SnatchBot Support

Welcome to SnatchBot Support. You'll find comprehensive guides and documentation to help you start working with SnatchBot as quickly as possible, as well as support if you get stuck. Let's jump right in!

Please note that the community forum is not a helpdesk.
ProPlan users, remember you can raise a ticket from your dashboard.

Get Started    SNATCHBOT API


Creating a Telegram bot is easy

First, create your chatbot (or select an existing one). Then go to the Channels page, selected from the left-hand column, and click the Telegram option.

Now there are just three very short steps to take. Firstly, log in to your Telegram account. If you don’t already have one, you can set Telegram up on your phone very quickly. It is just a case of entering your phone number and then a code that they send you.

The second step (click, Step 2) is to open Telegram’s bot creation menu. Once signed in, follow this link to start a chat with BotFather, which will guide you. This is at[email protected]. Just click the link we have supplied.

Now in that bot creation menu, type /start (or click on the start button), followed by /newbot. You will then be invited to give a name to your new chatbot.

Once you have provided a unique name, Telegram issues a token, this is a long string of numbers, characters and symbols.

Copy that token and paste it in the line ‘Telegram API Token’ back on your SnatchBot channel page.

That’s it! The Telegram channel now appears automatically in your live channels list, with switched to on. Your bot is available to Telegram users.

You will want to customise the appearance of your chatbot on Telegram, such as changing the image and description text. It is very straightforward to do so, just use the commands in their bot creation menu.

Telegram commands BotFather


create a new bot


edit your bots [beta]


change a bot's name


change bot description


change bot about info


change bot profile photo


change the list of commands


delete a bot


generate authorization token


revoke bot access token


Some restrictions

  1. Facebook attributes are available for Telegram. They become available once the user performs any action with the bot connected to the Facebook channel (such as starting a conversation or sending the bot a message).
  2. The following plugins are not available for Telegram: eBay, Giphy.
  3. Text cards: the maximum length of the “Description” field is 640 chars
  4. The “Enable "Share" button for each story” feature is not available for Telegram (Facebook only).
  5. The “Disable text input” and “Submenu” features are not in Persistent Menu. The maximum number of Persistent Menu items is 5.

Watch this video tutorial to learn how to Create a Telegram bot

Updated 11 months ago

Next Steps

How to access your bot beyond

Finding Your Bot on a Channel


Creating a Telegram bot is easy

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