COMMUNITY

If there are multiple managers, all accessing the dashboard, can they filter the awaiting conversations e.g. by claims for the claims manager, by new clients for the sales manager, etc. Would I need advanced analytics for this with my Bot having a pro plan subscription? If so is there documentation on how to set up the dashboard view.

Hello, I paid for pro plan but my balance is still 0. When will it be activated?

Can you offer live chat only at certain times? And if there is no one to attend that says not available at the moment?

If I have a subcription in the Plan PRO... and I want cancel the subcription the next month, what process I need follow?

Is there a way to call JavaScript from a rich card?

From https://support.snatchbot.me/docs/working-with-user-responses It's not free. Is there any other way that I can connect to the google sheet by bringing the conversation data that I want to display on the table?

Hi Really enjoying playing around with your bot maker so far but I've bumped into a bit of a problem with Variables and Attributes. When using the [customVar KEY=VALUE] [setAttribute KEY=VALUE] commands, the code breaks when receiving a value containing a line break from Line such as: Item 1 Item 2 And variable set as [customVar KEY=[responseTo interaction=ID fallback=TEXT]] The response from the bot ends up being plain text: [customVar KEY=Item 1 Item 2] And no customVar is assigned. There is no breakage if the response does not contain a line break such as: Item 1 Item 2 Is there a way to allow for line breaks and / or scrub them out? I'm hoping to make a simple ordering interaction where to things to be ordered are listed separated by line breaks. Thanks in advance for any help!

Hello, there are keep opening new chats but no conversation started. I tested my bot by myself and when I click on answers or give answers it just show up in the inbox. But when I check the inbox for the day I see a lot of chats that keep getting stuck on the first opening sentence. Sometimes 5 times per chat. How can I solve that? A lot of open chats without conversations is unclear for me. Thank you.

Hi! My bot (ID 83001) worked perfectly on Facebook Messenger until yesterday. Suddenly it doesn't answer, just shows the greeting message. I see that it responds correctly when I try it here, on the Snatchbot website. I have reviewed the settings here and on my Facebook page and it seems that everything is fine, is there a problem right now with Messenger? Kind regards!

On pages of my website where I have the chatbot installed, Google Analytics is running as well, which I don't want it to. What should I do?