SnatchBot Support

SnatchBot Support

Welcome to the SnatchBot Support. You'll find comprehensive guides and documentation to help you start working with SnatchBot as quickly as possible, as well as support if you get stuck. Let's jump right in!

The community forum is not a helpdesk
Let’s put this in the front - the vast majority of people here do not work for SnatchBot.

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Questions

0

Two Part question

How is the integration with MS Teams going? Second how do I integrate a bot with SMS?

Posted by JOQUEL O HALYARD 2 days ago

1

API message to trigger email

Hi I'm using the snatchbot API channel on one of my bots to hook up to a contact form that sends customer information using the POST 'https://account.snatchbot.me/channels/api/api/...' request. My issue is that when one message is sent to this bot it only starts the conversation/session and so the 'Await response' interaction isn't triggered, and therefore no email is sent. However if I send the data twice, it does trigger the interaction and send the email. Is there any interaction/config I can use to send an email whenever any data is sent to that API? If not could the 'Await response' interaction be changed so its triggered on the first message sent? Kind regards, Kyle.

Posted by Kyle Watson 3 days ago

2

"Text To Speech" issue?

Hello. "Text to Speech" cannot generate Japanese male voice. Is it a technical issue? Thank you and best regards.

Posted by Rikiya Kato 12 days ago

5

Error msg for JSON API

To test my JSON API error msg output I deliberately changed my server file name (means api call will give 404). But the bot did not give any error msg. It simply kept on taking input and moved nowhere. How can I give users a msg in case our webhook/api server is down? Also I have noticed that even if I change the API address (and click verify to get 200 for the new address), responses still get sent to the old API address. Even though the GUI keeps showing the new url.

Posted by Intekhab Hussain 13 days ago

4

interaction does not work

Helo, I have issue with bot: 136058 interaction 2144449 has two card buttons and should go to 2144483 or 2140870 but ubfortunately 2144483 does not open when clicks on the button What could I do? Many thanks

Posted by László Bruger 17 days ago

1

Attribute value sometimes sends it as null to webhook

Hi, i have using the webhook to send the attribute value to my server.In that sometimes it sends the value as null. When i try to reconfirm it at that time it sends the correct value. Today at 7.49 P.M. (IST) I have noticed that the attribute value send was null. May I know what is the issue or how to fix it.(It doesn't happen all the time)

Posted by NIDHIN KUMAR 18 days ago

1

NLP training is not working

Hello Nlp training is not working. I have lots of my nlp models with some samples in status training I create new models with less samples and the same happened. Can you help me?

Posted by Elisa Guerra about a month ago

3

Error al entrenar el modelo

Hola, estaba entrenando a uno de mis modelos de intención y luego de realizar el proceso de entrenamiento me aparece un punto celeste y error. Porque puede estar sucediendo esto?

Posted by Elisa Guerra about a month ago

1

viber bot not sending messages

Bot linked to viber receiving and sending messages in snatchbot inbox but the channel is not receiving the messages.

Posted by Jhunnel about a month ago

2

Plugins are not working properly

I have developed plugins dr.nila and Nila COVID insights plugin. Bothy plugins are working properly and giving results when external API is called in plugin workspace. When these plugins are integrated in my bot the external API is not giving any response. Can u please check and figure the issue.

Posted by FAIZAN ALI KHAJI 2 months ago

2

Broadcast

Hi, Why in the broadcast show that i have 35 recipient but when i go to attribute filter,the drop down list show is less than the amout??

Posted by Ronald 2 months ago

1

Phone number - error response

I entered a valid Australian phone number into the phone input and it asked the user to re-enter. I could not find a way to fix the error, so I have temporarily used a normal text input. Is this an error related to Australian mobile and landline numbers?

Posted by Mike Robson 2 months ago

1

My bot dissapeared from my account

I needed to change my bot little bit. Then i logged into it. But i cant find it. It working well right now But i cant find monitor? what do i do now??

Posted by Oyun 2 months ago

6

Fallback connection "do nothing" does not work

Hi, I have a problem that when a user writes something to the chatbot that is not included to the conditional connections's keyword section it does start all over again the whole conversation from the beginning. I set the 'fallback connecion' to 'do nothing' but it doesn't work since it starts the whole conversation again from the first message. Please help me

Posted by Laszlo 2 months ago

1

Saving answers via webhooks in google sheets?

Hey Guys, I want to save certain answers from bot-users in certain rows in excel. I just created a interaction in a site called automate.io. I´ve got a Webhooks Code and after verifying the glorious number 200. So everything went right. But now I´m stuck in how to do the next steps in Snatchbot? Hopefully someone can help me. Thank you :)

Posted by Leon Vogt 2 months ago

1

Chat bot won't launch

Why my chatbot won't launch?

Posted by May Ann Castaneda 3 months ago

8

Lost bot with id 121226

Hi! About a week ago I created a bot. Now I see that my bot is lost. As I understand my bot id was 121226. Could you please help me with restoring my bot?

Posted by AV 3 months ago

0

Is there such a thing as an app that you click in Chrome, which opens a tab with two fields, one always blank and one that can save the text, and in the blank field, I enter an email address, and in the other field, I write an email, and when I tell it what email address to use, another tab is opened where the bot enters the email address after, "mailto:", and then enters the second field as an email and hits send?

Does that exist

Posted by christian antalics 3 months ago

0

Snatchbot into Thunkable

Hi, I am trying to get the chatbot I created in snatchbot into the website called 'thunkable' which creates apps, but I could not do it. The only app options I have are the messaging apps. So does anyone know a way to get the chatbot into thunkable?

Posted by JJ 3 months ago

6

Cant select a page to connect with facebook

When Im connecting the bot to facebook, I logged in, and see the pages that i administrate, but not been able to select one. I check in my facebook page and went to config, advance communication and saw that snatchbot dont appear in connected apps, but not sure why.

Posted by Braulio 3 months ago