Hello! I've been researching and making tests with Snatchbot and I'm totally impressed. I love it! Nevertheless, I'm facing one key challenge for what I'm trying to do: We want to implement and integrate Snatchbot in one of our products, and we could automate our processes critically if we were able to grab the user's current URL (within our cloud based system), to send that information via webhook to one of our API methods, process on our side and return an answer to the chat (problem recognition). E.g. the customer is executing from https://myproduct.com/JohnDoe#orderid=1234 To grab "https://myproduct.com/JohnDoe#orderid=1234" send via webhook and the webhook returns variables to say, "Hi Joe. I see you have X problem with order 1234" Is that possible with Snatchbot? Thanks in advance!
Posted by Gabriel Zang 6 months ago
Hy, Can I use webhook response as a variable? I would like to put a webhook response value as a variable value. Because if yes I would be able to step to different bot statement based on my visitors website button press (button value). Therefore I would not have to make multiple different bots on purpose to start different conversation. This would be very important UX developement from our side. For example on the same page, customer can press ask question OR can press make an appointment. Based on button press my chatbot will response based on webhook response value. Is this possible?
Posted by Kristian Komjati 6 months ago
Hi! When someone records an audio at https://snatchbot.me/webchat?botID....etc, , we can see it but not hear it, like user.158b001383fae79d.Kq60PkAi sendAudio:base64 There is no 'play' button at https://snatchbot.me/conversation but there is a play button inside chat, from user side, the one who is recording audio. That means, they think we are hearing it, but we are not. Is there any solution or other way to hear those direct web page audio chats? Thanks
Posted by Rodrigo Brandao 4 months ago
Hi, I'm doing a project for my company, and at the end of a questionnaire they would like me to send an email back to the user to confirm that we have got the information. Is there a way to do this? because I have been trying for hours and nothing seems to work.
Posted by Samantha Gabriel 3 months ago
Hi, I learn this : Third-Party APIs - Integromat and get data from Google sheet. But It do not show data for me. my chatbot: https://snatchbot.me/bot/51636 I have some pictures. Please check me and tell me where error ? thanks so much.
Posted by Trung Nguyen 3 months ago
Hi, I have some question : -Limit messages for Free chatbot ? ( Upgrade pro 30$ for 10k messages) -How to calculate messages ?, after over limit messages, What's happen to me ? -Pro plan can help me connect excel,google sheet,Sql,mysql,.... ? ( Do not use Third-APIs) -Do you have details between Pro and Free ? (Video, post,...) Thank you !
Posted by trungnguyen 2 months ago
If I test a single action on our bot for the live chat, everything is working as expected. If I test the same interaction in a live situation it's always using interaction as default even if there is no connection to it. Bot_id: 56490 Action #869035 On the bot start select "Live-Chat" to get to the action.
Posted by Simon Aberle 2 months ago
Hi SnatchBot team, My bot currently asks for users' name, "What is your name?" and using Prior Response function, the bot repeats all parts of the users' reply rather than repeating users' name only. For instance, if a user replies back, "I am Emily," the bot replies "Nice to meet you I am Emily." Is there a way to only extract user's name while ignoring variants like "I am" or "My name is?" so that the bot can reply back "Nice to meet you Emily" and not "Nice to meet you I am Emily?" Thank you.
Posted by Jin Kang about a month ago
Hi, I have my bot: 29912 Hooked up to FB and for the first day or so it was firing limited responses, relating to the suggested responses on the Facebook ad. But after a day or two, it stopped firing all together? Can you please let me know what's happening? Thanks Lee
Posted by Lee 8 months ago
Dear Admin, We have embedded id: 27644 bot into our website page http://migratemalaysia.com/. Could you kindly test our bot and find out why the bot does not function as it should? Thank you in advance.
Posted by Jean Foong 8 months ago