SnatchBot Support

Welcome to the SnatchBot Support. You'll find comprehensive guides and documentation to help you start working with SnatchBot as quickly as possible, as well as support if you get stuck. Let's jump right in!

The community forum is not a helpdesk
Let’s put this in the front - the vast majority of people here do not work for SnatchBot.

Get Started    SNATCHBOT API

Salesforce plugin

Salesforce is a cloud-based customer relationship management (CRM) software that helps businesses connect with and get more information about their customer base. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.

Salesforce sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development. Salesforce helps you manage opportunities, leads and cases that need attention, and allows you flexibility in customizing tasks to suit your organization.

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Important:

You must use one of the following Salesforce editions to be able to use the Salesforce plugin:

Editions without API Access:

  • Group Edition
  • Essentials Edition
  • Professional Edition*

Authorization

  1. Start the plugin
  2. Click Link
  3. Authorize your Salesforce account
  4. Grant access to your SF account
  5. Copy the token from the address line as follows:
    https://snatchbot.me/?code=**aPrx6oJIsUGUE2ONPNU88YI8tQwC4FnQUqWSwU2IVoJe9RkN1fjDyIgEhhn4Soz7RNZpLJBjbg%3D%3D**
  6. Paste and send the token in the chat.

Salesforce objects

You can Get, Create,View and Delete the following objects: Accounts, Cases, Contacts, Campaigns, Opportunities, Leads, Tasks, Events.

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You can't create Groups and Products using this plugin due to Salesforce restrictions. However, it is possible to Get, View and Delete these objects.

For example: if you select Get Accounts, the list of your Accounts will appear in the chat:

From this interaction you can either create a new Account or enter its sequence number to get more information about an account.
For example:

Leave a Post in Chatter

You can leave a post in your Salesforce Chatter feed:

Your post will appear in the Chatter page on Salesforce:

Updated about a month ago


Salesforce plugin


Salesforce is a cloud-based customer relationship management (CRM) software that helps businesses connect with and get more information about their customer base. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.

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