SnatchBot Support

Welcome to the SnatchBot Support. You'll find comprehensive guides and documentation to help you start working with SnatchBot as quickly as possible, as well as support if you get stuck. Let's jump right in!

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Get Started    SNATCHBOT API

SnatchBot Conversation service

Learn more about SnatchBot's service.

Here at SnatchBot, we’re on a mission to make chatbots accessible to more people and enterprises than ever before, and to do that simply, quickly, and cost-effectively. Our bot-building platform was conceived with the singular goal in mind of helping people around the world communicate and perform tasks in a simple, conversational manner through the channel of their choice.

In this section, we’ll take a look at what the SnatchBot platform is and what it offers, and then we’ll delve into some of the frequently asked questions we get from clients.

SnatchBot platform

The SnatchBot bot-building platform is a complete platform-as-a-service (PaaS), which means that it allows users to design, test and deploy high-quality bots without the need to develop their own infrastructure. SnatchBot’s bots are speech-enabled and can be used with nearly any communication channel, like text, voice and e-mail; messaging tools like Facebook, Skype, Slack, Snatchbot’s own enterprise-grade messaging platform, SnatchApp and within a company website or mobile app.

SnatchBot Store

The SnatchBot Store is an exclusive marketplace that offers enterprises and individuals alike a way to easily customize pre-built bots and publish them to almost any channel they choose. Customers can instantly access and customize any of SnatchBot’s fifty-plus ready-to-use bots, all of which integrate with enterprise and personal software applications.

The SnatchBot Store is comprised of two parts: Bot template and Bot directory. In the Bot template section, users will find a variety of turnkey bots based on specific tasks and common chatbot use cases. The Bot directory lists user-created bots that can be added to your preferred channels with a single click:

What benefits does the SnatchBot platform offer enterprises?

Enterprises tend to invest huge amounts of time and funds into tech like apps, websites, and interfaces that, frankly, often fall short of making life easier for customers or their employees. With a chatbot, there’s no need to build or purchase costly tech; the SnatchBot platform is a secure and convenient way to boost efficiency and turn transactions into two-way interactions.

Moreover, our platform includes a variety of SnatchBot’s pre-built bots that are ready for immediate use. We’ve put our state-of-the-art natural language processing technology into some of the most prevalent apps for enterprises on the market, while our unrivalled encryption practices keep all of your data safe and secure.

Any enterprise can have the ability to curate their own unique bot store, including their own customized bots and our pre-built bots. SnatchBot Stores are hosted on the cloud, so distribution to customers, employees, partners, and contractors is simple.

What advantages does the SnatchBot platform offer customers and employees?

Humans of all ages and backgrounds are expert communicators. SnatchBot utilises our natural conversational skills to allow everyone to engage with state-of-the-art software; interacting with a chatbot is as simple as sending a text message to a friend or saying hello to a neighbour. The user experience is consistent: no one needs to learn new systems as they would with traditional apps and programs. Regardless of the functions you add to your bot, the means of engagement with them is always the same: conversational.

Our bots have also been proven to be effective in helping manage workflows and complete routine tasks as they guide purchases and offer customers the real-time service they expect, twenty-four hours a day, seven days a week.

Perhaps best of all, the SnatchBot platform enables enterprises to deploy bots to the communication channels of their choice with a single click.

A mobile app or website to enhance customer support or facilitate digital purchasing.
Text or e-mail for familiarity and everyday use.
Messaging and collaboration tools so that internal teams can stay more connected and engaged, including Skype, Slack, Facebook Messenger, and SnatchBot’s own enterprise-grade messaging platform, SnatchApp.

What are the benefits of being a developer on the SnatchBot platform?

SnatchBot makes the ordinarily tedious task of developing natural language processing (NLP) into a painless process for developers and IT teams of all experience levels.

Here are just a few of the features that our platform provides:

  • An NLP engine that eliminates the need to program intent and context
  • Serverless bots
  • A GUI web-based bot-building framework
  • Comprehensive bot management: the choice of who can use the bot and how it can be used
  • Development cycles that last hours instead of months
  • Sentiment analysis

How is the SnatchBot platform different from others?

Bots on the SnatchBot platform simply beat out the competition because they simulate humans in the most inherent manner possible, via “machine learning,” which means that the bots grow in accuracy as they learn to understand user intent, just like people get to know one another better, which means their long-term value increases with each use.

The NLP (natural language processing) engine that SnatchBot employs is one-of-a-kind, providing a number of advanced capabilities not found in other bot-building platforms:

  • Supervised learning of patterns, which eliminates the technical savvy required for refining bots after they’re built.
  • Removes the need for developers to define anticipated patterns and sentences.
  • Facilitates intent recognition.
  • Comes pre-programmed with command synonyms.

How secure is the SnatchBot Platform?

Pre-built into the SnatchBot platform are the security and administration requirements and scalability that the largest enterprises in the world expect. Most important of all, it provides a framework so developers can build bots that perform with remarkable consistency across all chosen channels.

In order to make that a reality, SnatchBot exceeds enterprise-grade standards, providing not only enhanced security but also enabling administrators to retain oversight of bot distribution and use, including management of software licenses, user behaviour insights, and deep analytics. SnatchBot supports all cryptographic security needs to protect an enterprise’s data.

This means we are compliant with all regulatory standards e.g.: CJIS; CSA; Cyber Essentials Plus, DoD SRG Levels 2 and 4; FedRAMP SM; FERPA; FIPS 140-2; FISMA and DIACAP; GxP; HIPAA, IRAP; ISO 9001; ISO 27001; ISO 27017; ISO 27018; ITAR; MPAA; MTCS Tier 3 Certification; NIST; PCI DSS Level 1; SOC 1/ISAE 3402; SOC 2; SOC 3.

Where do SnatchBot bots live?

SnatchBot offers serverless bots, which not only unlocks the potential of all of your custom and third-party systems but also saves your enterprise from choosing between security for on-premise systems and the unparalleled protection offered by our platform.

Companies can also create their own universal bot based on their unique brand standards to act as a single, virtual assistant to complete tasks, deliver alerts, generate reports, track data, manage projects and more. Customized Universal bots with a unique presence not only drive employee satisfaction but customer loyalty as well.

When can my enterprise get started building my own bot with SnatchBot?

Today! SnatchBot platform is working smoothly and has already been employed by brands the world over.  

If your enterprise hasn’t yet considered enhancing its digital strategy with bots, visit SnatchBot to discover how you can build and deploy bots across any communication channels in no time, at no cost.

Watch this video tutorial "SnatchBot Conversation Service"

Updated 6 months ago


Next Steps

Integrates your bot with API. Gives an opportunity to generate and post custom content in a chat.

Using the JSON API

SnatchBot Conversation service


Learn more about SnatchBot's service.

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