COMMUNITY

My current bot operates largely through global connections as opposed to individual connections within interactions.

Reason being for this is it is a teaching bot - that is answering people's queries on how to use certain tools/techniques. So I wanted to ability for the user to jump around to different topics easily without having to return back to a default interaction each time.

Problem is I wanted a Human takeover if the response didn't suit the users query, for the bot to ask for the query as a question, then basically say thank you and wait for a human user to answer the specific question --- unfortunately the nature of my global connections means that likely any question they have in response to the bot asking for their query will trigger a global connection and therefore override the await response function, and then respond with the answer they perhaps previously saw (which doesn't answer their question).

Is there a way I can overcome this without changing all the global connections back to individual ones?

Equally, is there any other downside (perhaps from an efficiency/speed) point of view in working mostly off global connections instead?