Questions

multiple choice in quick replies

I was wondering if it is possible to allow multiple choices in quick replies. For example, if I have ten quick replies for the visitor to choose from, they were able to choose two or three instead of only one. Or another scenario would be if they could grade the replies 1, 2, or 3.

Posted by Foaad Haghighi about 3 hours ago

How to generate score for survey questions?

Hi, I have created a quiz bot with survey questions and answers like a/b/c. I would like to generate a summary score of the 8-9 question survey-each question has values from -1 to +2. How to generate the summary score for the whole quiz?

Posted by SC about 14 hours ago

Add calendar for appointment booking

Hi how i can ad calendar from where user can select date and time for an appointment the

Posted by Md Afroz about 16 hours ago

Restart command stopped working

I'm having an issue with "restart" command. I've been testing my bot today and everything seemed fine, including "restart". When I tested the bot again just now, it won't respond to "restart". This is what I'm getting: - on Messenger it doesn't respond completely. When I type "restart" there is a "writing" prompt but then it disappears and nothing happens. - in the test chat on your platform it is very reluctant: it will respond with "writing..." and one time stay inactive indefinitely and another - display the welcome message, but only after several minutes. My bot ID is 67693. I tried cloning it expecting the situation to be some kind of a glitch, but it was all the same. I've deactivated the bot on Messenger for now as I'm not sure if it works properly and I'm unable to test it. I would appreciate your help. Best wishes, Patrick

Posted by Patrick a day ago

Text cards value

How do I format the content (value) of a Text card to add line break at the end of each line on WebChat? Example: Name: John Smith Age: 31 Right now, the content is displayed in a single line.

Posted by Marlon Bautista 2 days ago

Init from Snatchbot don't work

Now i need press "restart" for initialize the new conversation with snatchbot. Else the windows stay blank.

Posted by Alejandro Avila 3 days ago

Error connecting to bot

Even though my BOT is deployed on webchat, at times I get error stating "error connecting to bot - BOT has been unpublished by it's creator" and then it works only if I republish it which affects continuity. What could be the reason for this or how can I remove this issue?

Posted by Anonymous 4 days ago

Bot stopped working in Viber

My bot suddenly stopped working in Viber. The bot is still configured in Viber platform but it doesn't reply when I send a message. Bot Id: 62380

Posted by Marlon Bautista 7 days ago

Duplicate rich cards

your system lags so badly that it duplicates rich cards as well.

Posted by Jimmy 9 days ago

Bot error, works unreliably

Hi, we are trying to implement our bot on our website. At times the chatbot works fine, but more often when anyone clicks the chat open just a message is displayed: "Error, server error or bot has been unpublished" (I am paraphrasing). Do you happen to know why this happens and what can be done about it?

Posted by Atte 9 days ago

Your system just deleted the last hour worth of content in the bot

Your system that keeps refreshing on the backend deleted the last hour worth of content in the bot. What the heck is going on this is ridiculous come on.

Posted by Jimmy 9 days ago

name attribute

still until now cannot use name attribute?

Posted by amy 12 days ago

Broadcast delivered to 10% of users

Hi, I broadcast a message to 902 users a few hours ago. The Broadcast Report says that my broadcast was delivered only to 77 users and not delivered to 825 users. Any idea why this happened?

Posted by Paul N 16 days ago

error and chatbot don't work

Hi, my bot don't work sometimes. it appears in the screen, but stay freeze. And in the console on google chrome, appear this error: WebSocket connection to 'wss://webchat.snatchbot.me/webchat/ws?token=' failed: HTTP Authentication failed; no valid credentials available

Posted by PAULO RICARDO MAURINA MULLER 23 days ago

The Await Response interaction is not working anymore

Hi, after the maintenance that happend earlier this week my bot used to have a live chat function where someone could respond to any customer on my website. However after the maintenance the embed code stopped working and the response someone from my company sends to the cutomer doesn't show up on the customer side. Can you help me with this please ?

Posted by Rémi Humbert 24 days ago

JSON API

When using the JSON API how can I receive a reponse from the API (integromat) and continue to the next interaction automatically? I have tried using "Extracted Data" and "Response to" from Simple connections but none work.

Posted by Brian Zarb Adami 25 days ago

Test Bot very slow

Is there a present issue please? My bot stops responding after a few messages in Test mode.

Posted by Brian Zarb Adami 25 days ago

account problem

Dear Snatchbot Support Team: Nice to meet you! My account has some problem currently. This was due to that I typed in a wrong email address when logging in with facebook. My facebook linked account is zh10410416@gmail.com but chrome autofilled zh10410416@qq.com which doesn't even exist. Therefore, the verification email was sent to a non-existing email address, causing me to be not able to log in with my original facebook account which contains my whole project and other bots. Could you please set the corelating email to zh10410416@gmail.com ? My facebook account used to log in snatchbot is 2133177646. Sincerely, Boyu Zhang

Posted by Boyu Zhang 25 days ago

NLP training time too long

Hi, I am trying to train a new custom NLP model. It is been running for 2 hours for just 7 samples. Does this usually take so long to train a single model?

Posted by Shourya 26 days ago

Embedding Bot in Wix

Hi, I have followed your Wix guideline (https://support.snatchbot.me/docs/adding-your-chatbot-to-a-wix-website) and successfully embedded my bot to my Wix website. My bot appears on page 4 of the Wix website. However, my problem is that my bot doesn't appear on page 4 unless I refresh the page twice. I would love to get some help on this problem. Thank you.

Posted by Jin Kang about a month ago

SnatchBot Support