COMMUNITY

Is it possible to extract data that the users give and post it to our API? Meaning, I ask the customer their name, Email ID and whats the purpose of visit(Sales/Support) in 3 different interactions and if the purpose of visit is sales, I would like to move the customer to my CRM - so would like to pass these 2 info(Name and Email) to my CRM through a web hook - is this possible?

I am running facebook messenger ads which allows the user to respond with a quick reply question. So the user clicks on the quick reply button in the facebook messenger ad and the bot is asked that particular question. I have the bot setup to answer this question but since it is the user's first time interacting with the bot, the user is getting the welcome message instead. When the user then repeats the question, all is well and the bot responds appropriately. So when it is the first interaction, how can I get the bot to answer the user's question directly without having to repeat themselves (because first time users get the welcome message)?. I'm a newbie here so I'm sure I'm missing something obvious, any help would be appreciated.

Hello, How do I get the bot to only trigger when it's mentioned, followed with a command, in a skype group chat - for example - @teambot find order # 12345 I don't want it to proactively message but act more as a trigger based bot. I looked at the setting but can't figure it out. Anyone can point me in the right direction?

Hi, We are thinking about using snatchbot as a tool in our Saas. So our customer's employees can have some access to quick important information during work. We are already testing using JSON API and it's working fine. We would also like to allow them to activate Live Chat, but can't put them all to access the same Snatchbot account to see "Conversations". Can we setup a conversation panel in our Saas and allow these live chats through API?

Is there any detailed tutorial for GET and POST data into API using Json API? how it works?

Hi, I used JSON API to POST the value of the email to PHP server that has a Infusionsoft integration tha collects email data. In my PHP code, here is a line that receive the POST data $email=$_POST['email']; Now, the problem is: The value of the $email that is saved to Infusionsoft is '[attribute=email]' instead of the email address([email protected]). Anyone encountered this problem?

Hi, I haven't done any changes in my bot but it stopped working on Viber and Webchat today, and it's still working on Telegram. It was still fine and running yesterday. Bot Id: 62380 Thanks, Marlon

Hi, I would like to ask the differents users about subscription to specifiques boradcast on FB. I try to do it with the bot in the BotStore (witch is the example of subcription). Problem : This bot use a Custom var "suscribed" Yes/No. When I do it in my Bot, I get something like : - It works for the first interaction : Yes - It doesnt work for the second interaction : No. The problem, is that a message appeard "Such a key is already existing". Could you help me ? Thx :)

Hello, I'm trying to create a bot for a customer service chat in Hebrew. How can I switch the language from English ? tnx M

Get: "200 JSON parsing error has occured. Please, make sure your JSON has a correct structure." No matter what I do. I've been floundering with this for a couple of days. I have links to documentation. I have read those. Is anyone using this? Can someone verify that it actually works and point me to the real documentation? I would really appreciate it. Thanks in advance.