Welcome to SnatchBot Support. You'll find comprehensive guides and documentation to help you start working with SnatchBot as quickly as possible, as well as support if you get stuck. Let's jump right in!
Please note that the community forum is not a helpdesk.
ProPlan users, remember you can raise a ticket from your dashboard.
Hi, I have a question. If a user refreshes the page on his mobile device by draging the page down, does the chat progress up to that point stay or does the chat start new. I need for the chat to stay where it was. For example if the user closes the browser and then returns, I need to chat to remember what has been said up to that point. Can Snatchbot do that?
Posted by Sylvia about 6 hours ago
After choosing to edit the bot, none of the interactions can be edited or viewed. This issue is not present when tried on other bot templates. There seem to be an ERROR TypeError: Cannot read property 'valid' of undefined. Step to replicate: 1. Select "Edit this bot" for Quiz Education Bot at https://snatchbot.me/botstore/template 2. Create the bot and none of the interactions can be edited nor viewed
Posted by Jeffrey Tan about 17 hours ago
Hi everybody. When I open a new window with another bot, there's a message that says "You have an active conversation in another tab. Do you want to continue existing conversation or start a new one in this tab? Note, previous messages will not be visible here if you start a new conversation." Does this have a solution? Thanks.
Posted by Andrea Aranda 9 days ago
this is a question about the website reserveamerica.com apparently the only way to get into certain state parks is by using a bot. is there a way to utilize your service for me to get a booking through that site. basically you have to click reserve button on site at precisely 8 am est to get a booking in certain florida parks. I have been unsuccessful last few attempts. thanks
Posted by dan johnson 10 days ago
Hi, e.g Bot 152216 (but happens in the others, too) starts with the attribute week=0 and it sets it to 1 in the interaction (2361645). But when I restart the bot it doesn't seem to remember that the attribute is now 1. It worked fine till last week. Thanks
Posted by Wendy 10 days ago
I have a bot question/message that asks the user to type in a name of a universty. I have a list of universities in a file, and I want the user to see the list of universities as he types until the finds the correct one from the list. How can i do that?
Posted by oren kedem 17 days ago
Title says it all. Basically the image shown is very small even when I uploaded it with high resolution and you can barely see any detail on it. There's a "See image" option when clicking with the mouse right button, but it opens in the same tab, so you have then to go back and start the chat all over again. Thanks in advance!
Posted by Apoli 21 days ago
I am trying to see how to display all the orders and the end, currently when I use the variable it shows only the recent one, is there a way to capture all the orders into array or any option to list whatever is added to order (multiple orders)
Posted by jee1 24 days ago