Welcome to the SnatchBot Support. You'll find comprehensive guides and documentation to help you start working with SnatchBot as quickly as possible, as well as support if you get stuck. Let's jump right in!
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Let’s put this in the front - the vast majority of people here do not work for SnatchBot.
Hi, I developed a bot for a quiz. It worked fine for quite a while. But recently I have noticed that messages are sent repeatedly (5 to 12 times in a row). There is no new trigger and it just happens randomly to different messages. Why is this? Can someone help me to solve it? Thanks & BR, Sylvie
Posted by Sylvie about 6 hours ago
Hi, I developed a bot for a quiz. It worked fine for quite a while. But recently I have noticed that messages are sent repeatedly (5 to 12 times in a row). There is no new trigger and it just happens randomly to different messages. Why is this? Can someone help me to solve it? Thanks & BR, Sylvie
Posted by Sylvie about 6 hours ago
Dear Snatchbot Support! My name is Tamás Tóth! I writing to you from Hungary. I have a question related to download of assets. I looked through the documentary and not really see the option for the total download of my bot's content. My intention here is to validate my bot's status and upload it to a seperate platform. In this case for a private server. Is here such thing are possible to do? I await for your reply! Best regards, Tamás Tóth
Posted by Tamás Tóth about 6 hours ago
Hey Guys, I would like to safe user data in my google sheets and at same time showing the user´s name as data check. Example: Your name is [responseTo interaction=1931762 fallback=TEXT] -> Your name is Leon This [responseTo] to interaction I would like to save in my google sheets. I did it like this: [setAttribute Gericht =[responseTo interaction=1931762 fallback=TEXT]] everything worked well, the answers were safed, BUT not shown at the bot. So what can I do to save data and showing user user´s answer at the same time? Thank you!
Posted by Leon Vogt about 14 hours ago
Hi Kim, I have an issue connecting my bot with my account. ID bot:115841 Name: Anemone My facebook account as admin access, the thing is that once I select Anemone, the app don`t appear in Anemone account and cant select it, I dont know if there is something additional that I have to do. 1-I select Anemone 2-It appears in this screen, but when I tried to select Anemone I cant. image.png 3-When I enter to the Anemone Facebook>Advance Communications and search fot the installed app of Snatchbot, It doesnt appear. image.png I have an open question, but havent been able to connect: https://support.snatchbot.me/discuss/5f131a0a77438e013c5507de Previously I connect the bot with other account Urban-X and was functional, but now I don`t know why I can`t connect to Anemone. Regards, Braulio
Posted by Braulio about 22 hours ago
Hi, In my use case I would like to embed the bot in my website. I have a number of venues each of those with their own page in my website. I would like to embed the bot on those pages and the bot to be aware of what page is the user visiting. When the user starts a conversation I would like it to look like this: "Hi, welcome to the Davis Station's Sunshine Lounge" or "Hi, welcome to the Calzone Restaurant, how is your experience here so far?" Is this scenario possible? (imagine the user lands on this page from scanning a QR code). Thank you!
Posted by Kim 4 days ago
What does it mean compliant PCI DSS Level 1? I want to implement card payment in my chat bot. When people will enter their card details, card data should send to the booking and and the service should be booked. As it is implemented on this platform? I use the booking api.
Posted by Serghei 4 days ago
hello expert, I am trying to update the sensitivity label using the SP API and using Postman by following Article https://www.contentandcode.com/blog/apply-office-365-labels/ But after completing the steps I am getting the following error: { "error": { "code": "-2147024891, System.UnauthorizedAccessException", "message": { "lang": "en-US", "value": "Access denied. You do not have permission to perform this action or access this resource." } } }
Posted by Nikhil Sinha 4 days ago
Hello, our business is currently using the non-paid version of your chatbot and we would like to ask whether an API would be possible to our internal System to monitor the messages which come from our chatbot in our system. Moreover, as we have to deal with much data, we would like to ask whether your chatbot could be self-hosted, meaning that we could use our server for hosting the data that we gather from the chatbot. Also there is the concern about data security - who would be responsible for the data and referring to my previous question - where would these data be stored? We thank you for your reply! Best regards Roman Fuchs
Posted by Roman Fuchs 4 days ago
Hi! I get the following error: "You have an active conversation in another tab. Do you want to continue existing conversation or start a new one in this tab? Note, previous messages will not be visible here if you start a new conversation." The error is when My website has many user using the website thanks for help
Posted by Miguel Rivera 4 days ago
Hello, I am trying to delete the bot from my account but I get an error: Facebook Authentication Error. Please try to re-authentificate and make sure you have allowed SnatchBot to manage your pages and try to reconnect the bot again. I checked on Facebook and no bot are installed. id:63025 Could you please help? The email address on the account is [email protected] Regards, Marco
Posted by Marco Abis 5 days ago
Hello, I set up notifications to be sent to my email when a user send a phone number or email address. I received the notification for this that a new user had sent their information. When I look in the messages tab i see no data. Is there something wrong with the tool at the moment? This is what I see in my email. But nothing in the inbox to reference. Bot Name: Molly Sellins Bot ID: 123645 ModuleID: 1940037 Platform Type: webchat UserID: 85564 User message: 51268548484
Posted by Adam Mueler 6 days ago
For example Bot-Bot-User, I know it is possible to split interactions into several messages, but I need the ability to add two interactions. The problem is that there is a limitation on characters in the message and sometimes I miss one interaction to convey all the information to the user
Posted by Pavel Savitsky 6 days ago
Is there an opportunity to send a custom message via REST API to a specific user to a specific channel (like Telegram or Whatsapp)? (Because according to this tutorial https://support.snatchbot.me/docs/api post request does not work properly, it creates a new channel with the user who has the same id instead of sending a message in existing telegram channel) And also how to send the user’s reply to this custom message to our server?
Posted by Kim 6 days ago