COMMUNITY

Hi, I added an email when registering, and seems that I am not getting the confirmation email, need help asap since I need to test the product so I can be sure to buy it regards

I have been charged twice in a n attempt to upgrade my plan, I cannot reach anyone, there is an issue with your upgrade process if I have been charged twice but still have no upgrade. I need to speak with someone about this as it is not right to charge someone and not give them the ability to communicate about that charge.

Hello! I have done a little research, but I can not find a way to resolve this situation: I want the bot to ask the user a user name and a password for a certain purpose. How can the password be set to not be visible in chat? like '****' or 'XXXX'? Thank you in advance

How can I edit the fields in the Email sent for Live Chat

Good morning, it's me again. I wanted to ask if you could create a sample of pro bot on all the channels so that we could try it. Moreover, I wanted to ask a confirmation about this: I remember being told that on Telegram the qr could be sent without "Choose:" only if there was no persistent menu, so, if my bot was pro, and since I could remove completely the persistent menu (also Snatchbot branding), then on a pro bot qr could be sent without "Choose:"? Is that right?

hello!! am awais Shafiq ,, i have to do a task which is "To show all the conversation on a server which i have with myself(testing) or with a client " like the bot's conversation will automatically gives me an address so that i will copy that address to search engine and get all the data/conversation that i have did,,, answer me as soon as possible please!

Does the Pro plan allow you to customize the https://webchat.snatchbot.me/33... domain to something like webchat.customdomain.com?

My current bot operates largely through global connections as opposed to individual connections within interactions. Reason being for this is it is a teaching bot - that is answering people's queries on how to use certain tools/techniques. So I wanted to ability for the user to jump around to different topics easily without having to return back to a default interaction each time. Problem is I wanted a Human takeover if the response didn't suit the users query, for the bot to ask for the query as a question, then basically say thank you and wait for a human user to answer the specific question --- unfortunately the nature of my global connections means that likely any question they have in response to the bot asking for their query will trigger a global connection and therefore override the await response function, and then respond with the answer they perhaps previously saw (which doesn't answer their question). Is there a way I can overcome this without changing all the global connections back to individual ones? Equally, is there any other downside (perhaps from an efficiency/speed) point of view in working mostly off global connections instead?

Hello, I have an option in my chatbot to speak with a live person. I want this live option to not be available outside of work hours. Could someone help me achieve this?