Welcome to the SnatchBot Support. You'll find comprehensive guides and documentation to help you start working with SnatchBot as quickly as possible, as well as support if you get stuck. Let's jump right in!
Hy my chatbot loads too long, it takes at least 6 sec to see any text in chat window and an additional 4 second to be able to write. The problem is that with UX perspective the user will do something - clicks elsewhere - that make the chat closed or something that prevents the chatting, which is bad, because chatting would be my goal. can you check it on my site? https://www.komjatiauto.rs/hu/
Posted by Kristian Komjati a day ago
hello snatchbot, i have a simple question. Is it possible to trigger snatchbot when a facebook customer types a specific answer on a specific facebook post. Exemple: "Type "CHOCOLATE" to participate in our giveaway"--> The client types CHOCOLATE and BOOM snatchbot opens and starts its sequence. Is it possible to do this with snatchbot or not at all ? Thank :)
Posted by Lyo bri a day ago
Hi there, I deployed bots successfully on my website and Facebook. I have added a live chat feature, getting the alert promptly and I am able to open the conversation on my phone, I however am not able to continue the chat here. We need this functionality since my partner and I are always on the go. Please help.
Posted by Tracey Smith a day ago
I've tried to develop the conditions to the entity NLP for many questions, but when i test it give me almost the times the same answer (of other question). What's the best way to develop the NLP samples to avoid this thing? Bot iD: 38565
Posted by j a day ago
Hi, To a client buy a produt through the bot, need to select the product, make the payment and after the confirmation i can redirect to the address registration. Is there any way to when the client click in payment in gallery with the product, he will be redirected to the address registration and after that the payment for one product of a products list could be done (the same order than the typical e-commerce store)?
Posted by j 2 days ago
Hello everyone I'm new with the creation of bots and I want to know if there's any way to delete the massage choose: in a quick reply or change te language. Example: Do you want to continue? Choose: Yes No And I want to see: Do you want to continue? Yes No Other question is if I can hide the fast reply options after click on one because in telegram you see the options every time and never disappears. Thank you very much. I wait for your answer.
Posted by Isaac Torres 10 days ago