COMMUNITY

Hy, there is a really great feature that enables the user to switch between channels and continue the conversation with the chatbot. https://support.snatchbot.me/docs/switching-channels I would like to add this to the conversation. I know that there is a switch button, but none of my users understands and use that channel switch button we have in webchat. This is "out of the conversation" and they don't why should they push it. But I have talked to some of my customers and they would push the channel switch if that would be an option in the conversation. For example with a quick reply or button... For example: how can we get in touch with you? So to simplify, can I put channel switch in the conversation somehow?

Hi Snatchbot Team, I'm using this sample link as an API request: https://snatchbot.me/channels/api/api/id36419/app<key>/aps<secret>?user_id=user001&message=Test, whenever i execute that for the first time, it generates the first part of the chatbot together with its quickreplies which is good. However, whenever i execute that link for the second time together with what has been clicked from the quickreplies and put it on the message parameter, the bot isn't responding anything. Please help. Thanks

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How to remove Snatchbot link from messenge?

Hello Snatchbot team, First I would like to thank you for this awesome work that you are doing. I have recently begun to test the NLP features, following the step-by-step tutorial in your documentation. My problem is that when I add a new sample to my model, the text I type in the text field (text to be analyzed) is displayed in reverse (just like this : siht ekil tsuJ) In Chrome and Firefox last versions. Is it normal ? Or due to the new interface ? I use the french version. Thank you very much for your time, Lucas

Hi Team, None of my bot is sending any attributes and shooting the email from PHP. Please fix this ASAP. Till yesterday everything was working fine. All the bots are live. Thanks, Prashan

Hi, is it possible to re-use data from a previous conversation. EG, Name, location

Here's the situation: With our chatbot, we present the user with a button that links to our app and has them complete an action there. When they complete the action, we'd like to resume the chat by sending them a message and letting them continue in the flow. We don't want them to have the send another message (it's redundant because they've already completed the action in the app). Is there a way to do this?

Hola, Estoy creando un bot en el que el usuario entra una frase. Segun su intención lo quiero dirigir a una iteración u a otra. He creado 5 PNL para detectar 5 intenciones: A, B, C, D y E. He creado 4 PNL para detectar 4 intenciones: a, b, c y d. En la primera iteración el usuario escribe una frase y con IA y PNL puedo analizar la frase y determinar cual de las 5 intenciones tiene A, B, C y E. Hasta aquí ningún problema. Como puedo, analizando la misma frase y sin tener que pedir al usuario que vuelva a escribir la misma frase conseguir descubrir las intenciones a, b, c y d? Una solución seria que en la segunda interacción se pudiera analizar con IA y PNL la respuesta de la primera interacción y además que no fuese necesario que el usuario interaccionase en esta interacción, y dirigir directament al usuario a la tercera interacción, donde encontraria la información que está pidiendo. Por exemplo, un caso simplificado: Creo 2 PNL para determinar si el usuario tiene INTENCION de comprar un coche o una moto. Creo 2 PNL para determinar si el usuario tiene INTENCION de comprarlo nuevo o de segunda mano. Para cada uno de los 4 posibles resultados tengo una iteración: coche nuevo, coche usado, moto nueva y moto usada. Si el usuario escribe: "Estoy interesado en un cohe para mi hijo que sea económico, no es necesario que sea nuevo". Com puedo dirigirlo directamente a "coche usado" con estas 4 PNL? Muchas gracias por su atención

I need to validate if the user response match with 11 character. This will allow me to make a ID validation.