Using NLP to help discover intent ?

Hi, thanks for helping out before.
I am designing a bot to answer product questions and help customers. I intend to design out as much ambiguity as I can, but to be a bot as opposed to a console app, I do need to demonstrate some intelligence to the customer.
In your Faq you quote "An NLP engine that eliminates the need to program intent and context"
where can I find documentation on this?
I am designing the background FAQ table to be queried via rest api. For now I have a test field called "Intent" In order to retrieve any useful information, my bot will have to send this intent precisely as it is in the database.
Suppose the customer utters "wats a cornflake then uh?"
and I have an intent called "explaining cornflakes" how do the two things match? and how do I fin the right bit of information to send to the customer?
Thanks in advance