Email Bot
Creating an Email bot is easy.
With suitable configuration, your bot can communicate with users via an exchange of emails, in addition to other channels.
To start with, please create your bot (you can also use an existing bot):
After this is done, go to the bot’s settings and open the Channels section. In the next panel, you will see an ‘Email’ channel:
![image.png 1423](https://files.readme.io/6d561b5-image.png)
After that, you will be required to make up an email address for your bot to work with on our channel (for now, the platform does not support custom domains). Click Deploy to publish and deploy the channel:
![image (1).png 1195](https://files.readme.io/5fc5891-image_1.png)
Test your chatbot
You can test how it works: just click the ‘Send E-mail’ button next to the channel’s title:
![image (2).png 802](https://files.readme.io/a412fb0-image_2.png)
A new email will be created using your default email application set by the system (e.g. Outlook). Your bot will be specified as the email recipient. You can then exchange messages back and forth (the results of which you can see in the Reports and Inbox sections).
After receiving an email, the user can continue the conversation via an exchange of emails:
![dialog window.png 797](https://files.readme.io/f6606bc-dialog_window.png)
Switching from Webchat to Email
It is possible to switch to the email channel inside Webchat. To do so, the user has to click the button in the upper-right corner of the window and select the Email channel:
![image (3).png 668](https://files.readme.io/a37f061-image_3.png)
Afterwards, the user will be asked to enter an email address to which the bot will send an email:
![image (4).png 667](https://files.readme.io/2cb67ba-image_4.png)
Some restrictions:
- The STT feature is not available for Email.
- The Persistent Menu is not available for Email.
- The Giphy plugin is not available for Email.
Now we are done, the bot is ready to use.
Watch this video tutorial "Email bot"
Updated 6 months ago