Welcome to the SnatchBot Support. You'll find comprehensive guides and documentation to help you start working with SnatchBot as quickly as possible, as well as support if you get stuck. Let's jump right in!
The community forum is not a helpdesk
Let’s put this in the front - the vast majority of people here do not work for SnatchBot.
Yes, You can edit bot’s structure, use synonyms detection, send broadcasting messages, and set up AI rules in more than 53 languages. Here’s the full list: Albanian, Amharic, Arabic, Azerbaijani, Bengali, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, Estonian, Filipino, Finnish, French, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Kannada, Korean, Latvian, Lithuanian, Malay, Malayalam, Marathi, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swahili, Swedish, Tagalog, Tamil, Telugu, Thai, Turkish, Ukrainian, Uzbek, Vietnamese
Posted by Aliza Cahn about a year ago
You can't send a hyperlink but, you can do the following: 1. You can send a link to the user which he can click and open in a browser. 2. You can associate a text or image (Rich Cards) to a link using buttons. These are called structured message on Facebook.
Posted by Aliza Cahn about a year ago
We use Webhooks to send data to specified URL when some event occurs. It's POST request, it sends data about interaction, time and message text. Example: { "time": "2017-07-13T13:47:06.763Z'", "data": "\"awesome\"", "ip": "159.203.77.62" } It sends a request to the server based on url specified by the Bot creator. Presumably your server handles them in some way. In case you expect a reply (GET) in JSON then you could use the JSON interaction. It will allow you to send post or get requests too, and offers options to send more user attributes in the request. This is explained at this link: https://support.snatchbot.me/docs/json-api The main change and difference is: webhooks never expect a reply, while JSON API card sends post (or get) requests too.
Posted by Elie Berros about a year ago
Firstly, you can find more information at this link https://support.snatchbot.me/v1.0/reference In case, you want to integrate a chat with 3rd party APIs or API which you’ve developed, we would need to integrate them separately ourselves, our API is for external use by others. Depends the volume of the messages expected we could envisage to integrate external API’s.
Posted by Elie Berros about a year ago
A bot is a specific program that interacts with the user according to the algorithm of actions you create. It could be a simple question-answer type of interaction, as well as searching and processing of the information you request. Bots are needed for simplifications of user interaction with your service.
Posted by Elie Berros about a year ago
SnatchBot is a free builder platform for creating Bots that can easily be integrated into the different channels (Facebook, Slack, Skype, SMS, and etc.). We add new channels to the list of supported channels every day. If the platform you wish to add the Bot to is not supported by our service yet, you can always use the Bot with API type to integrate it in any of the platforms you need.
Posted by Henri Ezra about a year ago