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Inbox Messages Empty

Hello,

I set up notifications to be sent to my email when a user send a phone number or email address. I received the notification for this that a new user had sent their information. When I look in the messages tab i see no data. Is there something wrong with the tool at the moment?

This is what I see in my email. But nothing in the inbox to reference.

Bot Name: Molly Sellins
Bot ID: 123645
ModuleID: 1940037
Platform Type: webchat
UserID: 85564
User message: 51268548484