SnatchBot Support

Welcome to SnatchBot Support. You'll find comprehensive guides and documentation to help you start working with SnatchBot as quickly as possible, as well as support if you get stuck. Let's jump right in!

Please note that the community forum is not a helpdesk.
ProPlan users, remember you can raise a ticket from your dashboard.

Get Started    SNATCHBOT API

Platform update: 31 May 2021

Posted by Natalia SnatchBot 14 days ago

What's New

Automation flows: user-friendly plugin builder and manager. Available for $199/month plans and higher
Collaboration: option to share bot with access only to Inbox (Pro option)
New NLP model type: BERT
Await response: ignore Global Connections

Platform update, 16 March 2021

Posted by Natalia SnatchBot 3 months ago

What's New

  • Search Interaction is now included into Pro Plan and Trial
  • WhatsApp media attachments are now visible in Inbox
  • Audience tab in Advanced stats

Platform update, 2 March 2021 - Facebook Autoreply

Posted by Natalia SnatchBot 3 months ago

What's New

  • Facebook Autoreply
  • Get Started button in webchat customization.

Platform update, 17 February 2021 - Zendesk

Posted by Natalia SnatchBot 3 months ago

Zendesk Chat messaging provides you with the flexibility to have live chats in real-time and ongoing conversations that provide a full conversation history at all times with your customers. Available through the Zendesk Suite, messaging gives your team the benefits of live chat software and more.

Platform update, 23 December 2020

Posted by Natalia SnatchBot 4 months ago

What's new

  • Join our affiliation program with Tapfiliate.
  • Adapted our system per recent GDPR-related changes on Facebook
  • Added the indicator of the total number of interactions in a plugin

Platform update, 2 December 2020

Posted by Deleted User 6 months ago

What's new

  • WhatsApp channel: change avatar and bio
  • Advanced stats: speed and small functionality improvements
  • Zoho plugin
  • Customizable Start screen: gather attributes at the chat beginning

Platform update, 18 October 2020

Posted by Deleted User 6 months ago

What's New

  • Salesforce plugin (for PRO users)
  • Hubspot CRM Plugin (for PRO users)
  • New platform language: Russian

Platform update, 8 October 2020

Posted by Deleted User 6 months ago

What's new

  • Inbox optimization option: load more conversations
  • Improvements to Phone extraction interaction
  • Add a separate Email for invoices

Platform update, 21 September 2020

Posted by Deleted User 6 months ago

What's new

  • PRICE REDUCED! The price $79 plan has been reduced to $75, effective immediately.
  • Configure Hootsuite email alerts

Platform update, 18 August 2020

Posted by Deleted User 6 months ago

What's New

  • Hootsuite Social Tool integration for Facebook Bots
  • New default attributes available in each conversation: timestamp, userid, channel
  • Font settings are now applied to messages sent from admin to webchat and for Error response messages sent by bots.
  • Plugins: extended limit of Request Body to 10,000 characters.