SnatchBot Support

SnatchBot Support

Welcome to the SnatchBot Support. You'll find comprehensive guides and documentation to help you start working with SnatchBot as quickly as possible, as well as support if you get stuck. Let's jump right in!

The community forum is not a helpdesk
Let’s put this in the front - the vast majority of people here do not work for SnatchBot.

Get Started    SNATCHBOT API
Ask A Question

Questions

4
ANSWERED

How can I have a default message show on the input box

How can I have a default message show on the input box of first time users. I want to have something like "start" or anything

Posted by Oloyede about a year ago

1
ANSWERED

Can I use SnatchBot in a product or service I'm selling?

Absolutely. Per our Terms of Use, you are free to utilize our platform within commercialized applications, or whatever you build!

Posted by Aliza Cahn 2 years ago

1
ANSWERED

Can I create a bot in other languages than English?

Yes, You can edit bot’s structure, use synonyms detection, send broadcasting messages, and set up AI rules in more than 53 languages. Here’s the full list: Albanian, Amharic, Arabic, Azerbaijani, Bengali, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, Estonian, Filipino, Finnish, French, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Kannada, Korean, Latvian, Lithuanian, Malay, Malayalam, Marathi, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swahili, Swedish, Tagalog, Tamil, Telugu, Thai, Turkish, Ukrainian, Uzbek, Vietnamese

Posted by Aliza Cahn 2 years ago

1
ANSWERED

Can I host a bot on my own server?

You can't host a bot on your own server.

Posted by Aliza Cahn 2 years ago

2
ANSWERED

Is it possible to send a hyperlink in a Facebook bot?

You can't send a hyperlink but, you can do the following: 1. You can send a link to the user which he can click and open in a browser. 2. You can associate a text or image (Rich Cards) to a link using buttons. These are called structured message on Facebook.

Posted by Aliza Cahn 2 years ago

2
ANSWERED

When will Whatsapp open their platform?

At the DLD conference, Munich in early 2016, Jan Koum, co-founder of Whatsapp announced that they will be opening up their platform for third-party integrations but did not specify when they will be doing so.

Posted by Aliza Cahn 2 years ago

1
ANSWERED

Can the bots be customised to fetch data from a particular Database?

We use Webhooks to send data to specified URL when some event occurs. It's POST request, it sends data about interaction, time and message text.  Example: { "time": "2017-07-13T13:47:06.763Z'", "data": "\"awesome\"", "ip": "159.203.77.62" } It sends a request to the server based on url specified by the Bot creator. Presumably your server handles them in some way. In case you expect a reply (GET) in JSON then you could use the JSON interaction. It will allow you to send post or get requests too, and offers options to send more user attributes in the request. This is explained at this link: https://support.snatchbot.me/docs/json-api The main change and difference is: webhooks never expect a reply, while JSON API card sends post (or get) requests too.

Posted by Elie Berros 2 years ago

4
ANSWERED

If I want to integrate a web services and APIs from external source, how can I do that?

Firstly, you can find more information at this link https://support.snatchbot.me/v1.0/reference In case, you want to integrate a chat with 3rd party APIs or API which you’ve developed, we would need to integrate them separately ourselves, our API is for external use by others. Depends the volume of the messages expected we could envisage to integrate external API’s.

Posted by Elie Berros 2 years ago

3
ANSWERED

At the moment, it is free to develop chatbots on Snatchbot. But will this change in the future?

No. All the features and services of our platform will remain free indefinitely.

Posted by Elie Berros 2 years ago

1
ANSWERED

Where can I use Bots?

You can use Bots in any area, from entertainment websites to educational and commercial companies.

Posted by Elie Berros 2 years ago

6
ANSWERED

How much does it cost?

SnatchBot’s Bot-Building Platform is Free. There’s no coding required, and you can build unlimited bots without cost.

Posted by Elie Berros 2 years ago

1
ANSWERED

What's Bot and what's their purpose?

A bot is a specific program that interacts with the user according to the algorithm of actions you create. It could be a simple question-answer type of interaction, as well as searching and processing of the information you request. Bots are needed for simplifications of user interaction with your service.

Posted by Elie Berros 2 years ago

2
ANSWERED

What's SnatchBot service?

SnatchBot is a free builder platform for creating Bots that can easily be integrated into the different channels (Facebook, Slack, Skype, SMS, and etc.). We add new channels to the list of supported channels every day. If the platform you wish to add the Bot to is not supported by our service yet, you can always use the Bot with API type to integrate it in any of the platforms you need.

Posted by Henri Ezra 2 years ago