SnatchBot Support

SnatchBot Support

Welcome to the SnatchBot Support. You'll find comprehensive guides and documentation to help you start working with SnatchBot as quickly as possible, as well as support if you get stuck. Let's jump right in!

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Let’s put this in the front - the vast majority of people here do not work for SnatchBot.

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Questions

0

Integromat & Webhook Question

On intergromat, I have two issues: The data is sent to the webhook - only when I select run once - obviously that is not ideal as I don't know when my web visitors will be using my site, I need it to fire when it automatically receives input from the webhook. The data is not being sent from intergromat - because it is missing a user id (i think) instead the chatbot just moves on to the next conversation block.

Posted by E a day ago

0

Integromat & Webhook Question

On intergromat, I have two issues: The data is sent to the webhook - only when I select run once - obviously that is not ideal as I don't know when my web visitors will be using my site, I need it to fire when it automatically receives input from the webhook. The data is not being sent from intergromat - because it is missing a user id (i think) instead the chatbot just moves on to the next conversation block.

Posted by E a day ago

1

How do I set a password?

I have signed up via facebook, but now I can't login via wordpress as it is asking me to enter my password, which I don't have, and I can't change my password here on snatchbot because it asks for my old password, which I don't have. How do I set a password here on snatchbot?

Posted by E a day ago

1

Multiple AND conditions

I know right now double conditions are bugged, but I still wanted to know if for example it's possible to make triple AND conditions (and so on...) with the following expression: [IF(A=B){[IF(A=B){[IF(A=B){TEXT}]}]}] Thanks in advance.

Posted by Wolfy 2 days ago

2
ANSWERED

Simple connection

is it possible to allow your simple connection to be shared throughout multiple interactions, or must you type out the same if statements for all interactions.

Posted by tashir vallabh 4 days ago

3
ANSWERED

Anyone having problems paying?

I get a session has expired everytime I try to put add a balance.

Posted by Drew Gilkey 4 days ago

2
ANSWERED

NLP

How configure mi Entity and Intent? because when I create an intent or entity, Snatchbot display me an error

Posted by Yesica 4 days ago

2
ANSWERED

How to protect embedded link from being copied

Hello, I have a wix website. I embedded bot widget on my website. How I can protect my embedded code from being copied and secure my chat widget. My main purpose is to protect my chat bot from being copied.

Posted by Suffian A 5 days ago

4
ANSWERED

How to embed an audio file into my bot?

Hello! I am currently working on my bot and I saw that there is the possibility to incorporate audio files as a voice message. I'd love to use that, but I'm having difficulties in embedding any audio into the chatbot. Embedding Videos (e.g. from YouTube) works perfectly fine, but if I want to incorporate audio, all I get is the loading bar. So how do I embed audio files into my chatbot? What URLs are possible to incorporate?

Posted by Andra Bredehöft 5 days ago

2
ANSWERED

Web Hook Connection

I want to add a connection to a page on a web site, but the detination web site (it is mine) is password protected. Is there a way around this?

Posted by Doug 5 days ago

2
ANSWERED

Set two attributes in on interaction

Hi, I want to set two different attributes in one interaction: [setAttribute News=Ja] [setAttribute Tipps=Ja] or [IF([responseTo interaction=1362609 fallback TEXT]=Newsletter & Tipps){[setAttribute News=Ja]}] [IF([responseTo interaction=1362609 fallback TEXT]=Newsletter & Tipps){[setAttribute Tipps=Ja]}] In both ways no attributes are set. What's wrong? Thanks in advance

Posted by Christopher 5 days ago

2
ANSWERED

API

How do i integrate the snatchbot API with another API so that the snatchbot gets the information within the Knowledge base to answer questions that are within the knowledge base

Posted by Nape 6 days ago

2
ANSWERED

How to use the bot I created for Facebook Messenger Ads

Hi Team, Can you please help me figure out how I can use the Bot I created for FB Messenger Ads? I am struggling a bit to find some documentation about it. Is there a Bot Payload I can use?

Posted by Dennis 6 days ago

4
ANSWERED

In-Bot payment

Hello, I've followed the docs and provisioned a PayPal Dev account. After completing the config on my account, I don't see the payment option show up in my bots as illustrated in the docs. Not sure how to proceed. Thank you, Martin

Posted by Martin Ramirez 7 days ago

4
ANSWERED

User name and profile image

How to send Username image and profile name in chatbox while using in website.

Posted by Nitesh 8 days ago

2
ANSWERED

Embedding mailto: hyperlink in bot statement

I am trying to embed an email address in one of my bot statements which would allow users to click on the email address and open their webclient (similar to how an <a href="mailto:[email protected]">[email protected]</a> would work). Is this possible?

Posted by Mike Lape 8 days ago

2
ANSWERED

Snatchbot does not work on FB

My snatchbot unpublishes automatically. It doesn't work on my FB

Posted by Nilmini 8 days ago

2
ANSWERED

Dialogflow integration

Hello, I would like to know if there are any integrations with DialogFlow and also, if you have any examples of Full Screen chatbots that I can see. Great work, looks amazing, thank you

Posted by Jose 9 days ago

2
ANSWERED

Install the same bot in different clients environments

Can I install the same bot in different clients environments ? For instance, can I have the same bot installed simultaneously : - in a website for client A - in client B's intranet - in client C's Slack - in client D's Slack - i client E's intranet ?

Posted by Gaëlle BASSUEL 9 days ago

3
ANSWERED

Agency Plan?

Hi there, a couple of month ago I chatted with the support, because we wanna offer our customers a chatbot solution based on Snatchbot. I've got an PDF with a special agency plan at this time. But I lost it. Is this still available and how can I contact the support for further information? Thanks in advance

Posted by Nils 10 days ago