies and collects URL addresses from the users’ responses.

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