SnatchBot Support

Welcome to the SnatchBot Support. You'll find comprehensive guides and documentation to help you start working with SnatchBot as quickly as possible, as well as support if you get stuck. Let's jump right in!

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Get Started    SNATCHBOT API

Sending Yourself Email Alerts

Set your chatbot to send you an email alert at any point in the conversation

You can set your chatbot to send you an email alert at any point in the conversation. This is particularly useful if the customer or client conversing with the chatbot wants to end the conversation with the chatbot and instead deal with a human.

You simply add the option to send an email using the Send Email card.

Then you add the subject line and as many emails addresses as you like.

Note that the chatbot user does not see that an email has been sent.

Also, the email is not sent until the user provides an input. So this interaction must invite a response, for example, you might have quick replies, ‘Yes’ and ‘No’ as buttons that answer the question, ‘Would you like me to contact a human operator?’

You might wish to place the email alert into an Await Response interaction. This is an interaction that holds the conversation while the email is sent and answered. Again, you will need a user input to trigger the email being sent. It could, for example, read: ’while you wait for a human operator, please enter your name.

Watch this video tutorial to learn ''How to send email alerts from your chatbot''

Updated 10 days ago


Next Steps

Randomize different bot responses by wrapping each possible response in {curly brackets}

Randomizing Responses

Sending Yourself Email Alerts


Set your chatbot to send you an email alert at any point in the conversation

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