SnatchBot Support

Welcome to the SnatchBot Support. You'll find comprehensive guides and documentation to help you start working with SnatchBot as quickly as possible, as well as support if you get stuck. Let's jump right in!

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Let’s put this in the front - the vast majority of people here do not work for SnatchBot.

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Updates

Updates announcements

Release date: 14th November 2019

What’s New

New Features

  • Channels settings are now also available in Collaboration mode - invited members now can deploy, connect or disable channels.
  • Persistent attributes. Now the attributes will be remembered even after the chat session expires. Available for Facebook, Skype, Email, Telegram, Viber, Slack, Twilio channels.
  • Extended Advanced statistics to include insights on bots other people shared with you.

Improvements

  • Activity logs minor fixes and improvements. Removing an empty card or element will not be displayed anymore.
  • Report an issue: it is now possible to remove an attachment.
  • Viber: added View on Web button to RSS cards
  • Shared bots: see when the bot was updated last time; view the history of sent broadcasts; copy the bot.

Bug fixes

  • Reports: message sending time was displayed incorrectly in the Xls file.
  • Build: Highlight extracted data checkbox was becoming marked, upon pressing the Print button in the Bot scheme section.
  • EBay plugin fix in iFrame.
  • Inbox: fixed the issue when QR buttons were not displaying in the chat, if there was TTS in the message.
  • Facebook channel: Facebook attributes were not displaying in the chat, if you launched a bot for the first time.
  • Build: Translation interaction was not working with English.
  • NLP: it was not possible to delete a model after testing.
  • Telegram: fixed embedded pictures display.
  • Global connections: synonyms removal fixed.
  • Webchat customisation: fixed Close button color parameter.
  • Webchat: fixed STT in webchat widget.
  • Telegram: fixed comparison operation "<".
  • Broadcast: fixed button name duplication in text cards.
  • Mac OS, Webchat: session expiry time was not working properly, the bot restarted earlier.
  • Fixed payment buttons in Inbox.

User Experience / Layout

  • FB channel (mobile): layout fix of the QR buttons.
  • Pro plan layout fix in responsive
  • Support center - hid notification alerts in there are none
  • Advanced status fixed display of URLs
  • Bubbles in scheme appeared cut - fixed
  • Profile: empty space under the footer, fixed
  • Inbox, card layout visual issues - fixed
  • Maps API Key field display issue fixed
  • Responsive webchat: video display issue, fixed
  • Email subject validation: restricted entering only spaces
  • Chat header: aligned icons and close button
  • Aligned size and display of the button Verify
  • Removed extra scrolling bar in Find synonyms
  • Hints: fixed display of & characters
  • Select language dropdown in Bot Store
  • Forgot your password - aligned in fr and ja
  • Inbox: preview of removed chat will not be displayed
  • Advanced stats: fixed fonts, style, alignments
  • Inbox QR visual display fix
  • Solutions - Chatbots responsive fix
  • Spanish: login page visual fix
  • Support Center, Bot dropdown - layout fix
  • Bot scheme button size adjusted for shared bots
  • Fixed style of all dropdowns in the User area

Localization

  • Not found synonyms - fixed
  • Countries in dropdowns - fixed

Release date: 30 October 2019

What’s New

New Features

  • New option in Inbox: you will now see the images that were sent by your users from Facebook or Skype - all the channels that allow the user to send pictures.
  • You can now add custom text instead of “Get started” in Webchat. It can be set up in webchat customisation settings.

Improvements

  • Build: Improved the functionality of the Embed Media feature - the empty tags will be removed from the messages.
  • Reports: The “Sentiment” option has been hidden from the “Interaction type” drop down for new users.

Bug fixes

  • Channels -> Facebook: occasional failure to remove FB Greeting message on the Greeting message tab - fixed
  • Channels -> Facebook: Added the possibility to save user settings on the following tabs:
  • Messenger Extensions; Check-box plugin; Customer chat plugin.
  • Channels -> Slack: Fixed the errors, that appeared in the console panel when turning on/off the channel.
  • Build: Bot’s message was not "Saving" automatically when the mouse cursor is in the Bot’s message field.
  • Build: It was not possible to get to Await Response interaction, using buttons in the cards (Text, Gallery).
  • Build -> JSON API interaction: Fixed the bug due to which you were getting a message from the “Error Response” field throughout the conversation if you leave the “Your API address” field empty.
  • Build -> JSON API interaction: The value of the Custom attributes was displayed incorrectly when using Prior responses as an Attribute Value.
  • Build: New plugins could contain empty fields. Fixed.
  • Build: The logic operation feature was working incorrectly when using double-level conditions in a logic function. Fixed.
  • Build: The possibility to copy interactions of the plugins in the View Scheme section has been removed.
  • Build: It was not possible to remove synonyms from the Simple connection. Fixed.
  • Build -> Configure -> Send Email: It was possible to fill the “Email Subject” field with spaces and save it.
  • Build: It was not possible to launch Test Chat after creating a bot using templates. Fixed.
  • STT: Audio track did not appear in the admin panel. Fixed.
  • Configure -> Pro Plan: Fixed the work of the counter of the Pro messages.
  • Configure -> Bot Profile: A bot did not restart when a session is expired. It was also possible to continue the conversation when a session is expired - Fixed.
  • Broadcast: The page was frozen during sending a broadcast to a large number of users. Part of the users did not receive the broadcast - Fixed.
  • Broadcast: It was possible to send an empty broadcast (filled with spaces) - Fixed.
  • Broadcast (Facebook): The system was sending a Start Interaction instead of a Next Interaction if a session is expired - Fixed.
  • Inbox: It was possible to send a message to the unpublished Facebook channel.
  • Inbox: It was not possible to highlight the data, which was extracted using responseTo feature.
  • Inbox: There was extra text in the messages, which were sent from the Twilio - Fixed.
  • Inbox: It was possible to create a Saved Reply without its name - Fixed.
  • Inbox: After export a conversation the messages were saved in the reversed order in a txt file - Fixed.
  • Plugins: The plugins did not work - Fixed.
  • Plugins: Plugins did not work properly - the system was not sending the second and subsequent messages - Fixed.
  • Webchat: It was not possible to receive cards and TTS, which are in a JSON interaction. Fixed.
  • Test-chat: It was not possible to highlight extracted data - Fixed.
  • Facebook: The functionality of the Payment button was working incorrectly - user was always redirected to the Success/Error interactions.
  • Twilio: A user did not receive messages, sent through the Inbox or Broadcast.
  • Viber: The system was generating only one audio track instead of several tracks when using TTS feature in Auto mode and Chat Bubbles feature. Fixed.
  • Preview: The “Show Channel Switch Buttons As Dropdown” button was not displayed - Fixed.
  • Persistent menu: The notification about disabling text input function has been restored (for FB and Webchat channels)
  • Reports: It was not possible to filter the records by a particular channel.
  • Reports: It was not possible to highlight extracted data - Fixed.
  • Reports: The channel icons were displaying incorrectly in the Channels column, after switching channels from Webchat to Twilio - Fixed.
  • Advanced stats: It was possible to select any year in the “Date from/Date to” fields.
  • Support center: It was not possible to reply to user’s ticket, using the admin panel.
  • NLP: The words, which were removed from a sample, still were highlighted after testing a model.
  • NLP: It was not possible to train old intent models.
  • Profile: Fixed occasional issues of the Save button.
  • Main Page -> Chat window (android): It was not possible to switch to FB channel, using switcher in the header of the window.
  • Insights -> Media Kit -> Videos: Fixed displaying issues of the Play button.

User Experience / Layout

  • The layout of the mobile version of the following pages has been fixed for Dashboard; My bots; Broadcast; Reports; NLP.
  • Bot Store -> Bot Template: Layout fix of the “View demo” window
  • Left Side Menu (mobile): Layout fix of the Select language window.
  • Build (mobile): Layout fix of the “Bot scheme” button of the landscape version of the page for different languages (FR, JA, PT, ES).
  • Build (mobile): Layout fix of the page (hints).
  • Build -> Cards: Layout fix of the Text and Gallery cards.
  • Main Page: Layout fix of the “SnatchBot” brand icon.
  • NLP: Layout fix of the “Custom models” window of the Japanese version of the page.
  • Main Page (mobile): Layout fix of the “Industries” items of the landscape version of the page for different languages (DE, IT, FR, PT, ES).
  • Configure -> Bot Settings (mobile): Layout fix of the page.
  • About Us: Layout fix of the elements on the page.
  • Chatbots: Layout fix of the page.
  • Configure -> Pro Plan (iPad): Layout fix of the buttons of the landscape version of the page for different languages (DE, IT, PT).
  • Webchat (mobile): Layout fix of the page. The layout is broken if there was an embedded video it the chat.
  • Webchat (iOS): Layout fix of the chat page.
  • Channels -> Line: Layout fix of the page.
  • Channels (mobile): Layout fix of the landscape version of the page for different languages (DE, JP).
  • Bot Store -> Bot Directory (mobile): Layout fix of the “Filters” window of the landscape version of the page for different languages (IT, JA, PT, ES).
  • Reports: Layout fix of the page (both mobile and web versions).
  • Support center: Layout fix of the page.
  • Industries: Layout fix of the left side menu on all pages of the Industries section.
  • Broadcast: Layout fix of the Message Preview section.
  • Configure -> Bot settings: Layout fix of the Verify button.
  • Dashboard (mobile): Layout fix of the TTS audio track in the Recent Messages window.
  • User Area: Layout fix of the Left Side Menu for different languages (ES, DE, JA, PT).
  • Main Page (iOS): Layout fix of Subscribing area.
  • Inbox: Layout fix of the cards.

Localization

  • Fixed occasional issues on the landing pages.
  • Bot Store -> Template (mobile): The “View Demo” window has been translated into different languages.
  • Build: The “Add new interaction” window has been translated into different languages.
  • Profile -> Translate Settings: Fixed translation errors on the tab for DE and PT languages.

Release date: 16 October 2019

What’s New

New Features

  • Added the possibility to remove conversations from Inbox.
  • Bot Import/Export: added the functionality that will ensure your bots are always imported properly.
  • Broken connections (that lead to previously existing but later removed interactions) and buttons in cards produce errors on importing such bots. How it will work:
    You will be prompted to fix the connections before exporting the bot.
    It is possible to skip fixing them and export the bot anyway. These exported bots will be imported without broken connections and cards.
  • Personal Data Request: You have the right to know what personal data we process and why. We offer the possibility to submit a request in the form and we will reply. You can also request that we delete all of your personal information.

Improvements

  • Changed the way collaboration indicator looks, so it's clearer for you when someone else is also editing the bot.
  • My Bots: Added the possibility to view all collaborators directly in My Bots without opening settings of the Bot. Quick shortcut to enter the collaboration menu and view or manage all editors.

Bug fixes

  • Build, Inbox, Broadcast: The notification about details of connecting of the Viber channel has been added in the Gallery Card.
  • Build -> Cards: It was possible to create an Image card, having an empty Gallery card. Fixed.
  • Build: the Test chat icon was disappearing from the page when switching bots using the dropdown above the list of interactions. Fixed.
  • Build: It was possible to set Fallback, leading to the current (selected) interaction. Fixed.
  • Build: The interactions of the template bots were not loaded correctly. Fixed.
  • Build: Fixed the bug due to which the plugins could be created without contents.
  • Build: Fixed the bug due to which the system was sending 2 emails, when using the Send email feature.
  • Build: Fixed the error appeared in the Console panel when deleting an interaction.
  • Build: (Occasional bug) The errors appeared in the Console panel when loading the build page. Also, it was not possible to load the list of interactions. Fixed.
  • Build: The 500 error appeared in the Console panel when opening a bot with no interactions in it. Fixed.
  • Build -> Text card: It was not possible to get to the interactions, which are set up in the Payment button (Successful / Error), when making a payment. Fixed.
  • Channels: The bot icon was not displayed next to the “Select a bot” dropdown. Fixed.
  • Global Connections: fixed occasional issues.
  • Global Connections: It was not possible to quit Await Response interaction in some channels, using Global Connections.
  • My Bots -> Create bot (Android devices): Fixed the icon uploading functionality.
  • Broadcast: The audio of TTS feature was not displayed in the Sent tab.
  • Inbox: Notification about awaiting users was working incorrectly for some users (the green dot). Fixed.
  • Inbox: It was possible to send an empty message to the Facebook channel. Fixed.
  • Inbox (mobile): The “Create Saved Reply” button was not displayed on the mobile version of the page. Fixed.
  • Inbox: It was possible to send Saved Replies being in the admin role (not owner). Fixed.
  • Inbox: It was not possible to highlight Extracted data and Prior Responses on the Inbox page. Fixed.
  • Inbox: Fixed the errors, that appear when using the “Go to archive” button.
  • Inbox: The “Send” button was disabled when using Gallery card. Fixed.
  • Inbox: It was not possible to send a message to the conversation on the Facebook channel if the message contained only cards. Fixed.
  • Inbox: It was not possible to flip through the images of a Gallery card. Fixed.
  • NLP: Fixed the work of the “Test” button in the “Test model” window.
  • NLP: Fixed the error that appeared when you create a new model, containing 2-5 letters in the name.
  • Reports (mobile): Bots were not displayed in the Bot dropdown. Fixed.
  • Advanced Stats: The column sorting functionality was working incorrectly. Fixed.
  • Activity logs: The data in the “Time and date” column was displaying incorrectly. Fixed.
  • Activity Logs: Bot icons were not displayed in the “Bot” dropdown. Fixed.
  • Activity Logs: It was possible to delete the records from the page, by ticking the boxes in Configure -> Bot Store -> Make Public. Fixed.
  • Test chat / Webchat: Quick Replies functionality was not working correctly when using it in a Phone Extraction interaction. Fixed.
  • My Bots: The data about Bot owner was not displayed in the cards (for shared bots).
  • Upgrade to Pro: There was extra Upgrade to Pro button in the window. Fixed.
  • Upgrade to Pro (mobile): The “Upgrade to Pro” button did not work. Fixed.
  • Webchat (mobile): It was not possible to open the Webchat channel using iOS. Fixed.
  • Admin Panel: The records about login activity was not added in the database. Fixed.
  • Profile -> My account -> Newsletter subscription: It was not possible to unsubscribe from the newsletter. Fixed.
  • Profile -> Balance history: Fixed the 303 error that appears when opening the “Balance History” tab.
  • Configure -> Pro Plan: Fixed the 503 error that appears when pressing the “Subscribe” button.
  • Test chat: “ResponseTo” and “Extracted Data” was not highlighted when using the “Highlight Extracted Data” feature in the Test chat. Fixed.
  • Webchat: It was not possible to use STT feature - the icon of the microphone disappeared. Fixed.
  • Webchat (IE 11 browser): The issues with the Test chat and Embed chat have been fixed.

User Experience / Layout

  • Layout of the mobile version of the following pages has been fixed:
  • Main Page (+Newsletter Sign Up)
    Support
    Profile->Subscriptions
    Profile->Balance->Subscriptions and renewals
    Reports
    Sign up
    Build
    Test chat
    Inbox
    My Bots

  • Bot Template: Layout fix of the “Bot scheme preview” window in the “View demo” window.

  • Botstore (Bot template / Bot directory): Layout fix of the “Select Language” window on the mobile version of the page (iOS).
  • Support Center: Layout fix of the “Create ticket” window.
  • NLP (mobile): Layout fix of the “Model” card for IT and ES languages.
  • Channels -> Other/API: Layout fix of the Request configure tab.
  • NLP: Layout fix of the Spanish version of the page.
  • Activity Logs: Layout fix of the french version of the page (both for mobile and web versions).
  • Advanced Stats: Layout fix of the page.
  • Inbox: Layout fix of the different language versions of the page (FR, DE, IT).
  • NLP (mobile, landscape version): Layout fix of the “Train Model” window for different languages (FR, ES, PT, IT, JA).
  • Build (iPad): Layout fix of the page.
  • Profile (iPad, mobile, landscape version): Layout fix of the page for different languages (FR, DE, IT, PT).
  • NLP: Layout fix of the “Train Model” window.
  • Build -> Configure -> Pro Plan: Layout fix of the “PRO Plan Fee Calculator” window.
  • Build: Layout fix of the “Add new interaction/plugin” button of the Japanese version of the page.
  • Build, Global Connections: Layout fix of the “Verify” button of the Webhook functionality.
  • Build: Layout fix of the “Clear all/Select all” button in the “Find synonyms” window.
  • Build: Layout fix of the buttons in the Text Card.
  • Left Side Menu: Layout fix of the “Select Language” window.
  • Inbox: Layout fix. The “a few seconds ago” phrase was displayed incorrectly, if a bot has a long name and if the AR indicator is on.
  • Inbox: Layout fix of the “Go to recent chats” button.
  • Configure -> Bot Settings (mobile): Layout fix of the “Verify” button of the landscape version of the page for different languages (FR, DE, JA).
  • Main Page (mobile): Layout fix of the left menu of the landscape version of the page for different languages (FR, DE, PT, IT).
  • Main Page: It was not possible to open different pages, by clicking the links in the header of the page. Fixed.

Localization

  • NLP -> Custom Models -> Samples: The “Description (optional)” field has been translated in different languages.
  • Build -> Connections: The “Not found synonyms!” window has been translated in different languages.
  • Profile -> My Account: The fields in the “Change Password” window have been translated in different languages.
  • Broadcast -> Message -> Cards -> Button: The “Details” link in the Payment button has been translated in different languages.
  • Broadcast -> Activity and Drafts: All items in the tab have been translated in different languages.
  • Build -> Connection: All items in the “Connection” settings have been translated in different languages.
  • Build -> the list of interactions -> Counters: The words “Plugins” and “Interactions” have been translated in different languages.
  • Profile -> Data Processing Addendum -> Select a country: Country names have been translated in different languages.
  • Bot Directory: The “Filter” menu has been translated in different languages.

Release date: 2 October 2019

What’s New

New Features

  • We introduced the new functionality - Advanced Stats. Gain insight on how customers interact with your bots by viewing detailed statistics of bots, such as a chart of bot activity, popular interactions or extracted data. Available to all Pro Bots.
  • Added support of Text-to-Speech into API channel.

Bug fixes

  • Inbox: The possibility to add and send cards to the Twilio channel has been restricted.
  • My Bots: Fixed the work of Collaboration feature on several tabs.
  • Build: Fixed the work of Randomize Responses function in some cases.
  • Configure -> Bot Settings: Fixed the work of webhook functionality.
  • Collaboration: adjusted indication that your bot is being edited.
  • Broadcast: Fixed the issue with creating buttons in a text card.
  • Inbox: checked the work of indicator of users awaiting your response.
  • NLP: fixed the occasional model creation failure error.
  • Viber: Fixed the work of RSS feature in Viber.
  • Email: Fixed the work of Restart command for different languages (mostly, right-to-left).
  • Telegram: Fixed the issue with TTS when using Chat Bubbles feature (messages divided with ::next::).
  • Webchat: Fixed the work of channel switching functionality (from webchat Slack and Facebook) - the conversation must start with the proper interaction, no matter which type it was.
  • WebChat: Fixed the work of the chat during simultaneous conversations with two and more bots on one device.
  • Updated localised versions of the platform for your convenience.
  • Main Page: Fixed the work of the “select language” button in the header.
  • Template: Fixed the work of Select Language functionality.

Release date: 25 September 2019

What’s New

New Features

  • Facebook: added support of Customer Chat Plugin. Let people start a conversation on your website and continue in Messenger. Add the code to your website.

Improvements

  • Dashboard: Shared bots were included in the Dashboard statistics (and in the Reports tab).
  • Inbox: added confirmation window upon deleting a Saved reply.

Bug fixes

  • Build: Fixed TTS setting issue.
  • Build: Fixed the work of the connection indicator.
  • Build: Fixed the issue that appears during creating the button in the gallery card.
  • Build: Fixed the work of the “Calendar” plugin.
  • Build: Fixed the issue with the Send Email feature.
  • Build: Fixed the work of the Payment button and Sandbox Paypal service.
  • Build: Fixed the work of the Prior Responses feature.
  • Build: Fixed the work of the TTS feature (unsupported languages were available).
  • Build: Fixed the work of the TTS feature (audio was not generated for some languages).
  • Build: Fixed the work of the attributes, when using Prior Responses feature as a value of the attribute.
  • Persistent Menu: Fixed the items location issue.
  • Persistent Menu: Fixed the bug due to which Persistent Menu was displaying on Facebook after unpublishing the channel.
  • Persistent Menu: Fixed incorrect location of items, after upgrading a bot.
  • Inbox: Fixed the conversations updating issue for the Telegram channel.
  • Inbox: Fixed validation issue of the image field in the Gallery card.
  • Inbox: Fixed the work of the “Add gallery item” button.
  • Inbox: Fixed the work of the counter of attachments (input field).
  • Inbox: Fixed the work of the push notifications about awaiting chats.
  • Inbox: Layout fix of the Add Image window.
  • Inbox: Fixed the validation issue of the Send button for the Facebook channel.
  • Inbox: Fixed the work of the indicator of the awaiting conversations (green dot).
  • Inbox: Fixed the work of the “Highlight Extracted Data” feature for the Telegram channel.
  • Inbox: Fixed the work of Await Response for archived conversations.
  • Inbox: Fixed the work of Await Response feature, when using Global Connections.
  • Inbox: Fixed the work of the Await Response feature for shared admins.
  • Inbox: Fixed the work of the Await Response feature when a user session is expired.
  • Inbox: Fixed the 503 error, that appears in the inbox, when using the collaboration feature.
  • Inbox: Fixed Live Chat issues.
  • Inbox: Fixed the incorrect work of Await Response on Viber and Telegram channels.
  • Collaboration: Fixed the error that appears after sharing a bot.
  • Global Connections: Fixed the synonyms adding an issue.
  • TTS: Fixed the work of the TTS feature in some channels, when using Translate and Search interactions.
  • TTS: Fixed the incorrect work of the TTS feature for the WebChat channel, when using Translate and Search interactions. The TTS feature has been affecting the responses from these interactions.
  • TTS: Fixed the work of the auto mode of the TTS feature in the Broadcast.
  • TTS: Fixed the work of the TTS language selector.
  • TTS: Increased the loading speed of TTS, when using it in the Embed chat.
  • Broadcast: Fixed the work of the recipient filter.
  • Broadcast: Fixed the work of the recipient selector.
  • Broadcast: Fixed the work of the “Blocks” button, when using cards (in some channels).
  • Broadcast: Fixed the functionality for the broadcast schedule.
  • Broadcast: Fixed the work of the TTS feature in the Telegram channel (Next interaction).
  • Broadcast: Fixed the work of the Templates feature. It was possible to create an empty template.
  • Broadcast: Fixed the work of the Quick Replies feature (QR was sent twice).
  • Broadcast: Fixed the issue with sending a broadcast to the Webchat recipients.
  • Support Center: Fixed the work of the counter of unread messages.
  • Support Center: Fixed the work of the ticket answering functionality (SnatchBot logo was not sent).
  • Support Center: Fixed the work the counter of unread messages in a ticket.
  • Support Center: Fixed the work the Send button.
  • NLP: Fixed the models Testing functionality (Detected field).
  • NLP: Fixed the sample editing functionality.
  • NLP: Fixed the error that occurred in the Response field during testing models (Entity).
  • NLP: Fixed incorrect recognition of the text in the Detected field (Entity, List).
  • RSS: Fixed the work of Subscribe and More Stories buttons for the Telegram channel.
  • RSS: Fixed the issue with subscribing to RSS via Inbox/Broadcast.
  • Bot Store: Fixed the issue with the transition to the Bot Store.
  • WebChat: Fixed TTS sending issue.
  • WebChat: Fixed the work of the RSS feed, when using JSON API interaction.
  • WebChat: Fixed the work of the “Open chat in Facebook” button.
  • Test Chat: Fixed incorrect work of the Test Chat when testing JSON API interaction.
  • Test Chat: Fixed the work of the Test Chat when WebChat is off or unpublished.
  • Facebook: Fixed the Webhook sending issue.
  • Facebook: Fixed the issue with the Greeting message.
  • JSON API: Fixed the work of the Facebook attributes in the channel.
  • Slack: Fixed the bug due to which the channel was still working after switching off.
  • Viber: Fixed the work of Phone buttons on the channel.
  • API channel: Fixed the work of the Payment button (cards).
  • API channel: Fixed the work of the JSON API interaction (error response).
  • Email channel: Fixed the work of the “Blocks” button (cards).

Release date: 11 September 2019

What’s New

New Features

  • Save message templates in Inbox for later usage and much easier communication with your customers.

Improvements

  • Persistent menu: The number of items for the WebChat was extended from 3 to 6 items. One item (Powered by SnatchBot) is reserved for non-Pro bots. Also, the number of items for other channels has been changed (Line - 5, Viber - 11, Telegram - 4, Skype - 5).

Bug fixes

  • Build: Fixed the work of the keyword functionality in the “Connections” tab.
  • Build: It was not possible to save changes made in the button settings of the gallery card.
  • Build: Fixed the work of the Payment button.
  • Build: Fixed the work of the Custom Attributes feature.
  • RSS: Fixed the work of the RSS subscription functionality when you send the RSS card through the Broadcast/Inbox.
  • My Bots: Fixed absence of the image in a Bot card, when using templates.
  • Inbox: It was not possible to get access to the Inbox section after scrolling the conversation list.
  • Inbox: Fixed a bug due to which it was not possible to add Gallery card.
  • Inbox: Fixed the work of Gallery Card editing functionality.
  • TTS: Adjust voice settings were not applied when using Auto mode.
  • NLP: Fixed the errors that appeared in the Console panel when creating a new model.
  • WebChat: It was not possible to go to the URL Extraction interaction if you use card button.
  • WebChat: Fixed the error that appears when the payment button is used.
  • Embed chat: Fixed the error that appears when using the Share button.
  • Twilio: Fixed a bug due to which it was not possible to edit “Enable MMS” checkbox, if the channel is deployed.
  • Twilio: Fixed the work of the “Delay response” feature.
  • Telegram: Fixed the work of the Custom Attributes feature in the Telegram.
  • Skype: Fixed the issue due to which the “Go to URL” item was not displayed in the “Persistent Menu” section of the channel.
  • Line: Fixed the work of the TTS feature when sending Text card through the Broadcast.

User Experience / Layout

Messenger icons were updated throughout the interface.

Release date: 3 September 2019

What’s New

New Features

  • WebChat: added the possibility to customize the appearance of the WebChat window.

Improvements

  • JSON API: The possibility to wrap text in the JSON API was implemented.

Bug fixes

  • Blog: Added the banner of the articles while sharing a blog. Fixed the image size validation error in the blog №112.
  • NLP: Fixed a bug due to which was not possible to save intent models.
  • JSON: Bot message did not appear while using a button to get to the JSON API interaction.
  • Broadcast: Incorrect work of the RSS in the WebChat.
  • Broadcast: Fixed error appears while saving broadcast as a draft.
  • Configure: Fixed the possibility to save the Address Extraction Key.
  • Build: fixed the error of the JSON API deletion.
  • STT: Fixed a bug due to which SST was disabled in the input field in the WebChat.
  • API Channel: Fixed a bug due to which transition did not carry out when using the button in the card.
  • STT: Fixed STT feature in the Bot Store.
  • Build: Fixed the possibility to add empty keywords.
  • Notifications: Fixed errors appeared when deleting notifications.
  • Notifications: Fixed incorrect notifications received when using Await Response.
  • Teammates: Fixed the possibility to escape collaboration, by clicking outside the confirmation window.
  • RSS: Fixed displaying of the wrong time and date in the RSS card.
  • Build: Fixed the possibility to edit the empty WebHook field.
  • Notifications: Fixed “Go to Support Center" button.
  • Email: Fixed the work of the “Restart” button.
  • Skype: Fixed the work of Search Interaction.
  • Skype: Fixed audio sending error (audio was not received).
  • WebChat: Fixed displaying of TTS feature while using RSS.
  • Await Response: Fixed incorrect displaying of the “typing message…”.
  • Broadcast: Fixed the possibility to send cards in the WebChat using “Next Interaction” functionality.
  • PRO Plan: Fixed displaying of the incorrect data about the current plan and amount to pay.
  • Profile: Fixed incorrect displaying of the new subscription data after changing the plan.
  • WebChat: Fixed displaying of the scroll bar if there are many Quick Replies.
  • Login page: Fixed validation of the Email field.
  • My bots: Fixed the modal window “You have created a new bot..”
  • Build: Fixed default settings of TTS feature.
  • Text Card: Fixed phone button.
  • Broadcast: Fixed a bug due to which the buttons in the templates were duplicated.
  • WebChat: Fix text button in the cards. Transition to the JSON API was not carried out.
  • NLP: Model training fix. It was not possible to train a model containing one sample.
  • Activity logs: Layout fix.
  • Live Chat: Fixed a bug due to which a bot remained in the Live chat after session expiring.
  • Broadcast: Fixed the wrong displaying of the scheduled broadcast.
  • Channels: Fixed the error that occurred when using the Payment button several times.

Release date: 27 August 2019

What’s New

Improvements

  • Cards: now you can divide descriptions in cards per line

Important

There were several reports of Bot in webchat not starting for some users. We have investigated the issue and fixed a possible reason.

Bug fixes

  • Viber: More stories functionality in RSS cards.
  • Bot Build: removed plugin disappeared only after page refresh.
  • Bot Build: fixed saving of setting "display in one line" for galleries .
  • WebChat: Search interaction result display corrected.
  • WebChat: Share button in cards fixed.
  • Customise webchat: fixed Preview display.
  • Cards, payment button: fixed switch to successful interaction, fixed saving changes.
  • Telegram channel: fixed switching from plugins to regular interactions via fallback.
  • Bots: fixed bot creation time display.
  • Telegram channel: quick replies will now arrive in groups of three to be displayed correctly in-app.
  • Telegram channel: corrected cases when "typing..." message appears.
  • Weather plugin: fixed Quick replies in a plugin.
  • Calendar plugin: global fix.
  • Facebook channel: bots will not get unpublished after logging out from Facebook.
  • Twilio channel: fixed message order.
  • Inbox: fixed display of recipient info from WebChat.
  • Inbox: it is now possible to add a card with long URLs.
  • Inbox: fixed floating-issue with messages not arriving in WebChat.
  • Channels: JSON API interaction loop fixed (a rare case with Responseto).
  • RSS card: fix of timezones.
  • RSS card: fixed setting "display in one line" for RSS galleries.
  • Giphy plugin: fixed display of search results in chat.

Release date: 14 August 2019

What’s New

New Features

  • Added the possibility to use attributes and custom variables in cards.
  • Option to manually update the Persistent menu in the Facebook channel. You can now skip waiting for Facebook to update the cache and force your changes.

Improvements

  • Tweaked NLP model training on the server side.
  • Broadcast: changed the look of email notification about the successful broadcast. A similar change was to emails sent from the Reports section of the platform.
  • Webchat: removed the possibility to unpublish webchat, now you can simply turn it on/off. This setting no longer affects Test chat.
  • Optimised Inbox section loading.
  • Inbox: new chats will move to the top without refreshing the page.
  • Inbox: Archive all dialogs will now archive all bots for a chosen bot.
  • Small localisation improvements on the platform.
  • Speech-to-Text: now the microphone will appear only in bot language is supported.

Bug fixes

  • Add Connection: fixed synonym search.
  • Await Response; fixed cases when bot did not stop responding.
  • Weather plugin: fixed search by city on the Facebook channel.
  • Webchat: fixed quick replies appearing in interactions with TTS enabled.
  • WebChat: fixed display of Speech-to-Text audio files in Firefox.
  • WebChat: fixed switching to other channels from WebChat.
  • Test chat: fixed visual display of the first interaction.
  • Test chat: fixed Highlight Extracted Data feature.
  • Test chat: fixed running Test Interaction in some cases.
  • Test chat: incorrect order of Quick Replies when using delayed response.
  • Test chat: bot admins will no longer receive push notifications about Await Response interactions when using Test chat.
  • Test chat: fixed usage of attributes when in a test of a single interaction.
  • Inbox: fixed display of results when searching by chats.
  • Inbox: fixed incorrect email notifications about chats Awaiting response.
  • Inbox: fixed adding buttons to text cards.
  • Inbox: added display of recipient name in Skype.
  • Broadcast: corrected template saving and loading, adding cards to templates.
  • Broadcast: Wrong status was occasionally displayed after sending the broadcast.
  • Reports: fixed filter by attributes.
  • Bot Build: fixed Russian Text-to-Speech generation in Auto mode.
  • Bot Build: JSON API interaction endpoint verification fix.
  • Bot Build: corrected opening of the Connections menu.
  • Bot Build: fixed the possibility to create an empty AI connection.
  • Bot Build: corrected functionality of Phone extraction interaction.
  • Bot Build: fixed fallbacks in copied interactions.
  • Bot Build: fixed indicator of broken connections (those leading to previously removed interactions)
  • Bot Build: corrected saving of update time for imported bots.
  • Bot Build, View Scheme: test interaction will now open the chosen interaction.
  • Customise WebChat: fixed resetting styles to default.
  • JSON API: enabled ResponseTo functionality.
  • RSS: fixed the possibility to subscribe to updates.
  • Notifications: the tab will appear even if you do not have any notifications at the moment.
  • NLP: removed samples will no longer stay in models.
  • Text-to-Speech: fixed in Skype channel and Search interaction across all channels.

User Experience / Layout

  • Plugins: Giphy and eBay results display fixed in WebChat.
  • Plugins: corrected the order of messages from plugins.

Updates


Updates announcements

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