COMMUNITY
The bot data is lost after the scheduled maintenance
Hi team,
Hope you are in the best of your health. Though the bot is available the data is completely lost post maintenance. I was thinking of upgrading to Pro. However have to rethink before doing so.
Unhappy with the kind of experience I had.
Looking forward to hear from you.
Best,
Prashant...
Posted by Prashant almost 4 years ago
Missing Messages on Facebook Page
Hello, Snatchbot Support Team -
Is the integration of Snatchbot with Facebook has something to do with missing messages? The Facebook Page linked with the bot I made in this platform automatically deletes messages or hides it. Can you confirm if this is a normal behaviour in this integration?
My Bot ID is 111113, and the Interaction ID is 1737227.
I am hoping you can assist me on this, please
Thanks!
Posted by Karen almost 4 years ago
JSON API conntection fails
This is my JSON response but it's claimed invalid by the connection, when I enter the API URL.
```
total: "5",
perPage: 10,
page: 1,
lastPage: 1,
data: [
{
id: 1,
parent_id: null,
slug: "real-estate",
questions_count: 2513,
trashed_at: null,
created_at: "2020-04-13 08:48:57",
updated_at: "2020-06-07 01:20:46",
parent: null
},
{
id: 2,
parent_id: null,
slug: "family",
questions_count: 4258,
trashed_at: null,
created_at: "2020-04-13 10:48:57",
updated_at: "2020-06-07 03:53:58",
parent: null
},
{
id: 3,
parent_id: null,
slug: "commercial",
questions_count: 1267,
trashed_at: null,
created_at: "2020-04-13 08:48:57",
updated_at: "2020-06-06 14:37:07",
parent: null
},
{
id: 4,
parent_id: null,
slug: "administrative",
questions_count: 21078,
trashed_at: null,
created_at: "2020-04-13 08:48:57",
updated_at: "2020-06-07 04:55:08",
parent: null
},
{
id: 5,
parent_id: null,
slug: "criminal",
questions_count: 382,
trashed_at: null,
created_at: "2020-04-13 08:48:57",
updated_at: "2020-06-06 23:14:22",
parent: null
}
]
}
```
Posted by A.S almost 4 years ago
Image Size
When I add images to the cards the picture shows up larger than normal. How do I adjust this? Or will my images even out depending on the platform that I upload to? What is the ideal image dimension size?
Posted by JOQUEL O HALYARD almost 4 years ago
Interaction with JSON APi Dont show response
Hi,
I send request into endpoint api, but the iteraction dont work (i know, i have a problem).
When i try get api, receive OK 200 (code response) in server, but don't showes nothing, only "typing"...
I using exatly example of api method "snatchbotAPITest" present into doc (https://support.snatchbot.me/docs/json-api), and with postman app, it's all ok.
Please, i need help, rs
tnks that's all
Posted by Philipe Fernandes almost 4 years ago
This connection is broken ....
Hello, Snatchbot People,
thanks for the excellent support,
We had the problem with the "Ursula Account" a few days ago, thanks for the help, I am her husband and we are currently working on the expansion of the Snatchis.
Since we need it multilingual, we copy existing interactions and adjust the links accordingly. That shouldn't be a problem, and so far it has worked fine.
Since today we get the error message "This connection is broken, it may affect the bot scenario" and of course we don't get any further.
I would be happy if you could help us once again.
Thanks a thousand,
Manfred & Ursula
Posted by Manfred Tauscher almost 4 years ago
all Bots are lost
Hi, after the Update from yesterday all of my bots are lost :-(
Please tell me what to do ....
Posted by Ursula almost 4 years ago
Context lose
My bot loses the chat context and starts again from the welcome message
Posted by Jean-Paul Lovissoukpo almost 4 years ago
After the maintenance intent NLP doesn't work properly
After the maintenance some of my intent NLP return true if I use the test function with a sentence. But when I write the same sentence in the test chat the bot doesn't recognize it or respond with an erroneous interation and viceversa.
Posted by daniel almost 4 years ago
Más información respecto al nuevo canal de WhatsApp
Buen día, observo que luego de la actualización en "Canales" esta disponible WhatsApp del cuál me gustaría conocer más información ya que estoy interesada en desplegar mi chatbot en este canal.
Posted by Desarrollador almost 4 years ago