Welcome to SnatchBot Support. You'll find comprehensive guides and documentation to help you start working with SnatchBot as quickly as possible, as well as support if you get stuck. Let's jump right in!
Please note that the community forum is not a helpdesk.
ProPlan users, remember you can raise a ticket from your dashboard.
Hi, I'm trying to add images to cards that I created. When I add the images URL, it doesn't show the image at all. I've tried a variety of images. I can add an image as a bot avatar, but it will not allow me to add it to a card. What could be the issue? Thanks and I await your reply
Posted by Fred 2 months ago
Hi I'm using the snatchbot API channel on one of my bots to hook up to a contact form that sends customer information using the POST 'https://account.snatchbot.me/channels/api/api/...' request. My issue is that when one message is sent to this bot it only starts the conversation/session and so the 'Await response' interaction isn't triggered, and therefore no email is sent. However if I send the data twice, it does trigger the interaction and send the email. Is there any interaction/config I can use to send an email whenever any data is sent to that API? If not could the 'Await response' interaction be changed so its triggered on the first message sent? Kind regards, Kyle.
Posted by Kyle Watson 7 months ago
Hi, I have define this JSON inside the body: { "process_template_uuid": "beb199ff-41b1-456d-b197-7010659da350", "submission_elements": { "nombre": "[attribute=nombre]", "departamento": "[attribute=departamento]", "email":"[attribute=email]", "consulta": "[attribute=consulta]" } } All goes rigth but Seliom send the literal not the field value. For example, send [attribute=nombre] instead of Ignacio Fernández. This is a video explaning all the porcess: https://www.loom.com/share/8d1772be49574ecdaef5a5765e641e1a My question is how do I have to define the attribute within the JSON so that it sends the value of the attribute? Many thanks,
Posted by Ignacio Fernández 8 months ago
Hello. I connected my bot to my viber account and i see it as my contact. Is there a way that my contacts can see it automatically or do i have to invite each one of my contacts separately for them to interact with it.
Posted by Mihail Lyulev 11 months ago
Yes, You can edit bot’s structure, use synonyms detection, send broadcasting messages, and set up AI rules in more than 53 languages. Here’s the full list: Albanian, Amharic, Arabic, Azerbaijani, Bengali, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, Estonian, Filipino, Finnish, French, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Kannada, Korean, Latvian, Lithuanian, Malay, Malayalam, Marathi, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swahili, Swedish, Tagalog, Tamil, Telugu, Thai, Turkish, Ukrainian, Uzbek, Vietnamese
Posted by Aliza Cahn 3 years ago
You can't send a hyperlink but, you can do the following: 1. You can send a link to the user which he can click and open in a browser. 2. You can associate a text or image (Rich Cards) to a link using buttons. These are called structured message on Facebook.
Posted by Aliza Cahn 3 years ago
SnatchBot is a free builder platform for creating Bots that can easily be integrated into the different channels (Facebook, Slack, Skype, SMS, and etc.). We add new channels to the list of supported channels every day. If the platform you wish to add the Bot to is not supported by our service yet, you can always use the Bot with API type to integrate it in any of the platforms you need.
Posted by Henri Ezra 3 years ago