Welcome to SnatchBot Support. You'll find comprehensive guides and documentation to help you start working with SnatchBot as quickly as possible, as well as support if you get stuck. Let's jump right in!
Please note that the community forum is not a helpdesk.
ProPlan users, remember you can raise a ticket from your dashboard.
Hi, I need to push a message to the end-user after some time of the beginning of the conversation. For example, the end-user starts talking today and subscribes to some kind of event (webhook). I want to send messages from my backend to that conversation after some time without user input between this time. Is it possible?
Posted by Piotr 5 days ago
Hello. We've sucessfully implemented you bot. On Desktop works perfectly, but when we change to responsive mode, the pop-up window appears always open and we cannot close it because it occupies almost the entire screen . This occurs on Chrome Browser... Bot ID#205160 Thanks in advance
Posted by Mauro Sousa 10 days ago
Hi, I created a bot, several actually, but none of them shows in the "my bot" page, so I cannot actually get to start working on them. The My bots page also don't show the "new interactions either. I know they are there because if I want reports they show the names of the bots I created, but I can't actually access them to build them. Please assist Salome
Posted by Salome Human-Vogel 11 days ago
I want to pass a variable of an affiliate ID into the chatbot and then I want to take all of the responses that I have collected with the chatbot and send them to a webhook so that I can use that data in Zapier
Posted by John Pelsang 22 days ago
Hi support, The script I embed into wordpress <script src="https://account.snatchbot.me/script.js"></script><script>window.sntchChat.Init(203055)</script> doesn't appear on the website. It just showing window.sntchChat.Init(203055) at the footer. What could be the problem? Thanks
Posted by Amir 25 days ago
Hello. I created a bot and configured with viber channel. When the user communicates with the bot and we have a connection, i want to send an image through inbox like a custom message. The problem is that the image is not shown on viber in the smartphone but instead is shown properly in the viber desktop. Can i ask what is the problem? Thank you.
Posted by Andreas Gromitsaris about a month ago
I have using Multiple If statements to match for the past 1 year it works fine. for the past 2 weeks it seems to be failing.Kindly let me know is there any new changes in the multiple statements. Here is my implementation ``` [IF([responseTo interaction=2156138 fallback=TEXT]=1){[setAttribute cattle_type=Cow]}] [IF([responseTo interaction=2156138 fallback=TEXT]=2){[setAttribute cattle_type=Buffalo]}] [IF([responseTo interaction=2156138 fallback=TEXT]=3){[setAttribute cattle_type=Goat]}] [IF([responseTo interaction=2156138 fallback=TEXT]=4){[setAttribute cattle_type=Sheep]}] [IF([responseTo interaction=2156138 fallback=TEXT]=5){[setAttribute cattle_type=Poultry]}] [IF([responseTo interaction=2156138 fallback=TEXT]=6){[setAttribute cattle_type=Pet]}] [IF([responseTo interaction=2156140 fallback=TEXT]=3){[IF([responseTo interaction=2156215 fallback=TEXT]=1){[setAttribute case_no=18A] [setAttribute case_name=Deworming]}]}] [IF([responseTo interaction=2156140 fallback=TEXT]=3){[IF([responseTo interaction=2156215 fallback=TEXT]=2){[setAttribute case_no=19A] [setAttribute case_name=Worm infestation + Undernutrition]}]}] [IF([responseTo interaction=2156140 fallback=TEXT]=3){[IF([responseTo interaction=2156215 fallback=TEXT]=3){[setAttribute case_no=19A] [setAttribute case_name=Worm infestation + Undernutrition]}]}] [IF([responseTo interaction=2156140 fallback=TEXT]=3){[IF([responseTo interaction=2156215 fallback=TEXT]=4){[setAttribute case_no=19A] [setAttribute case_name=Worm infestation + Undernutrition]}]}] [IF([responseTo interaction=2156140 fallback=TEXT]=4){[IF([responseTo interaction=2156215 fallback=TEXT]=1){[setAttribute case_no=18A] [setAttribute case_name=Deworming]}]}] [IF([responseTo interaction=2156140 fallback=TEXT]=4){[IF([responseTo interaction=2156215 fallback=TEXT]=2){[setAttribute case_no=19A] [setAttribute case_name=Worm infestation + Undernutrition]}]}] [IF([responseTo interaction=2156140 fallback=TEXT]=4){[IF([responseTo interaction=2156215 fallback=TEXT]=3){[setAttribute case_no=19A] [setAttribute case_name=Worm infestation + Undernutrition]}]}] தங்கள் கால்நடைக்கு ஏற்பட்டுள்ள பாதிப்புகள் பற்றிய *முழு விபரம் பெறப்பட்டடுள்ளது*.தீர்வு பெற *1 ஐ* அழுத்தவும் ``` Bots getting arffected with this 129825 133463
Posted by NIDHIN KUMAR about a month ago