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Let’s put this in the front - the vast majority of people here do not work for SnatchBot.
Hi I'm using the snatchbot API channel on one of my bots to hook up to a contact form that sends customer information using the POST 'https://account.snatchbot.me/channels/api/api/...' request. My issue is that when one message is sent to this bot it only starts the conversation/session and so the 'Await response' interaction isn't triggered, and therefore no email is sent. However if I send the data twice, it does trigger the interaction and send the email. Is there any interaction/config I can use to send an email whenever any data is sent to that API? If not could the 'Await response' interaction be changed so its triggered on the first message sent? Kind regards, Kyle.
Posted by Kyle Watson 3 days ago
I would like to know if you are aware about bot issues. We are having trouble when modifying global connections. If we make some changes on it the bot does not change the behaviour (only for global connections). It was working correctly until few hours ago. We have tested 3 different bots. Thank you so much. Kind regards.
Posted by Alfonso Martin 5 days ago
Hey, so when our business goes to check new conversations, we have an issue with too many "empty" conversations, on which the user will open the chat and not interact. Is there any way to filter those or to not register them in order to make it simpler to get to the conversations that have interactions in them?
Posted by Nicolás Acuña 6 days ago
Good Day everyone. I would like to know if SnatchBot can be deployed on SharePoint Online modern pages? I am currently building a SharePoint Online intranet and they would like to have ChatBot Functionality and I am very interested in SnatchBot. Would this be possible?
Posted by James Turner 9 days ago
Hi there. I have the free version on Snatchbot. Everything is working perfectly on a desktop, but not on a mobile phone. Android or iPhone has no response to messages. Does anyone please have any advice to offer? Your kind assistance would be much appreciated. Thanks, Regards.
Posted by Jerileigh 11 days ago
Hi, I have define this JSON inside the body: { "process_template_uuid": "beb199ff-41b1-456d-b197-7010659da350", "submission_elements": { "nombre": "[attribute=nombre]", "departamento": "[attribute=departamento]", "email":"[attribute=email]", "consulta": "[attribute=consulta]" } } All goes rigth but Seliom send the literal not the field value. For example, send [attribute=nombre] instead of Ignacio Fernández. This is a video explaning all the porcess: https://www.loom.com/share/8d1772be49574ecdaef5a5765e641e1a My question is how do I have to define the attribute within the JSON so that it sends the value of the attribute? Many thanks,
Posted by Ignacio Fernández 11 days ago
whole interactions starts again from the beginning, but it shouldn't, Hi, botID:117562 whole interactions starts again from the beginning, but it shouldn't when someone types something that is not included to the bot as reply, the "do nothing' fallback connectiondoes not work because it start all over again, what should I do? Please please help me :(
Posted by László Bruger 12 days ago
Hi, 117562 whole interactions starts again from the beginning, but it shouldn't when someone types something that is not included to the bot as reply, the "do nothing' does not work because it start all over again, what should I do? It is very very annoying :(
Posted by László Bruger 12 days ago
Hi, when i am exporting the conversation. I am getting in .txt which is not at all readable as there is no spacing in between the conversations. Kindly suggest me what to do so that I shall get the conversation in readable format.
Posted by satish 12 days ago