In the "Submit your bot" tab of the Messenger channel settings it shows a message: "To submit your bot, click “Submit the Form” below, select the page to which your bot is attached, click “Set Up” under Discover Preference and fill out the form." The problem is there is not a "Submit the Form" button or link below like the message says. I would provide a screen shot if I could but there is no option to upload it here. I have tried multiple browsers, reseting browsing data and cookies. But there is still not a "Submit the Form" link, or a "Set Up" link or anything mentioned above. How can I get the bot working with messenger? Thanks
Posted by Joel Crump 5 months ago
Hi There, is it possible for me to add a tag, or a floating alert that says "Need Help?" or simply "Help?" that can alert persons to the bot's existence? I have seen this on other bots - artibot, zotabox etc. but can't seem to find this feature set in snatchbot. Thanks Tracey
Posted by Tracey Smith 4 months ago
Hello! I've been researching and making tests with Snatchbot and I'm totally impressed. I love it! Nevertheless, I'm facing one key challenge for what I'm trying to do: We want to implement and integrate Snatchbot in one of our products, and we could automate our processes critically if we were able to grab the user's current URL (within our cloud based system), to send that information via webhook to one of our API methods, process on our side and return an answer to the chat (problem recognition). E.g. the customer is executing from https://myproduct.com/JohnDoe#orderid=1234 To grab "https://myproduct.com/JohnDoe#orderid=1234" send via webhook and the webhook returns variables to say, "Hi Joe. I see you have X problem with order 1234" Is that possible with Snatchbot? Thanks in advance!
Posted by Gabriel Zang 4 months ago
Hy, Can I use webhook response as a variable? I would like to put a webhook response value as a variable value. Because if yes I would be able to step to different bot statement based on my visitors website button press (button value). Therefore I would not have to make multiple different bots on purpose to start different conversation. This would be very important UX developement from our side. For example on the same page, customer can press ask question OR can press make an appointment. Based on button press my chatbot will response based on webhook response value. Is this possible?
Posted by Kristian Komjati 4 months ago
Hi, For example, if I want to build a quiz bot, and I have some 200 questions. And I want to post these questions randomly to the user reading from excel/database/API and asking the user select the one right option from the list of 4 options and then verifying it with the correct answer which is also read from excel/database/API. How to achieve this? Any link to read about this will be very helpful. Thanks in advance.
Posted by Arun 3 months ago
I saw this chatbot for IT helpdesk and I would like to see the structure/template. But I can't seem to add it as template. https://snatchbot.me/webchat?botID=41206&appID=Ay7EQDKvVDCvRmiBvuSF I assume the user used cards as the Starting, but how does the user create multiple options below the gallery. I can only seem to have one option per gallery .
Posted by Chee Sian 3 months ago
Hi there, I've created two bots. I have managed to link the first one to my Facebook page but when I try to link the second one to a Facebook page I manage, it doesn't let me. It shows me the first Facebook page again and then says there's already a bot connected rather than a second page.
Posted by Darren Burn 3 months ago
Hi, I'm using Skype channel for the Bot to communicate with the user. I'm trying the below flow Bot: xxxx (request input from user in Skype) User: xxxx (responds with info. in Skype) Bot --> makes a call to a Webhook which triggers Workato (automation platform) to process the data Workato makes a POST call (https://support.snatchbot.me/reference#post-message) to the Bot with the response. We are able to view the response from Workato in Snapchat's reports (https://snatchbot.me/reports) but it doesn't appear in the Skype conversation. Could you please suggest how we can respond the user in Skype with the response coming from the external source. (POST call from Workato)
Posted by Vignesh 2 months ago
Hello, These 3 FB attributes works fine : [attribute=first_name] [attribute=last_name] [attribute=profile_pic] But these 2 do not show any value [attribute=locale] [attribute=gender] I have double-checked and my FB profile do have these info, but they do not show here. Any idea ? Thanks Cheers Alain
Posted by Alain VILLENAVE 2 months ago
Hello Ekaterina, I have a simple global connection that works fine when use "test the chatbot" But does not work when using the bot on messenger. For your checking my bot is : https://fr.snatchbot.me/bot/43911/build Thanks Cheers Alain
Posted by Alain VILLENAVE 2 months ago
Hi guys, I had a marketing bot running on my page facebook.com/themarketingshedau. It was working perfect and i was considering upgrading but now it seemingly has stopped working. New messages don't get responded too and even after i have copied the bot and reconnected it still doesn't respond to any message. Any ideas?
Posted by Kerin Payne about a month ago
Dear Snatchbot team, I have integrated Snatchbot into my Slack app and added Snatchbot user to the channel. In Channels section of Snatchbot web site I have created Slack and Web channels. I also integrated Snatchbot into my web site. But when I am sending messages from web site, I do not receive them in Slack. How can I resolve the issue?
Posted by Victoria Klimova about a month ago
Hello, One of my interaction is a bot statement wich said "can i help you?" I want to know if its possible, at the end of a bot statement to go to an other interaction without any action from our user? Thanks for your help, and sorry for my bad english.
Posted by Julien RICHY 5 months ago