Welcome to the SnatchBot Support. You'll find comprehensive guides and documentation to help you start working with SnatchBot as quickly as possible, as well as support if you get stuck. Let's jump right in!
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Let’s put this in the front - the vast majority of people here do not work for SnatchBot.
I was wondering if it is possible to allow multiple choices in quick replies. For example, if I have ten quick replies for the visitor to choose from, they were able to choose two or three instead of only one. Or another scenario would be if they could grade the replies 1, 2, or 3.
Posted by Foaad Haghighi about 3 hours ago
Hi, I have created a quiz bot with survey questions and answers like a/b/c. I would like to generate a summary score of the 8-9 question survey-each question has values from -1 to +2. How to generate the summary score for the whole quiz?
Posted by SC about 15 hours ago
I'm having an issue with "restart" command. I've been testing my bot today and everything seemed fine, including "restart". When I tested the bot again just now, it won't respond to "restart". This is what I'm getting: - on Messenger it doesn't respond completely. When I type "restart" there is a "writing" prompt but then it disappears and nothing happens. - in the test chat on your platform it is very reluctant: it will respond with "writing..." and one time stay inactive indefinitely and another - display the welcome message, but only after several minutes. My bot ID is 67693. I tried cloning it expecting the situation to be some kind of a glitch, but it was all the same. I've deactivated the bot on Messenger for now as I'm not sure if it works properly and I'm unable to test it. I would appreciate your help. Best wishes, Patrick
Posted by Patrick a day ago
Hi, I've put the embed code on my website and the bot works. However, the conversation starts in background even if I've unchecked the option in bot parameters (to start automatically) and chat button was not clicked. The conversation starts in background every times people land on my website. I need people must click on the icon to start the conversation with the bot. Is it possible ? Thanks
Posted by Thib 2 days ago
How can I set session expiry to never or to min. to three month? In our start message, we check if the user wants to be updated by notifications. The maximum session expiry is set to 10800. After that the conversation starts completly over and go back to the initial message. So the user gets asked every three ours if he wants to be updated by our broadcasts.
Posted by Daniel Bartsch 2 days ago
Even though my BOT is deployed on webchat, at times I get error stating "error connecting to bot - BOT has been unpublished by it's creator" and then it works only if I republish it which affects continuity. What could be the reason for this or how can I remove this issue?
Posted by Anonymous 4 days ago
Good morning, I'm trying to change the size of the CSS .message__body text field, but unfortunately I can't. In the documentation it says I can make this change, but I don't have this option in the Custom CSS fields. Would you help me?
Posted by Fábio Bertoni 4 days ago