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Let’s put this in the front - the vast majority of people here do not work for SnatchBot.
Hello, in my bot I put a "phone extraction" block which works great except the fact that when I write a wrong number, than I rewrite it correct and basically it says nothing if not the precedent message. On the "phone extraction" I put the possibility to send me an email with the phone of the visitor of the website... the problem is that even if the number is wrong (therefore I get the error response message I wrote), the mail is sent! How is it possible to solve these problems? Thanks Luca PS: sorry for the multiple messages here in the Community, but there are so many things unfortunately that seems not working fine!
Posted by Luca about 20 hours ago
Hello, so in a reply of my bot I have multiple If statements based on the replies I gave the bot before. The code appears like this (isn't a better way to write it?): OK, then the total cost is [IF([responseTo interaction=1180608 fallback=no]=I'm 21){[IF([responseTo interaction=1180652 fallback=no]=35 Lessons Package){ € 741,10 for a year subscription of 35 lessons of 30 minutes per lesson including 21% btw. You can pay it in one go or in 3 instalments. The last option has an administration fee of €7,50.}]}] [IF([responseTo interaction=1180608 fallback=no]=I'm older than 21){[IF([responseTo interaction=1180652 fallback=no]=35 Lessons Package){ € 741,10 for a year subscription of 35 lessons of 30 minutes per lesson including 21% btw. You can pay it in one go or in 3 instalments. The last option has an administration fee of €7,50.}]}] [IF([responseTo interaction=1180608 fallback=no]=I'm younger than 21){[IF([responseTo interaction=1180652 fallback=no]=35 Lessons Package){ € 612,50 for a year subscription of 35 lessons of 30 minutes per lesson. You can pay it in one go or in 3 instalments. The last option has an administration fee of €7,50.}]}] The reply I got contains a lot of "}]" like this, that come when the other conditions are not met: OK, then the total cost is € 741,10 for a year subscription of 35 lessons of 30 minutes per lesson including 21% btw. You can pay it in one go or in 3 instalments. The last option has an administration fee of €7,50. }] }] How can I solve this problem? Thanks Luca
Posted by Luca Ridolfo 3 days ago
When you open my bot: https://webchat.snatchbot.me/65f7a38b35b87136a91603197dbe8216cbfac1c4bf7fdc9b10ff268f3dfcb972 It first shows the ,,get started,, bottom to beginn the chat. Is it possible to change it from ,,get started,, to ,,Los gehts,, ?
Posted by Tim Salm 4 days ago
I am regretting many things lately and one of them is using your platform. My old chatbot that is "deleted" is sending me a message from the dead via rss feed. I don't know how this is possible I sent screenshots and you guys tell me you monitor the situation and you can't find anything wrong. Let's say I believe you but it keeps doing it? Now what I am not redoing my whole chatbot and I tried unlinking Facebook and reconnecting it and still send me the blog posts. This is getting me really frustrated and I gave you guys what you asked for I even included screenshots in the past so what's the next step? I want this fixed.
Posted by Jimmy 4 days ago
Hello, I recently found your website. However, I am looking for a software that can auto DM people on Instagram based on a specific hashtag. For instance, I want like to target people that have posted a picture on their profile and used #travel. Then I want to send them a DM and have an auto response. For example, “Hey, this is Mark! How are you today?” and after they respond something like this “Thank you. I am fine.” I would like to send another auto response message “Awesome! We reached out because...” etc. I would like to know if you provide this feature? Best regards, Lyuboslav V.
Posted by Lyuboslav V. 8 days ago
So i have an interaction "Payment", which has a card with an option Enter Your Email. I connect this option to another interaction "Other Email", and put the Email Alert in this interaction. This way, I successfully get email alert with user email when user enter their email in Other Email. BUT, I also get the email alert saying Enter Your Email, properly from the card I mentioned. Is there anyway to fix this? Thanks!
Posted by Max 12 days ago
Hi, I've found in your documentation that is possible to translate the "is tiping message..." https://support.snatchbot.me/discuss/5b28feb845ca51000329eb44 But I don't find where I can choose the language in the admin panel. How can I do that ? Thank you Best regards, Michael
Posted by Michael 14 days ago
May I be able to let the bot send Quick Replies between or before cards? How it is: Test 1 Test 2 --> Card Test 3 Choose: Test 4 --> QR How I would like It was: Choose: Test 4 --> QR Test 1 Test 2 --> Card Test 3 Or what about Test 1 Test 2 ---> Card Test 3 Choose: Test 4 Test 5 Test 6 ---> Card Test 7 Thank you!
Posted by Wolfy 17 days ago
I wanted to know if Translation and Google Search were avaible in the free version, since in the pricing section, these two interactions are marked as premium in the Pro Plan. However you can select and use these 2 interactions also in the free version, so may I know if they're going to be avaible only in the pro version in the future, or if you'll keep them free? If they're gonna be free, may I know the difference between the free ones and the pro ones? In the pro one you won't need api keys? I also wanted to to say the translator template bot doesn't work properly: if you press on "change languages", the bot will just keep asking the user to write something to translate from English to French. If you try to change the languages, you'll finish in a loop. However when creating it as your bot and testing It, the "change languages" interaction perfectly works. Could you kindly check it? Thank you
Posted by Wolfy 19 days ago