SnatchBot Support

SnatchBot Support

Welcome to SnatchBot Support. You'll find comprehensive guides and documentation to help you start working with SnatchBot as quickly as possible, as well as support if you get stuck. Let's jump right in!

Please note that the community forum is not a helpdesk.
ProPlan users, remember you can raise a ticket from your dashboard.

Get Started    SNATCHBOT API

Questions

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2

Can't send message to chat

Hello. I've created bot, activated WebChat, API. After sending message to API via POSTMAN, get response: body null. Here is my POST: https://account.snatchbot.me/channels/api/api/id193391/appszdfghjkl65657gyubhjbGFVCzsddEgh/apsKH78sdfbhjs98dsbjhxcGJDRdvghfbxywu?user_id=guestab0b4bf844ba5bd7d9cf653a756651a62fc4a08257bcc2e966a45136983608fa Body: {"message": "Some text that you want to send bot"} Message is not added to chat. Also I can't post messages via created web-chat link: https://webchat.snatchbot.me/9ef36636238746d73ec074ede7421273930cc6cfd1016e0395dedaf7ef0ebb2c Or if I put script tag to html page. Chat does not receive messages from users.

Posted by Integro about 21 hours ago

1
ANSWERED

chamando outras API

Não estou conseguindo testar as chamadas de API Eu gostaria de um exemplo

Posted by Emanuel Ribeiro 2 days ago

1
ANSWERED

Chatbase & Snachbot

Que pasara con nuestros bot´s?, ¿dejaran de funcionar?, ¿por que nos afecta?

Posted by Everlyng Colmenares 2 days ago

1
ANSWERED

Start with skype, viber and messanger

Hello! Can we do this to a chatbot https://www.theartdose.com/ . I mean start with this dialog so we let the client to choose between these tools?

Posted by Christopher Lazaris 2 days ago

2

Chatbot keeps showing typing on iPhone in Safari

When I click on bot icon and window open, bot keeps typing forever and no cross to close window. Iphone, Safari. Try it in private mode.

Posted by Garry 8 days ago

0

Cannot see the bot from my page

Hi I would like to ask why I cannot see the messages to the inbox of my FB page? I only see the messages at the inbox of Snatchbot. Please help me. Thanks

Posted by Evelyn Priela 8 days ago

1

Problem with integromat integration

Hi, I have defined an integration between Snatchbot and Integromat andd y get 200 message but i don't get de Json with values. See video https://www.loom.com/share/5f61c6f1666e49059237d804f2a48e16 This is something about Json definition? About Snachtbot iteraction definition? Something on integromat? Many thanks

Posted by Ignacio Fernandez Soriano 9 days ago

1

how to make a computation of a formula?

how to make a computation of a formula?

Posted by Evelyn Priela 12 days ago

1

Upload Image

How many images are allowed to be uploaded to 1 bot of a free account? Coz I cannot upload image and an error message saying that cannot upload image to server. Please answer. Thank you.

Posted by Evelyn Priela 13 days ago

3
ANSWERED

NLP Training is not working.

Hello, I have a problem with my nlp models. When I add a new example in my nlp model and press the "train" button it does not work properly. What is wrong with the nlp models training?

Posted by Dimitra 18 days ago

4
ANSWERED

Deleted Bot Message

The snatchbot keeps sending deleted bot from the inbox. It seem's that chatbot from others are connected to our bot. Kindly check. Thanks!

Posted by Bob Sanders 22 days ago

0

Edit Chatbot is typing message

Hello. Is there any oportunity to change the "Chatbot is typing"-Message or can I delete it? I´m talking about this message: (Link is a screenshot) https://prnt.sc/19g80p9 I don´t wanna change the language of the message.

Posted by Kevin 22 days ago

2
ANSWERED

Extract a piece of information within a sentence

Hello How can we extract a piece of information within a sentence, for example the brand of a car in the sentence "My car is an Audi" from the answer we only need "Audi" Thank you

Posted by Eduardo 24 days ago

2
ANSWERED

Live Chat Sound Notification

Can we get a sound notification whenever there is a live chat request? A sound notification is a great help especially to agents/owners who are doing multiple tasks.

Posted by Bob Sanders 24 days ago

1
ANSWERED

Hi is there any way to limit the user who can access the chat.

Hi is there any way to limit the user who can access the chat.

Posted by Nandkishor 25 days ago

4
ANSWERED

NLP model

Good day, currently I'm facing a problem where all the NLP models that I created show "error". When I clicked on "train" button, it just keeps showing "training". Can you guys have a look at it? However, it's working when I create a new model. Thank you.

Posted by Tan 29 days ago

1
ANSWERED

Hi Plugging #1082 pending for aproval

Hi. I have pending for aproval this plugging (1082). I have to program a webminar a soon it will be aproved. Could be great if it is aproved soon. Many thanks and regars, Ignacio

Posted by Ignacio Fernández about a month ago

0

Internal Server Error

Hi, I received this pop-out message when I'm using it. Besides, I also noticed that NLP model's status that I created was "error".

Posted by Chatbot about a month ago

0

user name and password

Hello! I have done a little research, but I can not find a way to resolve this situation: I want the bot to ask the user a user name and a password for a certain purpose. How to make it happen? Thank you

Posted by Benny about a month ago

8
ANSWERED

Test - Stuck on typing

My chatbot is currently stucked on typing, but just on the test-interaction. I wanted to ask if someone else is affected by the same issue. Cheers!

Posted by Kevin about a month ago

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