1) Users start with 0 💎 ([attribute=gems]) 2) Users write "examplecode" and get directed to another interaction where they receive 5 💎 ([setAttribute gems=[ADD [[attribute=gems], 5]]]). Users come back to the first interaction (step 1) and now they have 6 instead of 5 gems which they should have. What's up with wrong results? Id: 95637
Posted by Wolfy about 18 hours ago
As you can see from the following screenshot, the bot responded randomly without any user input. I can't find any error on my side, and as sometimes this happens, a few moments later it gets fixed alone. How to prevent these random responses? ID: 95637 Screenshot: https://imgur.com/kM8XnQg
Posted by Wolfy about 18 hours ago
hello, i wanted to translate a bot to english. everything works great, except that there are some old language words, which i cant edit. (bot interactions / connections) the quick answers. i could do a new version, but unfortunaly i dont remember how i did it. so now i can not edit them. is there a way to edit them? now i can only delete them, but then the logic i have to do new...
Posted by Tera a day ago
Hello, We created a chatbot with Snatchbot and implement the bot on our website (coolsafety.nl) with the embed code. The bot is working fine but for every page load there is also an inbox item created but without conversation/interaction. Is it possible to create only inbox items if there is conversation/interaction with the bot?
Posted by Marcel 5 days ago
Hi. I'm finding it very unclear in the documentation of how I add staff members in departments to respond to incoming messages when "live chat" is requested. I have at least three different staff members I'd like to monitor and respond to the chatbot. Thanks
Posted by Scott 6 days ago
Hi team, We were testing on our GT Metrix, https://gtmetrix.com/reports/geylang666.net , it indicates a few big block loading times originated from SnatchBot. The resources causing the long loading time include following: https://account.snatchbot.me/script.js?ver=5.2.5 https://account.snatchbot.me/webchat/getSettings https://webchat.snatchbot.me/webchat/api/getTranslation?lang=en https://account.snatchbot.me/customcss/custom/90758.css https://webchat.snatchbot.me/ccfb9bb9e78f7212b0c7fe0f413176d3557d99f3d83e4760e06f5e2b154b9dec?test=0&start=&botID=90758 https://webchat.snatchbot.me/styles.b6cf67c02155030082f7.css https://webchat.snatchbot.me/assets/img/loader.gif https://webchat.snatchbot.me/runtime-es2015.edb2fcf2778e7bf1d426.js https://webchat.snatchbot.me/polyfills-es2015.667e3ecbf276cf91f7cb.js https://webchat.snatchbot.me/scripts.283183af5a3027be6590.js https://webchat.snatchbot.me/main-es2015.0867bb2f2b1be1897826.js https://webchat.snatchbot.me/webchat/auth https://webchat.snatchbot.me/api/initDomain https://webchat.snatchbot.me/auth?hash=ccfb9bb9e78f7212b0c7fe0f413176d3557d99f3d83e4760e06f5e2b154b9dec&testing=false&recipient=guestc0683542e51d29fe1a9416c8d97c893d8a265381ce325f3218f415af4d61c86e https://webchat.snatchbot.me/webchat/api/getTranslation?lang=en https://webchat.snatchbot.me/assets/fonts/roboto/Roboto-Medium.woff2 https://snatchbot.me/img/bot.png https://webchat.snatchbot.me/assets/img/png/bot.png And also, there is Gstatic call from SnatchBot: https://fonts.gstatic.com/s/materialicons/v50/flUhRq6tzZclQEJ-Vdg-IuiaDsNc.woff2
Posted by Gey Lang 13 days ago
Hello, is there is any way or work around to disable session expiry ? because it's ridiculous to start the chat all over again every three hours. people sometimes recontact you and it's not cool to keep ask them the same questions in the past the value of session expiry was unlimited but now it's limited to 10800 seconds
Posted by Allagui houssam 14 days ago
have copied css edited and uploaded to correct position. seems to work well on desktop but... serious issues on mobile... There is a white page attached to the bottom of the snatchbot avatar and this totally covers the bottom menu. when i close a chat the window closes over the white sheet covering the menu and scrolls up when i scroll down the site on the mobile... this takes up 1/4 of the screen!! need to delete white page under bot visible above bottom menu need delete the page entirely when chat is closed - just have avatar so customer can click Ps. now when i reset the bot in the 'get embedded code upload button' there is a white paper noticeable on down scrolling... same issue after engaging a chat but now instead of white paper its blue - was never was like this before, was clean and tidy.
Posted by Michael Nayna 17 days ago