COMMUNITY

Hello, our business is currently using the non-paid version of your chatbot and we would like to ask whether an API would be possible to our internal System to monitor the messages which come from our chatbot in our system. Moreover, as we have to deal with much data, we would like to ask whether your chatbot could be self-hosted, meaning that we could use our server for hosting the data that we gather from the chatbot. Also there is the concern about data security - who would be responsible for the data and referring to my previous question - where would these data be stored? We thank you for your reply! Best regards Roman Fuchs

Hi! I get the following error: "You have an active conversation in another tab. Do you want to continue existing conversation or start a new one in this tab? Note, previous messages will not be visible here if you start a new conversation." The error is when My website has many user using the website thanks for help

Hello, I'm able to save user responses with webhooks, but on approval at a later time i want to send a message back to that user as the bot. I couldn't find a rest endpoint to send such a message.

I am not able to see all interactions in the plugin plugin id:449

I need to know the event of the full bot loading on the site so that I can write a further script.

Hello, I am trying to delete the bot from my account but I get an error: Facebook Authentication Error. Please try to re-authentificate and make sure you have allowed SnatchBot to manage your pages and try to reconnect the bot again. I checked on Facebook and no bot are installed. id:63025 Could you please help? The email address on the account is [email protected] Regards, Marco

Hi, I request a refund of the PRO plan for my chatbot and the balance. how can I proceed? Thank You

Hello, I set up notifications to be sent to my email when a user send a phone number or email address. I received the notification for this that a new user had sent their information. When I look in the messages tab i see no data. Is there something wrong with the tool at the moment? This is what I see in my email. But nothing in the inbox to reference. Bot Name: Molly Sellins Bot ID: 123645 ModuleID: 1940037 Platform Type: webchat UserID: 85564 User message: 51268548484

For example Bot-Bot-User, I know it is possible to split interactions into several messages, but I need the ability to add two interactions. The problem is that there is a limitation on characters in the message and sometimes I miss one interaction to convey all the information to the user

Is there an opportunity to send a custom message via REST API to a specific user to a specific channel (like Telegram or Whatsapp)? (Because according to this tutorial https://support.snatchbot.me/docs/api post request does not work properly, it creates a new channel with the user who has the same id instead of sending a message in existing telegram channel) And also how to send the user’s reply to this custom message to our server?