COMMUNITY

Hi

I have a bot that works on Telegram and Whats'App with a Pro Plan.
Everything is fine on Telegram. I have a problem on What'sApp.

I am working with the attributes "subscribe=yes" or "subscribe=no" to broadcast on both channels.

When What'sApp users are not activity for several hours/days and I'm broadcasting a new message, they don't receive it.

I checked in my lists and they all stay "subscribe=yes" (which is good but really strange at the same time, why they don't receive the new message ?).

To make a test, if I go to the broadcast page and I sort by "subscribe=no", there is nobody.

So how is it possible that the users do not receive the new message? It looks like a kind of timeout which makes them unsubscribe but not really...

Moreover if they send back the "start" message "Heidi" (which allows to subscribe to our bot) it works again!

As a reminder, my bot works like a list where users can subscribe (by sending the message "Heidi") and receive news from the broadcast system.
They can unsubscribe from the bot by sending the message "stop".

Can you take a look at my bot to help ?
Thank you very much for the support