SnatchBot Support

Welcome to the SnatchBot Support. You'll find comprehensive guides and documentation to help you start working with SnatchBot as quickly as possible, as well as support if you get stuck. Let's jump right in!

The community forum is not a helpdesk
Let’s put this in the front - the vast majority of people here do not work for SnatchBot.

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Backing up (Exporting) and Importing Your Bot

Learn how to back up and import a chatbot from or to the SnatchBot platform.

It is very straightforward to backup your bot; you export it as an encoded and unreadable txt file, which you can share or use to restore your bot at a later date. Simply go to the Configure page.

Then click on Export, the default name for saving the file is your unique bot number. But you can save it under any name.

Export - download a bot as a txt file (make a backup)

Before exporting the system checks the bot for connections that lead to the removed interactions. They can be in the following places:
Bot -> Build -> Interaction -> Connections (Simple / AI)
Bot -> Build -> Interaction -> Cards -> Text / Gallery -> Button Blocks / Payment ( Successful payment / Error)
Bot -> Global Connections (Simple / AI)

If there are such connections, you will see the next message:

Go back - cancel exporting and close the window
Export - proceed exporting.

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All attributes will be exported too.

Import - upload a bot (restore). Note that all the interactions and settings of the current bot will be overwritten and cannot be restored. Because of that, you need to create a new bot or be ready to lose the current one. Before importing you will get a confirmation message: "Are you sure? Existing interactions and settings will be overwritten and cannot be restored."
Importing a bot is just as simple, you use the button to the right of the Export button.
You can also import interactions from your existing bot. In general, your bot will be simply duplicated. Old interactions and settings will be overwritten and cannot be restored.
As in exporting, the system checks the bot for broken connections, as well.
If there are broken connections in the bot, you will see the next message:

Ok - import a bot, all broken connections will be removed.

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The system also checks the bot when you copy it on the My Bots page.

NLP and Import/Export
If a bot has NLP connections, NLP models must be trained before export. All NLP models will be exported too.

Collaboration feature and Import/Export
Export and import of the shared bot is available for the bot owner only.

Automations and Import/Export
When you export a bot, then all Automations will be exported, as well. To use them after export, you have to be authorised on the same Google account.
If you attempt to import the bot into another SnatchBot account, you will get a notification:

If you have a Pro bot, which contains Pro automations, such as Google Sheet automation, and if you try to import this bot to the free bot, then you will get the following message: “You have one or more Pro Automations that cannot be imported to the Free bot. These automations will be ignored. Proceed?”

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Note

To get to the Configure page you first need to create a bot or have opened one. Also, note that importing a bot will overwrite the one you have opened.

Updated 7 months ago


Next Steps

Check the Configure section to see and manage the settings of your bot.

Configure (Bot)

Backing up (Exporting) and Importing Your Bot


Learn how to back up and import a chatbot from or to the SnatchBot platform.

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