COMMUNITY

I'm trying to get the bot to stop responding completely when it hits Await Response event. However, with each user's message the bot repetedly replies with the Await Response message, which makes live chat with the user impossible. What I would like to happen is this: - user messages the bot and hits Await Response - on hitting Await Response the bot stops reacting to any following messages from the user completely - I can come in at this stage and carry on the conversation, while the bot remains inactive for that particular user At the moment, when user hits Await Response the message is re-sent on each of user's responses, which is the opposite to what I intend to do. I would appreciate your help. My bot ID: 67693

We are building a chatbot that will be used on the Whatsapp channel to give customers the opportunity to independently download confidential documents. We therefore need to manage customer authentication. So I would like to know if it is possible to automatically extract the phone number of the customer who is chatting to insert it into a variable or an attribute. Thank you in advance Regards Marco Bondini

Hello. I created a bot and configured with viber channel. When the user communicates with the bot and we have a connection, i want to send an image through inbox like a custom message. The problem is that the image is not shown on viber in the smartphone but instead is shown properly in the viber desktop. Can i ask what is the problem? Thank you.

Hello good Morning. I am not able to register the payment to update my Bot to the pro version. I get an error saying: "Error processing the transaction on the credit card, please contact the issuing bank for more details, or insert another card." Now try placing another card and nothing. Also, I want to add that I saw a video tutorial in case I did something wrong, and in the video I got 2 methods of payment (PayPal or Visa) in which, I only get a white square to select. I wait fast answer.

hello, ok i understand and created the following css in my css file that i uploaded to your server. .message { margin-top: 10px; margin-right: 0px; padding-right: 0px; margin-right: 0px; } but still there is a big space on the right of the text to the chat window border, from the textwindow given out of the bot. please help. thanks.

Hi, Could you please let us know if the below actions are possible in the SnatchBot conversation flow. * Making a GET request to a REST API endpoint with data collected from a user in previous steps as parameters. * Making a POST request to a REST API endpoint with data collected from previous steps as JSON body.

Hi, I'm searching everywhere but I can't find it. My users are already authenticated and I have theirs api_tokens, I would like to attach that data in the moment SnatchBot is initialized on my website so if user will ask for something, I will already know with who I'm dealing with and making further connection with JSON to my database, I will be able to give the results only for that specific user. I used other Chat services before and it was easy with JavaScript to add custom variables on Chat init.

Query 1) Hi, I want to send the interaction to myself currently I can only able to send 1 interaction how I can send at least 2 interaction in the same email. so I can easily track the name and contact no of the user. Query 2) Google calendar plugin is still not working I want to add a calendar from where users can book an appointment how I can add the calendar.

Hi support, The script I embed into wordpress <script src="https://account.snatchbot.me/script.js"></script><script>window.sntchChat.Init(203055)</script> doesn't appear on the website. It just showing window.sntchChat.Init(203055) at the footer. What could be the problem? Thanks

It will be really helpful if the chatbot framework development team could integrate multi select to quick replies because they are extremely useful especially in cases were the user is shopping and would rather want to select multiple things at a go instead of 1 and then going on to another interaction to get it. It's an advantage websites would have over chatbots built with snatchbot please implement it. If there is no way for someone to display a user's cart in snatchbot then please implement it