COMMUNITY
manual edit the quick answers?
hello,
i wanted to translate a bot to english. everything works great, except that there are some old language words, which i cant edit. (bot interactions / connections) the quick answers. i could do a new version, but unfortunaly i dont remember how i did it. so now i can not edit them. is there a way to edit them? now i can only delete them, but then the logic i have to do new...
Posted by Tera about 4 years ago
Confirmation Email
Hi,
We keep getting the message that a confirmation letter is being sent to our email address, but it never arrives and we cannot login.
Posted by Alan Owen about 4 years ago
I am unable to embed links on telegram
despite using the format [url=LINK_URL]LABEL_URL[/url], the entire link still appears on telegram but it appears fine on the test chatbot on SnatchBot itself
Posted by JLHM about 4 years ago
Is there a way to update attributes?
Something weird is happening with attributes, they don't propperly update when you set them. After awnser once, you set that value forever even and if you awnser again you still get the same value.
Posted by Benjamin Miranda about 4 years ago
Create inbox items on each page load with interaction
Hello,
We created a chatbot with Snatchbot and implement the bot on our website (coolsafety.nl) with the embed code.
The bot is working fine but for every page load there is also an inbox item created but without conversation/interaction.
Is it possible to create only inbox items if there is conversation/interaction with the bot?
Posted by Marcel about 4 years ago
It's unclear how to assign live chat respondents for departments.
Hi. I'm finding it very unclear in the documentation of how I add staff members in departments to respond to incoming messages when "live chat" is requested. I have at least three different staff members I'd like to monitor and respond to the chatbot. Thanks
Posted by Scott about 4 years ago
skip cards
Hi, I realise that some of my interactions are skipped/incomplete when I test my bot. Eg. only the bot message shows but not the card. However, when testing the individual interactions, they work fine. Could I get some help on how to fix the issue? thanks
Posted by Jess Lim about 4 years ago
Channel non visible
La catégorie "Channel" pour publier mon robot sur mon site internet n'est pas visible sur mon espace, je cherche donc à insérer ce robot sur mon site internet.
La catégorie "Channel" n'est pas présent sur l'interface
Posted by Quentin Lignani about 4 years ago
Message from Facebook is empty (via webhook)
I cannot get user message from Facebook via webhook on Snatch Bot. This field (message_data.message) is empty. But messages from Snatch Bot are not empty.
Posted by Yahor Shyshkin about 4 years ago
Cannot add button more than 3 in "Interaction-Cards-Text"
Hi, i want to ask it's possible for me to add button more than 3 in "Interaction-Cards-Text"?? Thanks!
Posted by Alvian Onggo about 4 years ago