As well as Connections that are attached to a particular interaction you can also create Global Connections. This function for all interactions (excluding Await Response). The value of this tool is that it allows the user to immediately (and at any point in the conversation) direct the bot to a particular subject.
Global Connections have priority over responses to specific interactions. If the user triggers the Global Connection, the conversation will immediately move to the result indicated by the Global Connection.
You create a Global Connection in exactly the same way as a Connection, by clicking the 'Simple connection' button on the Global Connection page. Then you choose from the drop-down menu of ‘If’ statements and from the menu of results.
You can make as many Global Connections as you need.
Updated about a month ago
See how to add and automate the creation of synonyms for both words and sentences in your connections.