SnatchBot Support

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Questions

2
ANSWERED

Slack user name and avatar

Is it possible to give a bot a custom avatar and username for use in slack? No matter what my bot's name and avatar is, it uses the default avatar and username. Thanks!

Posted by G Marshall about 16 hours ago

2
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exporting / sharing bots

hi. i made a bot for someone else, we want it to be associated to his account, is there any way for me to export/ share/ copy-paste the bot from my account to his?

Posted by Shachar Engel 2 days ago

2
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How to hide the chatbot on mobile devices?

How to hide the chatbot on mobile devices? Does anyone know? Thanks!

Posted by Anna 2 days ago

2
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Chatbot Free and Pro, what's different ?

Hi, I have some question : -Limit messages for Free chatbot ? ( Upgrade pro 30$ for 10k messages) -How to calculate messages ?, after over limit messages, What's happen to me ? -Pro plan can help me connect excel,google sheet,Sql,mysql,.... ? ( Do not use Third-APIs) -Do you have details between Pro and Free ? (Video, post,...) Thank you !

Posted by trungnguyen 2 days ago

2
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Create Quick replies in JSON interaction

Hi, I want to create quick reply Card on JSON interaction. I used integromat for this, how can I do it ?

Posted by trungnguyen 3 days ago

5
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Webhook json format

I've been battling with exporting the name and email collected from my chatbot using webhooks. I have successfully assigned both variables and set the proper value in my chatbot. The webhook also connects to my php script successfully. But I am not able to retrieve the values for "username" and "password" sent in the json POST request. Please can you provide a format for the json request so I know how to retrieve the values. Thanks

Posted by Dahlia 3 days ago

2
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trigger API call to messenger

I realized I can send commands to Other/API channel throw the API GET/POST and I can do functions from my server side with every user action throw JSON API and webhooks but I need to send a message throw messenger channel without any action from the user side that's mean I need to update some parameters on my side then notify the user, just like broadcasting .. so how can I achieve this ?!

Posted by Mohammed Medhat 4 days ago

2
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can you add webview aspect ratio ?

by default the aspect ratio of any webview that is triggered by web url on messenger is compact can you please provide at the API the option to put it in full and tall aspect ratio thanks in advance

Posted by Mohammed Medhat 4 days ago

2
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when receipts will be available ?

I need to add receipt to my clients when they finish their buy process , mainly this feature is implanted at Messenger Platform so it will be amazing if you manage to add this

Posted by Mohammed Medhat 4 days ago

2
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Tranditional Chinese Language Character Support

Hi , over 23M people used Traditional Chinese Language Character. Hope Snatchatbot could support it. thanks

Posted by Robinson 5 days ago

2
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snatch bot open immediately when the website is opened

How to open the bot just when the icon is clicked? Now it always appears the conversation window whenever the web page is opened.

Posted by Michel 6 days ago

2
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Integration with Live Demo - Zoom

Hello, We want to capture live demo booking with help of chat bot. So can we do the integration with zoom or calenderly ?

Posted by Meet 7 days ago

2
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What's the different?

I just want to ask, what is the different between Extracted Data and Response Text Thank you

Posted by Rafi 7 days ago

2
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Is it possible to have the bot send an email when it doesn't know the answer?

I want one of our team members to answer the question asked by the user. Is there a way to have the bot send the question to specific members of our team depending on the keywords used in the question?

Posted by Charles Scheuer 9 days ago

14
ANSWERED

is there an issue with the website?

I cannot access the configuration page and the Bot in not showing anything... :(

Posted by Xavier ROMERO 9 days ago

5
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GDPR contract?

Hi, my bot asks for personal information so because of the GDPR I need an contract with snatchbot. Where do I get this? Couldn't find any help so far. Thanks Jan

Posted by Jan 11 days ago

2
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Internal Server Error getParameters

Hello, I keep getting this error message in my work on 3Bot. I couldn't find it in documentation...is it related to the gallery card I made?

Posted by Aaron Harrell 11 days ago

5
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Persistent Menu

Hi there, I am trying to configure the web chat persistent menu with two options: 1) Speak with an agent; and 2) Main menu. How can I associate these options to their respective iterations? The persistent menu configuration has the option to associate each option to a "message to the bot", but I am not able to associate this message to each iteration. Now, when I click either "Speak with an agent" or "Main menu" on the persistent menu it behaves as I clicked restart. Thanks Manu

Posted by Manu 11 days ago

3
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multiple answer question

hi- how can I build a multiple answer question, for example: Which services you would like to know more about? [ ] Service 1 [ ] Service 2 [ ] Service 3 [ ] Service 4 so that I will be able to get boolean value (true/false) of user interest in one step - and not ask it several times.

Posted by test Havi 11 days ago

2
ANSWERED

interaction to capture a rating

hello, is there an interaction to capture a rating? like a 5 stars scale. if not what is the workaround? best Xavier

Posted by Xavier ROMERO 13 days ago