SnatchBot Support

Welcome to SnatchBot Support. You'll find comprehensive guides and documentation to help you start working with SnatchBot as quickly as possible, as well as support if you get stuck. Let's jump right in!

Please note that the community forum is not a helpdesk.
ProPlan users, remember you can raise a ticket from your dashboard.

Get Started    SNATCHBOT API

Email Bot

Creating an Email bot is easy.

With suitable configuration, your bot can communicate with users via an exchange of emails, in addition to other channels.

To start with, please create your bot (you can also use an existing bot):

After this is done, go to the bot’s settings and open the Channels section. In the next panel, you will see an ‘Email’ channel:

Click the ‘Plus’ button to publish and deploy the channel. After that, you will be required to make up an email address for your bot to work with on our channel (for now, the platform does not support custom domains):

You can test how it works: just click the ‘Send E-mail’ button next to the channel’s title:

A new email will be created using your default email application set by the system (e.g. Outlook). Your bot will be specified as the email recipient. You can then exchange messages back and forth (the results of which you can see on in the reports and inbox section of your dashboard).
It is also possible to use the email channel inside webchat. To do it, the user will need to switch the channel to the Email by clicking appropriate button in the upper-right corner:

Afterwards, the user will be asked to enter an email address to which the bot will send an email:

After receiving an email, the user can continue the conversation via an exchange of emails:

To share an invitation for visitors to your website to email the chatbot, copy and paste the embedded code.

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Some restrictions:

  1. Facebook attributes are not available for Email
  2. The STT feature is not available for Email.
  3. The Persistent Menu is not available for Email. The Message Count feature does not apply for Email.
  4. The Giphy plugin is not available for Email.
  5. Text card: The maximum length of the “Description” field is 640 chars.

Now we are done, the bot is ready to use.

Watch this video tutorial "Email bot"

Updated 11 months ago


Next Steps

How to access your bot beyond Snatchbot.me.

Finding Your Bot on a Channel

Email Bot


Creating an Email bot is easy.

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