COMMUNITY

I am finding it difficult to set "do nothing as fallback I cant set other interactions but if i click "do nothing", it will just remain blank. it wont appear in the field what could be wrong?

I need to get the email address from the chat and process it via a webhook written in PHP. Please provide me an example on how to achieve that. I have read the references but I am out of clues. When I test the API url in postman it shows as below { "messages": [ { "cards": [], "date": "2018-03-26T15:26:06Z", "from": "botsApiChannel:", "id": 3212594, "message": "Hey there, What's up. Do you need any help today ?" }, { "cards": [], "date": "2018-03-22T17:14:36Z", "from": "botsApiChannel:", "id": 3144886, "message": "Hey there, What's up. Do you need any help today ?" }, { "cards": [], "date": "2018-03-22T15:48:41Z", "from": "botsApiChannel:", "id": 3143459, "message": "Hey there, What's up. Do you need any help today ?" } ], "status": true } Your support is very valuable for me to resolve the issue. A small example will be much appreciated. Thank you

I have problems with the embed code does not work and I copy it as instructed by the manual but it does not work, I'm using a site that is not in wordpress, <link href="https://snatchbot.me" rel="stylesheet" type="text/css"><script src="https://snatchbot.me/sdk/webchat.min.js"></script><script> Init('?botID=26120&amp;appID=', 600, 600, '', '', '#', , , , '', '0', '#', ); /* for authentication of its users, you can define your userID (add &amp;userID={login}) */ </script> this is the code I use but it gives me a javascript error in the "got"

Hi there! I'm not able to access the Snatchbot Inbox. The Inbox keeps on loading. I don't have problem with any of the Snatchbot features except the Snatchbot Inbox. Also I've already contacted our IT department, we don't have connection problem on our end, and they stated that it has something to do with the website. Is there a way that I can fix this problem on my end? Thanks, Bob Sanders

How to delete unwanted chats from the conversation tab or from the database to get proper understanding of real chats that held with chat bot.

Hi, I'd like to send data to an external API using a JSON API interaction. However I can't find any instruction to pass extracted data from several previous interactions. The only thing I can currently pass is the response to the previous interaction. Is it possible to pass several messages using a JSON API? For example, is it possible to add extra fields into the JSON object that is sent? Or can I include these data into the url? Thanks for your help!

Hi Team, The preview has is throwing 404 error. https://snatchbot.me/preview/29001 Please suggest. Thanks, Prashan

In User conversation list from https://snatchbot.me/conversation It display random string for each user. How can i display email and user name in place of that random string. So that in future it will easy to search user and it's query.

Building a chatbot for a nonprofit that typically asks for monthly contributions (much better than one-time). I don't see a way to do this with the PayPal integration. Is there any way to do so?

Hello, My bot keeps identifying itself as 'Customer Service Bot' when it posts a message in the chat window. But the 'Typing' message says the name of the bot for which I named it 'Christian'. How can I change the name that says 'Customer Service Bot' to say 'Christian'? Where do I go to change that? Thank you, Larry