Welcome to SnatchBot Support. You'll find comprehensive guides and documentation to help you start working with SnatchBot as quickly as possible, as well as support if you get stuck. Let's jump right in!
Please note that the community forum is not a helpdesk.
ProPlan users, remember you can raise a ticket from your dashboard.
Hi! Bots on Facebook works fine but, on website, when I open chat window bot remains "writing... " and never launch the first message. Same problem on various sites. You can see it at https://antiquaria.es/ and https://realidadalternativa.com/ayuda-moksha Can you help me? Kind regards!
Posted by Manu Sánchez a day ago
Hello, I want to know if it is possible to integrate snatchbot with a mobile application the same way as adding it to a website. Like adding a script code and that is it. No need to create an interface and use the API. Thanks,
Posted by Hani 3 days ago
Hi! Is it possible to change the behavior of a bot depending on the hour or the day? For example, if I want the bot to give a certain answer during working hours and a different answer during late night or weekends - is that possible? Thanks
Posted by Yoav Blum 5 days ago
Hi, I have little trouble with my bot. Auto-reply does not work from time to time. I don't know the cause - the setting is correct, I will answer the same question 10 times the same, so the robot will answer, if I answer again, it will be silent :-( It happens to me at the start, when the user has to answer. (signpost + 30 interactions) I'm so sorry, but I don't know what the problem may be. Can you help me, please? I use the Free Version, I must say that I am very excited about this elaborated tool, thank you for it.
Posted by Rouzishka 7 days ago
Hi, i am already using live chat, and i wanted to know if there is any option to marked with a green dot the live chat that in the first instance were answered by an agent but then received some new messages to be answered by thise agent. Now it only appears the green dot when you a have a new live chat request, but once you answered it the green dot disappears and it is very difficult to continue the conversation if you received many live chat request at a time. The chat that is waiting for an answer just get lost between all the conversations. I stay attentive to your response. Thank you very much.
Posted by Elisa Guerra 13 days ago
We are looking at integrating Snatchbot with Zendesk chat. As we don't expect the bot to cover all the queries, we would like to ask how to gracefully handover the conversation to a Zendesk agent(human) and not on the "Inbox" in snatchbot.
Posted by Kevin Rotairo 15 days ago
Hi. in the middle of editing a bot, it switched to not showing anymore german special chars. he converts them correctly in the bot, so thats not a problem. but now he tries to speak that. for example für an "ö" he writes "ö" and that he tries to speak than... thanks!!
Posted by Tera 18 days ago
Hi there, hope you are well. I tried querying this with you guys a couple of times now but I have an issue with the user privacy as it might be insecure from my perspective. I do not want to discuss this in full as this is a public forum. Please provide me contact details so that I can discuss the matter privately.
Posted by Luqmaan Hadia 23 days ago
Hi there! I'm not able to access the Snatchbot Inbox. The Inbox keeps on loading. I don't have problem with any of the Snatchbot features except the Snatchbot Inbox. Also I've already contacted our IT department, we don't have connection problem on our end, and they stated that it has something to do with the website. Is there a way that I can fix this problem on my end? Thanks, Bob Sanders
Posted by Bob Sanders 24 days ago
Hi, I just started the support ticket about adding an image to a card. I'm so sorry, I made a mistake. I'm having an issue adding the image to the RSS Feed cards. When I add the image URL, the image doesn't show up at all. The RSS Feed connect and bring in the RSS articles but the image I associate with it does not show up. What could be the issue? Again thanks and I await your reply
Posted by Fred 27 days ago
Hi, I'm trying to add images to cards that I created. When I add the images URL, it doesn't show the image at all. I've tried a variety of images. I can add an image as a bot avatar, but it will not allow me to add it to a card. What could be the issue? Thanks and I await your reply
Posted by Fred 27 days ago