Switching Channels

Make it easy for your customers to decide which messaging platform they can connect to you on.

Webchat has a feature that allows switching channels, providing your users with the possibility to continue the conversation on another channel from the same place they stopped at.

For example, you can continue chatting with the bot on the Facebook channel:

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After switching, you can resume talking to the bot or add another channel.

Watch this video tutorial "Switching Channels"

Next Steps

The option of providing a live chat option for users can be essential for positive user experiences. The good news is that it’s really easy to build in this feature and very easy for a human to pick up the conversation.