I was wondering if it is possible to allow multiple choices in quick replies. For example, if I have ten quick replies for the visitor to choose from, they were able to choose two or three instead of only one. Or another scenario would be if they could grade the replies 1, 2, or 3.
Posted by Foaad Haghighi about 3 hours ago
Hi, I have created a quiz bot with survey questions and answers like a/b/c. I would like to generate a summary score of the 8-9 question survey-each question has values from -1 to +2. How to generate the summary score for the whole quiz?
Posted by SC about 14 hours ago
I'm having an issue with "restart" command. I've been testing my bot today and everything seemed fine, including "restart". When I tested the bot again just now, it won't respond to "restart". This is what I'm getting: - on Messenger it doesn't respond completely. When I type "restart" there is a "writing" prompt but then it disappears and nothing happens. - in the test chat on your platform it is very reluctant: it will respond with "writing..." and one time stay inactive indefinitely and another - display the welcome message, but only after several minutes. My bot ID is 67693. I tried cloning it expecting the situation to be some kind of a glitch, but it was all the same. I've deactivated the bot on Messenger for now as I'm not sure if it works properly and I'm unable to test it. I would appreciate your help. Best wishes, Patrick
Posted by Patrick a day ago
Even though my BOT is deployed on webchat, at times I get error stating "error connecting to bot - BOT has been unpublished by it's creator" and then it works only if I republish it which affects continuity. What could be the reason for this or how can I remove this issue?
Posted by Anonymous 4 days ago
Hi, we are trying to implement our bot on our website. At times the chatbot works fine, but more often when anyone clicks the chat open just a message is displayed: "Error, server error or bot has been unpublished" (I am paraphrasing). Do you happen to know why this happens and what can be done about it?
Posted by Atte 9 days ago
Hi, my bot don't work sometimes. it appears in the screen, but stay freeze. And in the console on google chrome, appear this error: WebSocket connection to 'wss://webchat.snatchbot.me/webchat/ws?token=' failed: HTTP Authentication failed; no valid credentials available
Posted by PAULO RICARDO MAURINA MULLER 23 days ago
Hi, after the maintenance that happend earlier this week my bot used to have a live chat function where someone could respond to any customer on my website. However after the maintenance the embed code stopped working and the response someone from my company sends to the cutomer doesn't show up on the customer side. Can you help me with this please ?
Posted by Rémi Humbert 24 days ago
Dear Snatchbot Support Team: Nice to meet you! My account has some problem currently. This was due to that I typed in a wrong email address when logging in with facebook. My facebook linked account is firstname.lastname@example.org but chrome autofilled email@example.com which doesn't even exist. Therefore, the verification email was sent to a non-existing email address, causing me to be not able to log in with my original facebook account which contains my whole project and other bots. Could you please set the corelating email to firstname.lastname@example.org ? My facebook account used to log in snatchbot is 2133177646. Sincerely, Boyu Zhang
Posted by Boyu Zhang 25 days ago
Hi, I have followed your Wix guideline (https://support.snatchbot.me/docs/adding-your-chatbot-to-a-wix-website) and successfully embedded my bot to my Wix website. My bot appears on page 4 of the Wix website. However, my problem is that my bot doesn't appear on page 4 unless I refresh the page twice. I would love to get some help on this problem. Thank you.
Posted by Jin Kang about a month ago