Welcome to the SnatchBot Support. You'll find comprehensive guides and documentation to help you start working with SnatchBot as quickly as possible, as well as support if you get stuck. Let's jump right in!
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Let’s put this in the front - the vast majority of people here do not work for SnatchBot.
Dear Aksana, I try to connect my bot to the Telegram Channel. Everything goes smoothly, but the persistent menu is shown neither on Telegram WEB client, nor on the Telegram mobile application. Neither "hamburger" menu, nor text for URL, Send a Message to Bot, and Powered by SnatchBot entries of the menu, defined for the Telegram on the Persistent Menu are not shown on the Telegram clients
Posted by Roman Teif about 5 hours ago
Dear Aksana, I try to connect my bot to the Telegram Channel. Everything goes smoothly, but the persistent menu is shown neither on Telegram WEB client, nor on the Telegram mobile application. Neither "hamburger" menu, nor text for URL, Send a Message to Bot, and Powered by SnatchBot entries of the menu, defined for the Telegram on the Persistent Menu are not shown on the Telegram clients
Posted by Roman Teif about 5 hours ago
Hi guys, I have been using this format in my ajax to interact with my Bot using json API for years. and this morning it is not responding perfectly: https://cors-anywhere.herokuapp.com/https://snatchbot.me/channels/api/api/id<BOT_ID>/app<APP_ID>/aps<APP_SECRET>?user_id=<RANDOM ID>&message=Test and it is just generating me this result: {"messages":[],"status":true} I hope you can help me on this one as this is urgent. Thanks a lot Cheers
Posted by Ejay Opiniano a day ago
The following Text appears when one clicks on our bot: "Vielen Dank für Ihre Kontaktaufnahme. Senden Sie uns Ihre Frage und wir werden uns so schnell wie möglich mit Ihnen in Verbindung setzen." We do not want that text to appear, but we do not find it in our chain, where does it com from? How can we make it disappear?
Posted by Christian Schebitz 3 days ago
I have recently paid to get one of my chatbots updated to a pro plan. Invoice number: BV42168455 It does not, however, seem to have made any changes. Is this something that takes a long time to activate?
Posted by Christoffer Bengt 3 days ago
Hi, I'm fairly new here. I've tried to use the delay function, but I can't really make it work properly. I have two cases. 1) I try to set up a bot message so the response is delayed a bit. I click the "delayed response" option and it inserts "::next-XXXX::". I have tried to exchange the "xxxx" numbers but the whole "code" just shows up in the bot message which is being displayed instantly after the user response. 2) I wanted the bot to post two messages after each other with a bit of delay before the first one and inbetween them. I tried putting in the "::next-XXXX::" between the parts I wanted to be shown in different bubbles, but it doesn't work either. I hope you can assist here.
Posted by Christoffer Bengt 3 days ago
Hi guys, When I invoke the bot with the link m.me/<FBPageName> the conversation starts either from the very first message, if it's new or just brings me to the last point of the previous conversation. Is it possible to configure the bot with some deeplinks, that will point to some internal Interaction to start the new session from? For example, when I lead normal conversation with the customer to the point of buying a product it works. I want to put the product in my Facebook Page Shop with the "buy now" button, which will bring the buyer directly to the Snatchbot's Selling Interaction, Is there any feature or workaround like this or have I always start from the beginning then move talk to the Selling Interaction, please?
Posted by Roman Teif 5 days ago
Hi! When user clics a link in a Rich Card it opens a new window on browser. If user then opens the chat on this new page receives an alert: "You have an active conversation in another tab. Do you want to continue existing conversation or start a new one in this tab?". Is it possible open links on current windows to prevent this alert and continue current chat conversation? Thank you for your effort, I love Snatchbot!
Posted by Manu Sánchez 6 days ago
When Text-to-speech is active, after the customer's response recorded audio there is a blank/empty customer response. I would like to place there the recorded text (respondTo interaction), but I can find a way to do that. Thank you for this fabulous platform. Rafael
Posted by Rafael Roca 7 days ago
Sorry for always disturbing you but... I have two questions about custom attributes and custom variables: • Attribute values will remain also after session expires...But will the value be kept, if its value is a custom variable? Example on 1st Interaction: <<Welcome user! You have [attribute=Gems]. [CustomVar Gems=0] [setAttr Number=[ShowVar=Gems]]>> • I found out I can apply arithmetical functions also with attributes in this way: [ADD[[attribute=Gems],1], however, if an user immediately comes back to the 1st interaction, his Gems will always be 0, because I set the custom variable to 0, moreover variables' value doesn't keep after session expires, so I wanted to save an user's Gems through a custom attribute in this way... 1st interaction: <<Welcome user! To earn 5 Gems, write "5GEMS". You have [ShowVar=Gems]. [setAttr Number=0] [CustomVar Gems=[attribute=Number]>> The user writes 5GEMS and he will be redirected to the Interaction 2: <<Congratulations, now you have [ADD[ShowVar=Gems],5]!>> Let's say the user before had 0 Gems, now he has 5. How can I make the bot remember the new variable's value considering that in the 1st interaction there is [setAttr Number=0]? And how I can keep it also after session expires? Thank you.
Posted by Wolfy 8 days ago
hi. everything works, but still not right padding from the bot-output... please help. thanks. here is my css code: .chat__starter .mat-primary { background-color: #898989 !important; border-color: #ffffff !important; font-color: #000 !important; border-radius: 10px !important; } .message { margin-bottom: 0px !important; margin-top: 0px !important; margin-left: 0px !important; margin-right: 0px !important; } .chat__header { border-color: #ffffff !important; } .chat__body { border-radius: 2px !important; border-color: #ffffff !important; margin-bottom: 0px !important; margin-top: 0px !important; margin-left: 0px !important; margin-right: 0px !important padding-right: 0px; padding-left: 0px; font-size: 14px !important;} .chat__input { border-radius: 4px !important; border-color: #ffffff !important; font-size: 14px; background-color: #ffffff !important; } .message__body-img { border-size: 1px !important; border-color: #ffffff !important; font-size: 14px !important; background-color: #ffffff !important; } .messagelink { font-size: 15px !important; border-color: #ffffff !important; background-color: #ffffff !important; } .messagewrapper { font-size: 15px !important; border-color: #ffffff !important; margin-bottom: 0px; margin-right: 0px; margin-left: 0px; padding-right: 0px; padding-left: 0px; background-color: #ffffff !important; } .message__body { background-color: #ffffff !important; border-color: #ffffff !important; border-radius: 20px !important; margin-bottom: 0px; margin-right: 0px; margin-left: 0px; padding-right: 0px; padding-left: 0px; } .message__date {display: none !important;} .chat__form { background-color: #ffffff !important; margin-bottom: 0px; margin-right: 0px; margin-left: 0px; padding-right: 0px; padding-left: 0px; border-color: #ffffff !important; } .chat__audio { background-color: #ffffff! important; } .chat__avatar { background-color: #ffffff !important; border-color: #ffffff !important; border-radius: 20px !important; } .message__suggested-btn:hover { box-shadow: 0 4px 5px -2px rgba(0, 0, 0, 0.5); }
Posted by Tera 13 days ago
Hi there, Starting from the January, 15, 2020 only 4 tags will be allowed by Facebook after 24 hours delay in the conversations. The new policy is published here: https://developers.facebook.com/docs/messenger-platform/policy/policy-overview/ How Snatchbot is going to handle the issue, please? Where may I define the required tag to not be banned by Facebook?
Posted by Roman Teif 16 days ago