COMMUNITY

Hi SnatchBot, I just finsihed my bot and implemented it on my website. Unfortunately it takes like 5-7 seconds to open the bot after klicking on the icon. Is there a possibility to speed that up? I implemented the bot on a blank website: https://surveys.mobrog.com/?ID=76 But even now its very slow. Can you help me? Kind regards, Gerrit

Hi, been having this problem since yesterday. I can't IMPORT bot script.

I want the bot to automatically connect to a particular user's Id whenever the user login, it would automatically fetch all the information we have for that user and ask him to fill out only those information which are not present in our database. So, basically, if information related to particular question was already there, then don't pop that question in the chat and move to the next one.

Hello, there are keep opening new chats but no conversation started. I tested my bot by myself and when I click on answers or give answers it just show up in the inbox. But when I check the inbox for the day I see a lot of chats that keep getting stuck on the first opening sentence. Sometimes 5 times per chat. How can I solve that? A lot of open chats without conversations is unclear for me. Thank you.

Hi, we have a number of clients that are interested in printing incoming Whatsapp messages. Is this a standard feature within Snatchbot.

When a channel is disabled it still appears in the channel options in the chat window for the end user! Plus when a web channel is disabled the icon still appears on the web page, and when clicked displays a blank chat window?! Surely it should disable the chat icon otherwise it it is a BAD user experience!?

I've run a .txt backup but it's encoded, and what I want is to export a *human readable* bot script that I can use on other parts of my site. For instance, my bot provides answers to frequently asked questions, and I want to display same info in actual FAQ page. How can I do this -- export human readable text from the bot script?

Can you switch off free typing in facebook messenger and only allow buttons?

Is it possible somehow? Or can you make it possible, that a flash text card's button opens two different bot statement based on a custom variable value? So as a translation giving a condition to the button... Like you make a text flash card, you add a button, you pick a block, you pick an interaction and you can add a condition. The point is that you can add multiple interaction and condition under each button. So if the condition input has a value the button will only make the action if the condition is true. It can be custom variable, attribute but not a user response because it can have multiple value that can make more conditions TRUE so the button would not work fine. So if two condition is TRUE under a button because of the given variables and attributes, you note it with an alert on the admin page. This way you can get the out the customer from a circle. Because it is quite hard to make it able for customers to change their given data. Your bot is great, I mean it has huge opportunities, but not in logical operations. If you can develop that, OMG you will own the market :D An example for a logical button statement if customers give their service request. FIRST TIME they give it, and they can modify the list also. So when they made it, they give their vehicle data, then their personal data. At the end they get a summary with all the data they gave. BUT the problem is, that if I allow them to change data again, they are running the whole process - circuit - again. The solution would be, that at a point I give a value for a custom variable and based on the value - with an IF logical operation -, the button will skip the whole process and steps to the summary page Bot Statement. What do you think? Is this possible or will be possible somehow?

How do I embed a javascript snippet, e.g a livechat button, to a BOT message?