COMMUNITY

Hi I have a bot that works on Telegram and Whats'App with a Pro Plan. Everything is fine on Telegram. I have a problem on What'sApp. I am working with the attributes "subscribe=yes" or "subscribe=no" to broadcast on both channels. When What'sApp users are not activity for several hours/days and I'm broadcasting a new message, they don't receive it. I checked in my lists and they all stay "subscribe=yes" (which is good but really strange at the same time, why they don't receive the new message ?). To make a test, if I go to the broadcast page and I sort by "subscribe=no", there is nobody. So how is it possible that the users do not receive the new message? It looks like a kind of timeout which makes them unsubscribe but not really... Moreover if they send back the "start" message "Heidi" (which allows to subscribe to our bot) it works again! As a reminder, my bot works like a list where users can subscribe (by sending the message "Heidi") and receive news from the broadcast system. They can unsubscribe from the bot by sending the message "stop". Can you take a look at my bot to help ? Thank you very much for the support

Hello,I did insert the interaction for give the possibility to talk directly with a uman resource,but every time i don't see the message in the inbox for begin the conversation,could you check pleaase? ID:138821 regards

Hi support, I just added my teammates on the shared bot. However my teammates cannot see the bot reports at all. I've try search for the setting but couldn't find anything. Regards

Hello, My bot doesn't work on facebook messenger. I tried to unpublish the FB channel and added it again, but nothing happened. HELP!

I have developed an API that accepts a username and password. It returns a user nickname that I would like to assign to a custom variable. Even though I pass nickname as an attribute, the chatbot does not recognize a return value. How can I get data back from my API and into the chatbot?

I am just configuring Snatchbot and when testing it with Facebook Messenger, the bot adds text to my content. How can that be? e.g. in my Hello Message (that is in spanish) the bot includes the following: "Hello! Thanks for reaching out! Can you please tell us your email?" And later between a couple of my phrases it adds: "Ok, let's skip that for now." "Cool, thanks! How about a phone number in case we need to reach out to you directly?" How can I remove those texts from my bot?

How to get each chat conversation on email?

I have configured an API end point and able to call it successfully from a chat interaction. Based on the "message" sent back by my API, i want to show one interaction or the other. Is that possible ?

Utilizo mi bot a base de interacciones pero cuando llega a la final ya no quiero que el bot haga nada cuando la persona conteste. Sin embargo cuando la persona escribe el bot repite el mismo mensaje

Hello, i paid for pro plan but i still do not have access to advanced statistics. What is wrong?