Welcome to the SnatchBot Support. You'll find comprehensive guides and documentation to help you start working with SnatchBot as quickly as possible, as well as support if you get stuck. Let's jump right in!
Hi, I implemented the bot in my website with the "allow automatic open" enabled. As expected the last parameter of Init(...) is "1". But unfortunately the bot does not open automatically. Tested on multiple computers with firefox, edge, chrome, safari. All the same... not opening automatically. KR Jan
Posted by Jan Knobeloch 4 days ago
https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fwww.cims.org%2F&tab=mobile I get a 30 point lower rating my keeping your embed code on my site. If I remove it I get a 30 point flat increase in my score. Do you have a plugin or something available for WordPress or something to keep most files local rather than fetching from your servers which are slower to load from as per googles rating.
Posted by Shivam Parikh 6 days ago
1. After creating the SnatchBot how do I find out whats the most frequently asked questions for my business? Is there a report on what are the questions asked? 2. How do we enter the answers for different questions raised by our client, could we upload a library of answer? 3. What kind of data/response can we upload, Text, Pictures, Documents (Words, Excel, PPT, PDF)? 4. Do we have any limit in amount of data to be upload? If yes, how much space? Above are just to assume that we are using the free account to test the ease of usability and configuration.
Posted by Jeremy Soh 6 days ago
Greetings, i´ve embedded a bot via iframe and the web chat url. That worked a couple of days but suddenly the bot does not start anymore. Only the upper menu bar and the chat panel are visible but no interaction is possible. Do you have an idea how to fix that? Thanks in advance and kind regards, Sebastian
Posted by Sebastian 8 days ago
How do you set it up such that the entire chat log for each interaction can be emailed ? I see you can do it for each particular position of the interaction but not the entire chat log of the entire discussion. Or am I missing how to set that up. I want that when the user gets to the end or wherever they ended up at the end I get an email of the entire chat conversation so I dont need to login each time to see what was going on.
Posted by Shivam 9 days ago
Very slow loading of the chat bot for my site. I have a pro subscription which I assumed would fix the massive 5-10 second delay lags post website opening up but this is incredibly slow. My server is located in France. My customers are in India. My page load time on desktop is 4 to 5 seconds. On mobile its 7 seconds. But the bot loads late on 10th second and then when you click the button the popup takes another 5 to 10 seconds to load. Can the bot be loaded on my server OR can you have it close to my server if you use aws or similar ? I need it to load faster otherwise I need a refund and cancel my subcription as its pointless to have a "SLOW ROBOT". This was made for a leading healthcare provider in India. www.cims.org
Posted by Shivam Parikh 9 days ago
Hi, I'm trying to add my chatbot to a website with the provided code but i get this error message in my console : Uncaught TypeError: Cannot read property 'appendChild' of null webchat.min.js:122. Do you have any clue where it's coming from ? Thanks :)
Posted by Rémi Humbert 10 days ago