on first interaction, bot presents the welcome message instead of answering question

I am running facebook messenger ads which allows the user to respond with a quick reply question.

So the user clicks on the quick reply button in the facebook messenger ad and the bot is asked that particular question.

I have the bot setup to answer this question but since it is the user's first time interacting with the bot, the user is getting the welcome message instead.

When the user then repeats the question, all is well and the bot responds appropriately.

So when it is the first interaction, how can I get the bot to answer the user's question directly without having to repeat themselves (because first time users get the welcome message)?.

I'm a newbie here so I'm sure I'm missing something obvious, any help would be appreciated.