Welcome to SnatchBot Support. You'll find comprehensive guides and documentation to help you start working with SnatchBot as quickly as possible, as well as support if you get stuck. Let's jump right in!
Please note that the community forum is not a helpdesk.
ProPlan users, remember you can raise a ticket from your dashboard.
Hello, I couldn't get my bot to work on messenger for the past few weeks. I realised that it is actually working if I disable the speech to text feature and send text messages instead. It is really important to me that the messages are actually sent in audio. Is it a bug or does messenger doesn't support audio messages from bots anymore ? (which would be weird). If I re-activate audio generated messages, the bot just doesn't "read" the messages (transparent checkmark next to it). It was working perfectly a few months ago but I just came back to it. Thank you.
Posted by Jérémy Carruba about 7 hours ago
Is there a way to remove the rss image wich is postetd automatly after you request a rss feed? eg. I want to get an image from instagram. I convert latest post into a feed but when my telegram bot request it, beside the image post i receive 2 image with rss. i would like that my post to be last not the rss ad. thank you!
Posted by Cipry about 19 hours ago
Hi , even clearing cahce, etc, if I chose any options after this question: You have an active conversation in another tab. Do you want to continue existing conversation or start a new one in this tab? Note, previous messages will not be visible here if you start a new conversation. buttons.goBack (You have chosen to continue the previous conversation. Refresh the page to start the conversation here.) or buttons.startNew restart (suposed to cretae a new chat) both are blocked, not allowing user to type anything... any clues? It started happenig after I used 'Awaiting response' function at chat #152170 Tks
Posted by Rodrigo Brandão 2 days ago
Hi, I have started integrating snatchbot JSON api with my spring boot application. Spring boot version : 2.3.2 I am getting response as 200 Ok however i am not getting input parameter string as null. I tried with another spring boot project with version 2.2.2 and it worked. Does it have any conflict with specific jars. I am using following jars : httpclient-4.3.4.jar, httpcore-4.4.9.jar, httpclient-cache-4.5.4.jar, joda-time-2.10.1.jar, guava-21.0.jar Thank you for the help.
Posted by Aniket 8 days ago
I need the embedded videos (Vimeo) to be responsive. This will ensure that the width will fill up the full width-size available However the Snatchbot iframe has the following limits: <iframe style="min-width:300px;max-width:400px" src="https://player.vimeo.com/video/9999999"></iframe> Can anyone help me to workaround this please?
Posted by seaghan moriarty 8 days ago
Hello! My bot is very large so during development I separated different tasks for different bots. But now I would like to join them in one bot or create some sort of connection between them (for example for some interaction make a connection with an another bot's interaction). Is it possible? Thanks for your answer
Posted by Violetta Makeeva 11 days ago
Hi, I tried to solve my problems with not working quick replies on my Facebook chatbot. I removed and added my chatbot again. Chatbot shows my greeting message right, but then there is something completely else (some automatic quick replies?) It doesn't show mine statements and connections, but in "build" and "bot scheme" mine content still is. What can I do with this? Thank you :)
Posted by M.S. 12 days ago
Hi everyone, I am new using snatchbot and I thinks is amazing Im working in an integration between 3 servers and snatchbot, I am using a key parameter that I am alloting to user_id in snatchbot. But in global webhook, I just recieve this data when is the user sending something, but when is snatchbot responding, the Json doesnt send me this parameter {"bot_id":151073,"message_data":{"channel":"api","from":"Customer Service","message":"test message","module_id":2349906},"session_id":57802995,"source":"bot","timestamp":"2021-01-14T20:20:02.714386743Z"} There is something I can do, since I am using snatchbot 100% from api, and if I wasn't able to get this user_id, then all this integration would be useless Greetings
Posted by Yaacob Naftali 12 days ago
This is more of a vague/general question, so for that I do apologize in advance. As part of my [AI training](https://intellipaat.com/artificial-intelligence-deep-learning-course-with-tensorflow/) projects, I'm building a simple Pthon app with Twilio integration that will allow users to send messages such as "how are you" and receive a quasi-intelligent response back from the app such as, "Good, how about yourself, Michel?". I have everything wired up and it works but I was wondering if anyone could point me in the right direction of writing an algorithm in Python that would make this "bot" smarter. Right now I'm using a pretty straight forward if/elsif/else chain to parse the payload and deliver the proper response but this does not seem maintainable once I get past 5-10 keywords. Would I be better off with a case statement (at least for readability) or is there a better OOP design pattern that would help me match my keywords and deliver a certain response?
Posted by Christina 14 days ago
Hi, I created a chatbot with all the connections between the interactions and they are still there when I am using the chatbot but they disappeared in the build menu. If I add them again in there, next time they visually disappear again (while still working). What's happing? I didn't have that issue last year.
Posted by Wendy 14 days ago
if I want build this connection:"make an order" must I build two connections,the first entity should be "order" and the second intent should be "make" or must build one connection:make an order if I must build just one connection,what should it be?an intent or a entity?
Posted by Domenico Caldaralo 22 days ago