Welcome to SnatchBot Support. You'll find comprehensive guides and documentation to help you start working with SnatchBot as quickly as possible, as well as support if you get stuck. Let's jump right in!
Please note that the community forum is not a helpdesk.
ProPlan users, remember you can raise a ticket from your dashboard.
Hello, i've deployed my bot into one channel which is Line. I tried to invite the bot to a group, and started input the keyword, but when i input the keyword, the bot just replied to my private chat and not reply to the group. Is there any solution to solve or the bot indeed can be used on private chat? Thank You
Posted by Gloria 5 days ago
I have set the information about attribute (email) as in the lessons(tutorial), and I sent it to zappier where I am getting information except the variable that I created to capture the email address from the webhook. If I use another webhook website, I get the value of variable to collect email. But, I want to use zapier to receive email notification where all information of webhook will be shared. I want to know why data of variable is not coming to zapier. myBot ID: 98920 Image screenshots: https://we.tl/t-q7iLDGPvTt
Posted by Bharat about a month ago
Hi, I have an email extraction interaction which is connected with another interaction. And the connection is fallback connection. In first interaction (email extraction), I ask email and then questions from the users in second interaction (bot statement). So, I want an email notification where I want email (from the first interaction) along with the message (from the second interaction) on my email. Please suggest solution.
Posted by Aashish about a month ago
Hello, I want to know if it is possible to integrate snatchbot with a mobile application the same way as adding it to a website. Like adding a script code and that is it. No need to create an interface and use the API. Thanks,
Posted by Hani about a month ago
Hi! Is it possible to change the behavior of a bot depending on the hour or the day? For example, if I want the bot to give a certain answer during working hours and a different answer during late night or weekends - is that possible? Thanks
Posted by Yoav Blum about a month ago
Hi, I have little trouble with my bot. Auto-reply does not work from time to time. I don't know the cause - the setting is correct, I will answer the same question 10 times the same, so the robot will answer, if I answer again, it will be silent :-( It happens to me at the start, when the user has to answer. (signpost + 30 interactions) I'm so sorry, but I don't know what the problem may be. Can you help me, please? I use the Free Version, I must say that I am very excited about this elaborated tool, thank you for it.
Posted by Rouzishka about a month ago
Hi there, hope you are well. I tried querying this with you guys a couple of times now but I have an issue with the user privacy as it might be insecure from my perspective. I do not want to discuss this in full as this is a public forum. Please provide me contact details so that I can discuss the matter privately.
Posted by Luqmaan Hadia 2 months ago
I have a custom Entity NLP Model to identify the user's division. I want to save this match in a variable for later use. Example: Bot: Hello, what's your division? User: Hi, I'm from [b]XYZ[/b]! [i]*save [b]XYZ[/b] in the connected interaction*[/i] Is there any way of doing this?
Posted by Arturo Camargo 3 months ago