Welcome to the SnatchBot Support. You'll find comprehensive guides and documentation to help you start working with SnatchBot as quickly as possible, as well as support if you get stuck. Let's jump right in!
Hi, I follow step by step in the guide : https://support.snatchbot.me/docs/third-party-apis-integromat But, It do not work for reponse to chat please help me, I have some pictures. Can I contact Live chat with you ?, I have some more issue to do.
Posted by Trung Nguyen 16 days ago
I've been having trouble with the connecting to wss://snatchbot.me/bot/ws using jQuery. I find that when I'm logged into the backend of Snatchbot on the same browser that I am using to utilize the websocket it communicates fine. When I am not logged in however, I simply do not get any sort of response. I'm pretty sure it has to do with the userID cookie that Snatchbot sets. Is there any documentation from Snatchbot that covers the steps needed to properly utilize websockets?
Posted by Matt Cole about a month ago
Hi, It seems there is a bug when we set the value of an attribute (setAttribute) in the same interaction where we call the value a of variable (showVar). Here is a simplified example to reproduce the bug : {Interaction 001} What is your first name? {Interaction 002} What is your middle name? [customVar varFirstName=[responseTo interaction=001 fallback=TEXT]] {Interaction 003} [showVar=varFirstName], what is your last name? [setAttribute attrMiddleName=[responseTo interaction=002 fallback=TEXT]] In this case the output of Interaction 003 is (between the dashes) : ------------------ George, what is your last name? ] ------------------ There is a "]" left from the instruction to set the attribute. Also, except this visible effect, the value of the attribute is not set correctly. If we don't call the value of the variable (showVar), or if we don't set the value of the attribute (setAttribute), so they don't exist together in the same interaction, then there is no problem. Note : The attribute has been defined in an earlier interaction.
Posted by fkerasar 2 months ago
Hi, I use a JSON API interaction to send a user id to the API of an external service. The response from the API contains the name of the user. I have implemented the connection with Integromat. I get back a response like this : { "user_id": "xxxxx", "bot_id": "xxxxx", "module_id": "xxxxx", "message": "Hi George." } Where "George" is the name of the user. Now I want to store the value "George" so that I can use it in other parts of the conversation. I suppose I should store it in some custom variable or custom attribute. I tried things like that : { "user_id": "xxxxx", "bot_id": "xxxxx", "module_id": "xxxxx", "message": "Hi George. [customVar varUserName=George] [setAttribute attrUserName=George]" } Note : The attribute "attrUserName" is an existing, already created attribute. Unfortunately it doesn't seem to work. The variable "varUserName" or the attribute "attrUserName" do not hold the value "George" in the next interaction. I have searched the documentation and the community questions, but I was not able to find a solution. I did find a similar question : https://support.snatchbot.me/discuss/5b69c40498801a00030d972c where the answer says this is possible, but it doesn't explain how. So, am I doing something wrong? What is the way to do this?
Posted by fkerasar 2 months ago
Hello, I have a new issue when trying to use a FB channel, it used to be OK before but I have an issue now. My FB account is connected : OK But I cannot see any of the FB pages managed. I have tried to create a new page using your regular procedure, the page is create in my FB but again I do not see it in the list. Even when I refresh. A video here of what I do: https://www.dropbox.com/s/8puwa41r0u5snoo/Enregistrement%20de%20l%E2%80%99%C3%A9cran%202019-02-01%20%C3%A0%2022.34.42.mov?dl=0 I have tried with other bots, different browsers, closed and re-open my FB, etc Nothing works. Any help ? Thanks Best Alain
Posted by Alain VILLENAVE 2 months ago
I have some Python code on my local system that I need to use as the backend for my bot. How do I pass data from the bot to the backend? As the Py code is on my local system, I don't have an API address for it as required by the JSON interaction (unless someone can guide me with making it). This Py code needs to be my backend as it connects to a set of databases, and provides certain other functionalities.
Posted by Abc 3 months ago
Hy, I tried to implement snatchbot script into wordpress messenger plugin. It works fine, except that Persistent menu Restart button click and Text Card button clicks are not working. All in all, I think there is a problem with Messenger Wordpress Plugin button clicks.
Posted by Kristian Komjati 4 months ago
Hi there, I deployed bots successfully on my website and Facebook. I have added a live chat feature, getting the alert promptly and I am able to open the conversation on my phone, I however am not able to continue the chat here. We need this functionality since my partner and I are always on the go. Please help.
Posted by Tracey Smith 4 months ago
Hello everyone I'm new with the creation of bots and I want to know if there's any way to delete the massage choose: in a quick reply or change te language. Example: Do you want to continue? Choose: Yes No And I want to see: Do you want to continue? Yes No Other question is if I can hide the fast reply options after click on one because in telegram you see the options every time and never disappears. Thank you very much. I wait for your answer.
Posted by Isaac Torres 4 months ago