COMMUNITY
Premium Support
Hi,
I was wondering if issues of customers that currently use the free version are still addressed or if only premium users now get support, which goes beyond just giving information about the product.
I am still having the problem that attributes are not set anymore (I don't seem to be the only one) and that webhooks in connections are triggered twice. Both functions used to work and stopped working without me changing anything. Especially the first issue is very critical to my project (Ph.D. student).
Would someone help to get these issues solved quickly if I buy the premium version? My motivation to buy it is currently not very high, given that all these things worked beforehand and are basic features and I don't need any of the premium features.
Posted by Wendy about 3 years ago
Test Chat Stuck on typing
2-23-21 11AM HK time
Test chat / Test Interaction is not working on my end. Even after clearing caches.
It's stuck on Bot Name Typing ....
Posted by Marlwin Marzo about 3 years ago
BOT NOT WORKING
Hi guys, I'm a free user and have 2 different bots for 2 different Facebook pages of mine, and different email accounts for Snatchbot.
My one Facebook is working, but not the other one, I have checked settings on Facebook and unpublished it, and deployed again, and still no success. any advice?
Posted by Jerileigh DP about 3 years ago
Attributes returns Anything
Hi in the bot the attributes return anything instead of the actual value. It works fine till yesterday but from today morning it returns anything.
Bot ID: 117059
Bot ID: 129825
Bot ID: 133463
Kindly check it as soon as possible because it is in production
Here is the previous issue which happened
https://support.snatchbot.me/discuss/5f5b340c42ae8f01e59b27af
Pls find the demo video of how to reach the interaction. Whenever you see the message
தங்கள் கோழிகளுக்கு ஏற்பட்டுள்ள பாதிப்புகள் பற்றிய முழு விபரம் பெறப்பட்டடுள்ளது.தீர்வு பெற 1 ஐ அழுத்தவும். It means the attributes are send to the webhook
https://firebasestorage.googleapis.com/v0/b/momtemplates.appspot.com/o/snatchbot%2Fsnatchbot.mp4?alt=media&token=9ca6f8fa-a0bb-469b-b7e3-f14f11a3e86d
Here is a detailed video where i have connected to the webhook where you could see the response of the attributes as Anything
https://firebasestorage.googleapis.com/v0/b/momtemplates.appspot.com/o/snatchbot%2Fsnatchbot-anything.mp4?alt=media&token=c141c919-40a8-457e-b144-f0f5546d03f1
Hope this video would help you to dig deeper.
Posted by NIDHIN KUMAR about 3 years ago
Costos
buenas tardes, me pueden enviar el plan de costos por favor
Posted by Andrea Paola Lizcano about 3 years ago
Two bots in two windows
Hi everybody. When I open a new window with another bot, there's a message that says "You have an active conversation in another tab. Do you want to continue existing conversation or start a new one in this tab?
Note, previous messages will not be visible here if you start a new conversation." Does this have a solution?
Thanks.
Posted by Andrea Aranda about 3 years ago
time sensitive
this is a question about the website reserveamerica.com apparently the only way to get into certain state parks is by using a bot. is there a way to utilize your service for me to get a booking through that site. basically you have to click reserve button on site at precisely 8 am est to get a booking in certain florida parks. I have been unsuccessful last few attempts. thanks
Posted by dan johnson about 3 years ago
Does Facebook and whatsapp allow bots to send/ recieve prescriptions?
Posted by panchu prodhan about 3 years ago
Custom Attribute seems to get reset when Bot is restarted (new issue)
Hi,
e.g Bot 152216 (but happens in the others, too) starts with the attribute week=0 and it sets it to 1 in the interaction (2361645). But when I restart the bot it doesn't seem to remember that the attribute is now 1. It worked fine till last week.
Thanks
Posted by Wendy about 3 years ago
Unable to Add JSON API : 422 Un Processable Entity
Here is my API : https://apitester.com/shared/checks/f6b28fd6717c437d961e841938380488
Please guide whats wrong, I want to read Playlist returning in API Response and Display in Chat.
Regards,
Posted by Mesum about 3 years ago