Is it possible somehow? Or can you make it possible, that a flash text card's button opens two different bot statement based on a custom variable value? So as a translation giving a condition to the button... Like you make a text flash card, you add a button, you pick a block, you pick an interaction and you can add a condition. The point is that you can add multiple interaction and condition under each button. So if the condition input has a value the button will only make the action if the condition is true. It can be custom variable, attribute but not a user response because it can have multiple value that can make more conditions TRUE so the button would not work fine. So if two condition is TRUE under a button because of the given variables and attributes, you note it with an alert on the admin page. This way you can get the out the customer from a circle. Because it is quite hard to make it able for customers to change their given data. Your bot is great, I mean it has huge opportunities, but not in logical operations. If you can develop that, OMG you will own the market :D An example for a logical button statement if customers give their service request. FIRST TIME they give it, and they can modify the list also. So when they made it, they give their vehicle data, then their personal data. At the end they get a summary with all the data they gave. BUT the problem is, that if I allow them to change data again, they are running the whole process - circuit - again. The solution would be, that at a point I give a value for a custom variable and based on the value - with an IF logical operation -, the button will skip the whole process and steps to the summary page Bot Statement. What do you think? Is this possible or will be possible somehow?
Posted by Kristian Komjati 7 months ago
Hi There, I deployed a Facebook Bot, the logic works perfectly in test and was working fine up to yesterday. The following summary explains the issue: Correct function - User is directed to the option menu and able to choose one of the following - Nexus GDN Services, Book a Consultation, About Us, Contact Us, Leave Feedback. Once in each option, user gets a second prompt that either takes them back to the Main options menu or allows them to exit. The following loops are not working: Book a consultation - when this option is selected the user is not redirected to this option but is instead given the menu message again. Contact Us - same issue as with booking About us - User is correctly redirected to this option but is not being allowed to choose to return to the main options menu after this link Nexus GDN Services and Leave feedback links are working as expected and the logic here is identical. I also confirm that my website bot has the same logic flows and is working perfectly. Please Help.
Posted by Tracey Smith 7 months ago
Hi, I've developed my bot but when i put more of 100 hundred connections in one interaction the bot start to have lag of some seconds between the integration of a new connection. Is there any limitation speed (mb) for each bot or each customer account? If i divide the interaction with more than 100 connections in two can i solve the lag problem?
Posted by j 7 months ago
Hy, there is a really great feature that enables the user to switch between channels and continue the conversation with the chatbot. https://support.snatchbot.me/docs/switching-channels I would like to add this to the conversation. I know that there is a switch button, but none of my users understands and use that channel switch button we have in webchat. This is "out of the conversation" and they don't why should they push it. But I have talked to some of my customers and they would push the channel switch if that would be an option in the conversation. For example with a quick reply or button... For example: how can we get in touch with you? So to simplify, can I put channel switch in the conversation somehow?
Posted by Kristian Komjati 7 months ago
We made a simple test bot to try out a JSON API interaction. (The bot ID is 55426.) In the second interaction, we used our API endpoint https://epluribus.io/unumbackendsnatchbot, which has a valid response on Postman. We copied this response from a weather example in the documentation (http://api.openweathermap.org/data/2.5/weather?q=London&units=metric&APPID=3dd56b9c2b2dc702d326f13bc0859ca7). However, the request is not being made -- we verified this by checking the console logs. We can't figure out what we're missing. Can you help??
Posted by Jonas 2 months ago
I have seen this issue in several posts but it didn't work for me as well. I added an attribute and passing to my backend but the backend never seems to get the attribute. My bot ID is 63068. I have the exact same issue as below discussion but adding just the attribute didn't resolve the issue. https://support.snatchbot.me/discuss/5d246751d82ab0002ed9c461
Posted by Damith 7 days ago
Hi Snatchbot. Can I duplicate an interaction with all the NLPs of the interacation existing in the new interaction? I copy the existing interaction but the new one dosen't contain any NLP. Please guide me to duplicate it. Thank
Posted by trần kiên 11 months ago
I am looking to display a global Bot statement that is executed on every response the bot sends. This global statement will have 2 quick replies: "Go Back" & "Live Chat" I want this interaction to be displayed on every response the bot sends to user. Some help please?
Posted by Surya 9 months ago
Hi, I'm trying to perform one webhook with one custom variable to webhook.site but I'm not able to do it. I checked the connection and after clicking on verifay everything look goods but when I execute the robot anything is received in the webhook.site :S bot id is id: 36369
Posted by Victor 7 months ago
I wanted to implement a response that can be triggered at ANY step if the user says a phrase that contains a swear word. Is there a way to do this? I only know how to do this from individual steps TO this response, but not for every single step.
Posted by Trey 7 months ago
Hi, I have noticed the window of my webchat channel shows the row containing the quick replies cut on a mobile view. Is there a way to customize the alignment of the quick replies vertically rather horizontally? Or is there a way to fix the view on a mobile device? Thanks!
Posted by Antonella Tromba 7 months ago
I'm building a bot for the website. There are certain responses (user inputs) that I need to pass to my backend, after which they are processed there, and relevant data is sent back to the chatbot. My backend is built using Python, and is currently on my local system as my application is still under development. How do I send data to and from the bot?
Posted by Samar 6 months ago