Hi I'm using the snatchbot API channel on one of my bots to hook up to a contact form that sends customer information using the POST 'https://account.snatchbot.me/channels/api/api/...' request. My issue is that when one message is sent to this bot it only starts the conversation/session and so the 'Await response' interaction isn't triggered, and therefore no email is sent. However if I send the data twice, it does trigger the interaction and send the email. Is there any interaction/config I can use to send an email whenever any data is sent to that API? If not could the 'Await response' interaction be changed so its triggered on the first message sent? Kind regards, Kyle.
Posted by Kyle Watson 3 days ago
To test my JSON API error msg output I deliberately changed my server file name (means api call will give 404). But the bot did not give any error msg. It simply kept on taking input and moved nowhere. How can I give users a msg in case our webhook/api server is down? Also I have noticed that even if I change the API address (and click verify to get 200 for the new address), responses still get sent to the old API address. Even though the GUI keeps showing the new url.
Posted by Intekhab Hussain 13 days ago
Hi, i have using the webhook to send the attribute value to my server.In that sometimes it sends the value as null. When i try to reconfirm it at that time it sends the correct value. Today at 7.49 P.M. (IST) I have noticed that the attribute value send was null. May I know what is the issue or how to fix it.(It doesn't happen all the time)
Posted by NIDHIN KUMAR 18 days ago
I have developed plugins dr.nila and Nila COVID insights plugin. Bothy plugins are working properly and giving results when external API is called in plugin workspace. When these plugins are integrated in my bot the external API is not giving any response. Can u please check and figure the issue.
Posted by FAIZAN ALI KHAJI 2 months ago
I entered a valid Australian phone number into the phone input and it asked the user to re-enter. I could not find a way to fix the error, so I have temporarily used a normal text input. Is this an error related to Australian mobile and landline numbers?
Posted by Mike Robson 2 months ago
Hi, I have a problem that when a user writes something to the chatbot that is not included to the conditional connections's keyword section it does start all over again the whole conversation from the beginning. I set the 'fallback connecion' to 'do nothing' but it doesn't work since it starts the whole conversation again from the first message. Please help me
Posted by Laszlo 2 months ago
Hey Guys, I want to save certain answers from bot-users in certain rows in excel. I just created a interaction in a site called automate.io. I´ve got a Webhooks Code and after verifying the glorious number 200. So everything went right. But now I´m stuck in how to do the next steps in Snatchbot? Hopefully someone can help me. Thank you :)
Posted by Leon Vogt 2 months ago
Does that exist
Posted by christian antalics 3 months ago
When Im connecting the bot to facebook, I logged in, and see the pages that i administrate, but not been able to select one. I check in my facebook page and went to config, advance communication and saw that snatchbot dont appear in connected apps, but not sure why.
Posted by Braulio 3 months ago