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Hi there, Starting from the January, 15, 2020 only 4 tags will be allowed by Facebook after 24 hours delay in the conversations. The new policy is published here: https://developers.facebook.com/docs/messenger-platform/policy/policy-overview/ How Snatchbot is going to handle the issue, please? Where may I define the required tag to not be banned by Facebook?
Posted by Roman Teif about 3 hours ago
Hi guys! I try connecting the Interaction without the Quick Reply. Can't find where I can define the Go To interaction on the if... then field. When I put the Quick Reply there is that control on the Pop-up window, never the less when I want to connect upon the typed word receiving - the Go To field does not exist. Please, help
Posted by Roman Teif about 3 hours ago
Hi, I have a JSON interaction, in which i created some attributes using "configure" tab. Values of these attributes are set based on the previous interaction response using below [responseTo interaction=1245428 fallback=Something Went Wrong] Then i configured it to be send to JSON API. It works and value is successfully passed but problem is that when user rerun the flow of pass through same interaction and again goes to same JSON API, it sends the same value of attribute no matter what value was set.
Posted by Amer Sohail about 4 hours ago
I'm doing a get on https://account.snatchbot.me/channels/api/api with the app id and secret, querying for a specific user, but all the messages I get are from the same ID, even when I reply from the bot or from Snatchbot Index. Example: ``` { "messages": [ { "cards": [], "date": "2019-11-20T15:11:40Z", "from": "io1", "id": 54019657, "message": "lkjlkj;", "speech": null, "suggested": { "quick_replies": null } }, { "cards": [], "date": "2019-11-20T15:11:10Z", "from": "io1", "id": 54019531, "message": "Hello, an agent will be with you any minute.", "speech": null, "suggested": { "quick_replies": null } }, { "cards": [], "date": "2019-11-20T15:11:08Z", "from": "io1", "id": 54019524, "message": "helpop", "speech": null, "suggested": { "quick_replies": null } } ], "status": true } ```
Posted by Cristian Dan about 4 hours ago
Good Afternoon, I'm having problems with my bot. At this moment the users just can enter data in one interaction. In the second interaction that my bot ask to the user, the textbox is disabled. Are you making changes in the platform? I ask you that because yesterday it works
Posted by Mario Tovar 5 days ago
I was wondering if I could implement this PHP code on the API side: $menu[] = array( array( "text" => "bottone1", "callback_data" => "/test1"), array( "text" => "bottone2", "callback_data" => "/test2"), ); $menu[] = array( array( "text" => "bottone3", "callback_data" => "/test3"), ); Of course this is only a part of the complete code, I just published its core. This code allows an user to implement an inline keyboard in its bot, and this keyboard is pretty similar to the $suggested_replies (quick replies) which is explained in the documentation. I would like to add this code to the API side. Unlucky on Telegram quick replies are introduced by a "Choose:" first, which I don't want, but I still need the inline keyboard, so I thought that maybe I could use my code to add it. Is this possible? Please answer as fast as you can, thank you.
Posted by Wolfy 19 days ago
I am creating a bot where user can either ask for courses or contact details but as I have created interactions it always responds correctly when contact details are asked first and courses later but when I ask courses later response to contact is same as courses response.
Posted by Riri Jungkook about a month ago
So i have an interaction "Payment", which has a card with an option Enter Your Email. I connect this option to another interaction "Other Email", and put the Email Alert in this interaction. This way, I successfully get email alert with user email when user enter their email in Other Email. BUT, I also get the email alert saying Enter Your Email, properly from the card I mentioned. Is there anyway to fix this? Thanks!
Posted by Max about a month ago
Hi, I have tried to create an NLP model to identify job titles. I've added sample data with the job titles and trained the model. When I test it with one of the sentences the model is trained with I get the following: Type: Match: Error: : index 19 is out of bounds for axis 0 with size 19 Any idea what this means? Giles
Posted by Giles Blackburn 2 months ago
Hi, we are trying to implement our bot on our website. At times the chatbot works fine, but more often when anyone clicks the chat open just a message is displayed: "Error, server error or bot has been unpublished" (I am paraphrasing). Do you happen to know why this happens and what can be done about it?
Posted by Atte 3 months ago
Hi, after the maintenance that happend earlier this week my bot used to have a live chat function where someone could respond to any customer on my website. However after the maintenance the embed code stopped working and the response someone from my company sends to the cutomer doesn't show up on the customer side. Can you help me with this please ?
Posted by Rémi Humbert 3 months ago