SnatchBot Support

Welcome to the SnatchBot Support. You'll find comprehensive guides and documentation to help you start working with SnatchBot as quickly as possible, as well as support if you get stuck. Let's jump right in!

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Let’s put this in the front - the vast majority of people here do not work for SnatchBot.

Get Started    SNATCHBOT API

Global Connections

Give the possibility to direct the bot to the needed subject at any point of the conversation.

As well as Connections that are attached to a particular interaction you can also create Global Connections for all interactions. The value of this tool is that it allows the user to immediately (and at any point in the conversation) direct the bot to a particular subject, ignoring the usual flow of the conversation.

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Note

Global Connections have priority over responses to specific interactions. If the user triggers the Global Connection, the conversation will immediately move to the result indicated by the Global Connection.

You can create both Simple and NLP global connections.

You create a Global Connection in exactly the same way as a Connection, by clicking the 'Simple connection' button on the Global Connection page. Then you choose from the drop-down menu of ‘If’ statements and from the menu of results. You can use all the connection settings including custom variables and attributes.

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Tip

Users can quit Await Response interaction using Global Connections.

You can make as many Global Connections as you need.

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Global NLP connections are unavailable for bot administrators, when using the Collaboration feature, in case the bot administrator has no access to the NLP section.

If there are broken global connections, then you will see such an indicator in the left side menu:

See the Video to view the tutorial ''Using Global connections with your SnatchBot chatbot''

Updated about a month ago


Next Steps

See how to add and automate the creation of synonyms for both words and sentences in your connections.

Using Synonyms

Global Connections


Give the possibility to direct the bot to the needed subject at any point of the conversation.

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