Await Response promblem !

Hi, today I have problem with await response. When I click on interaction to Await to Response, after I write any keywords, it's loop reply many times, so I want it show only 1 time for this, how can I do it ?

Posted by trung about 8 hours ago

Wrong results in arithmetical functions.

1) Users start with 0 💎 ([attribute=gems]) 2) Users write "examplecode" and get directed to another interaction where they receive 5 💎 ([setAttribute gems=[ADD [[attribute=gems], 5]]]). Users come back to the first interaction (step 1) and now they have 6 instead of 5 gems which they should have. What's up with wrong results? Id: 95637

Posted by Wolfy about 18 hours ago

Bot randomly responds sometimes.

As you can see from the following screenshot, the bot responded randomly without any user input. I can't find any error on my side, and as sometimes this happens, a few moments later it gets fixed alone. How to prevent these random responses? ID: 95637 Screenshot: https://imgur.com/kM8XnQg

Posted by Wolfy about 18 hours ago

reponse aux questions

bonjour, j'aimerais faire un bot simple: on pose une question et le bot répond ( question 1/reponse 1, question 2/reponse 2 , je debute complétement et je ne comprend vraiment pas merci

Posted by romain a day ago

manual edit the quick answers?

hello, i wanted to translate a bot to english. everything works great, except that there are some old language words, which i cant edit. (bot interactions / connections) the quick answers. i could do a new version, but unfortunaly i dont remember how i did it. so now i can not edit them. is there a way to edit them? now i can only delete them, but then the logic i have to do new...

Posted by Tera a day ago

Confirmation Email

Hi, We keep getting the message that a confirmation letter is being sent to our email address, but it never arrives and we cannot login.

Posted by Alan Owen 4 days ago

I am unable to embed links on telegram

despite using the format [url=LINK_URL]LABEL_URL[/url], the entire link still appears on telegram but it appears fine on the test chatbot on SnatchBot itself

Posted by JLHM 5 days ago

Is there a way to update attributes?

Something weird is happening with attributes, they don't propperly update when you set them. After awnser once, you set that value forever even and if you awnser again you still get the same value.

Posted by Benjamin Miranda 5 days ago

Create inbox items on each page load with interaction

Hello, We created a chatbot with Snatchbot and implement the bot on our website (coolsafety.nl) with the embed code. The bot is working fine but for every page load there is also an inbox item created but without conversation/interaction. Is it possible to create only inbox items if there is conversation/interaction with the bot?

Posted by Marcel 5 days ago

It's unclear how to assign live chat respondents for departments.

Hi. I'm finding it very unclear in the documentation of how I add staff members in departments to respond to incoming messages when "live chat" is requested. I have at least three different staff members I'd like to monitor and respond to the chatbot. Thanks

Posted by Scott 6 days ago

skip cards

Hi, I realise that some of my interactions are skipped/incomplete when I test my bot. Eg. only the bot message shows but not the card. However, when testing the individual interactions, they work fine. Could I get some help on how to fix the issue? thanks

Posted by Jess Lim 7 days ago

Channel non visible

La catégorie "Channel" pour publier mon robot sur mon site internet n'est pas visible sur mon espace, je cherche donc à insérer ce robot sur mon site internet. La catégorie "Channel" n'est pas présent sur l'interface

Posted by Quentin Lignani 10 days ago

Message from Facebook is empty (via webhook)

I cannot get user message from Facebook via webhook on Snatch Bot. This field (message_data.message) is empty. But messages from Snatch Bot are not empty.

Posted by Yahor Shyshkin 10 days ago

Cannot add button more than 3 in "Interaction-Cards-Text"

Hi, i want to ask it's possible for me to add button more than 3 in "Interaction-Cards-Text"?? Thanks!

Posted by Alvian Onggo 11 days ago

Bot is Slow on Page Load

Hi team, We were testing on our GT Metrix, https://gtmetrix.com/reports/geylang666.net , it indicates a few big block loading times originated from SnatchBot. The resources causing the long loading time include following: https://account.snatchbot.me/script.js?ver=5.2.5 https://account.snatchbot.me/webchat/getSettings https://webchat.snatchbot.me/webchat/api/getTranslation?lang=en https://account.snatchbot.me/customcss/custom/90758.css https://webchat.snatchbot.me/ccfb9bb9e78f7212b0c7fe0f413176d3557d99f3d83e4760e06f5e2b154b9dec?test=0&start=&botID=90758 https://webchat.snatchbot.me/styles.b6cf67c02155030082f7.css https://webchat.snatchbot.me/assets/img/loader.gif https://webchat.snatchbot.me/runtime-es2015.edb2fcf2778e7bf1d426.js https://webchat.snatchbot.me/polyfills-es2015.667e3ecbf276cf91f7cb.js https://webchat.snatchbot.me/scripts.283183af5a3027be6590.js https://webchat.snatchbot.me/main-es2015.0867bb2f2b1be1897826.js https://webchat.snatchbot.me/webchat/auth https://webchat.snatchbot.me/api/initDomain https://webchat.snatchbot.me/auth?hash=ccfb9bb9e78f7212b0c7fe0f413176d3557d99f3d83e4760e06f5e2b154b9dec&testing=false&recipient=guestc0683542e51d29fe1a9416c8d97c893d8a265381ce325f3218f415af4d61c86e https://webchat.snatchbot.me/webchat/api/getTranslation?lang=en https://webchat.snatchbot.me/assets/fonts/roboto/Roboto-Medium.woff2 https://snatchbot.me/img/bot.png https://webchat.snatchbot.me/assets/img/png/bot.png And also, there is Gstatic call from SnatchBot: https://fonts.gstatic.com/s/materialicons/v50/flUhRq6tzZclQEJ-Vdg-IuiaDsNc.woff2

Posted by Gey Lang 13 days ago

how can i deploy order form for my product

Posted by suhninhtet 13 days ago

Session expiry

Hello, is there is any way or work around to disable session expiry ? because it's ridiculous to start the chat all over again every three hours. people sometimes recontact you and it's not cool to keep ask them the same questions in the past the value of session expiry was unlimited but now it's limited to 10800 seconds

Posted by Allagui houssam 14 days ago

cant get bot

how can I get a food truck bot

Posted by Zynant Sandra 15 days ago

positioning error on mobile

have copied css edited and uploaded to correct position. seems to work well on desktop but... serious issues on mobile... There is a white page attached to the bottom of the snatchbot avatar and this totally covers the bottom menu. when i close a chat the window closes over the white sheet covering the menu and scrolls up when i scroll down the site on the mobile... this takes up 1/4 of the screen!! need to delete white page under bot visible above bottom menu need delete the page entirely when chat is closed - just have avatar so customer can click Ps. now when i reset the bot in the 'get embedded code upload button' there is a white paper noticeable on down scrolling... same issue after engaging a chat but now instead of white paper its blue - was never was like this before, was clean and tidy.

Posted by Michael Nayna 17 days ago

Duplicating bot

Is it possible to duplicate the bot and transfer to another account? Also the speaker works on the snatchbot website but not my own. Do you know why this might occur?

Posted by Jay 17 days ago