COMMUNITY

Hi, I have a question about where does Snatchbot store and process data gathered by the bots? 1. In one of your posts (I can't find it atm) you stated that you process data in Virginia and Frankfurt. Based on what do you select the servers that are used? For example, are all EU member state personal data kept only on the Frankfurt servers? Or can we as the Snatchbot user determine which location to use for storing data? 2. What data do you gather? I would assume you store all data and discussion history passed by Snatchbot chatbots on any site, am I right? This is not an issue for us as long as we don't handle private contact data of our website visitors via chatbots, but for example if we do a "newsletter opt-in" via chatbot, that email address is passed by Snatchbot servers and you store the data somewhere. Am I right? 3. For how long do you store the data gathered by chatbots? 4. Do you grant access for third parties to use the data gathered by chatbots? Or do you reserve the right to sell this information to third partiens? These are a few questions we, and a couple of our large clients need answered in order to implement Snatchbot chatbots on our sites. Especially for the questions 1 and 2 we would like answers as we searched the web and your site for these but didn't find an answer. Thank you very much, Atte

I want to move the chatbot from right to left on my website, 34/5000 the chatbot appears on the right side

Can I create forms for receive data from user?

HI, I tried to use a Webhook to get users answers. I started a new bot with "Custom Attribute Bot" template and just change the webhook url: https://en.snatchbot.me/bot/26783/build I don't received any requests from the bot. Could you help me?

if I have snatch box can I message people on facebook from my website?

Hi Team, Thanks for all the help and quick resonse. MY bot is live at https://www.calibehr.com/ One thing I noticed that its not getting the below facebook Javascipt. and it makes the bot slow load intially. Do we have a fix to this, please suggest? Console: GET https://connect.facebook.net/en_US/sdk.js 0 () Machine Details: Google Chrome is up to date Version 68.0.3440.106 (Official Build) (64-bit) Thanks, Prashan

Hi!I am building a chatbot and I am using a data extraction and trying to find if it's in a the needed interval .But I didn't know how to create an interval so i but some values in the key words part . is there any solution to create an interval of values ?if yes how we can use it in the logical expressions? Thank you.

I am using Nested IF conditions in a bot statements. The statement looks like this - [IF([ShowVar=qcount1]=0){[IF([responseTo interaction=512652 fallback=no]=1+4+5){[customVar score=[ADD [[ShowVar=score],5 ]]]}]}] When the first IF condition is true (i.e. IF(ShowVar=qcount1]=0) everything works fine. But when this condition evaluates to false, an extra set of brackets }] are displayed at the beginning of the conversation. Is there any way to avoid this?

Hi Support team! I have an issue with Skype Chatbot. I have integrated chatbot in my system, store group conversationId, serviceUrl, etc... in DB and send to these groups when needed. My system is using .NET Core 2.2 and Bot Framework 4 (version 4.7.0), the system worked well until yesterday. I have 2 groups that cannot receive messages from Bot. My service throws the exception "Operation returned an invalid status code 'BadRequest'". These groups had received messages normal from the same Bot before yesterday. This is my issue. I try to update the Bot Framework up to the latest version (4.11.1), but the issue still not solved. I even remove this bot from these groups and re-add the bot again but still not work. Please help me explain and resolve this case, thank you.

Is there a relatively easy way to use Snatchbot with WordPress and have different chat channels where agents cannot jump into other chats? Say I have a used car business and each of my salesmen has a page with his inventory and you could chat with that particular salesmen on his page only, go to another page, different agent. Ideally I'd have a way of making a Snatchbot chat agent for each WordPress user made with the role Contributor. If this is cake if done via a different framework or system but a pain with WordPress, please tell me.