SnatchBot Support

Welcome to SnatchBot Support. You'll find comprehensive guides and documentation to help you start working with SnatchBot as quickly as possible, as well as support if you get stuck. Let's jump right in!

Please note that the community forum is not a helpdesk.
ProPlan users, remember you can raise a ticket from your dashboard.

Get Started    SNATCHBOT API

Adding your chatbot to a website

How to deploy your chatbot on a webpage.

When you are ready to place your chatbot on a website, click on Channels.

The 'About' page allows you to add useful links that the user can find when looking for information about the chatbot.

Then the user can see this information as clickable links in an info pop-up to the left of the chat bar.

To make the chatbot live on your webpage click Get Embed Code tab on the Channels section:

Now choose whether you want the chatbot to automatically begin the conversation when the webpage is loaded or wait until the button is pressed. To have the chatbot automatically begin, select the ‘Allow auto-opening’ box.

Message counting mode - this option will affect the message count in Reports and Inbox, as well as the Pro messages counting.

There are two options available:

  • Count and create a chat only when the user has clicked on the bot icon.
    Once a user has pressed the bot icon on your page and started a conversation, the new entry will be created in the Inbox and Reports sections.
  • Count each page visit and create a chat.
    Once a new user has opened your page, the new entry will be created in the Inbox and Reports sections.

Apply - save changes.

To place the bot as a button on the webpage use option 1. Highlight and copy the code or simply press COPY.

Now open your webpage and access the HTML. Scroll down to the bottom of the code and paste in your bot.

Then update the page and the bot will be available as a button in the bottom right corner:


Do you use a CMS?

Check out this Wix integration tutorial.

It’s that simple and that powerful! Now you have a chatbot on your webpage.

If you’d like to adjust the positioning and look of your chatbot, you can do so by using the codes in the same window. Scroll down to steps 2 and 3, which allow you to place the webchat URL where you like and to use your choice of CSS styles:

You can tailor your chat window to your brand using custom Cascading Style Sheets (CSS) styles. To do so you have to adjust the settings of the window in the CSS file. Then upload the file by clicking the button in the Get Embed Code tab.

After you have uploaded the changes to your CSS styles you can check the new look of your chat window on your WebChat URL.

You can adjust the following CSS settings:

There are also some further options available for you to customize your bot and how it looks to the user. To adjust colour schemes and see options for the button shape click on Customise Webchat:

Watch this video tutorial ''How to give your website a chatbot with SnatchBot''

Updated 3 months ago

Next Steps

Chatbots are a new way for your customers to interact with your business. Publish your Bot on the SnatchBot Directory!

Making your Chatbot Public

Adding your chatbot to a website

How to deploy your chatbot on a webpage.

Suggested Edits are limited on API Reference Pages

You can only suggest edits to Markdown body content, but not to the API spec.