Hello, I implemented my bot on my webside. Everything works fine except that there is a long loading time of the bot (about 10-15 seconds, I know it doesnt sound like a lot but users are often impatient). Is there anything I can do to reduce the long loading time of the js (has the largest loading time) or is there anything in work?
Posted by Johanna 7 months ago
Hi there, I deployed bots successfully on my website and Facebook. I have added a live chat feature, getting the alert promptly and I am able to open the conversation on my phone, I however am not able to continue the chat here. We need this functionality since my partner and I are always on the go. Please help.
Posted by Tracey Smith 7 months ago
Hi, For example, if I want to build a quiz bot, and I have some 200 questions. And I want to post these questions randomly to the user reading from excel/database/API and asking the user select the one right option from the list of 4 options and then verifying it with the correct answer which is also read from excel/database/API. How to achieve this? Any link to read about this will be very helpful. Thanks in advance.
Posted by Arun 6 months ago
Hi I get this message when I try connecting to facebook channel Can't Load URL: The domain of this URL isn't included in the app's domains. To be able to load this URL, add all domains and subdomains of your app to the App Domains field in your app settings. How can I fix it please?
Posted by Daniel 5 months ago
Hi SnatchBot, I just finsihed my bot and implemented it on my website. Unfortunately it takes like 5-7 seconds to open the bot after klicking on the icon. Is there a possibility to speed that up? I implemented the bot on a blank website: https://surveys.mobrog.com/?ID=76 But even now its very slow. Can you help me? Kind regards, Gerrit
Posted by Gerrit 2 months ago
Hello Snatchbot Support team, I have always been very satisfied with your product but today my chatbot seems broken. All quick replies on the welcome message just restart the bot and do not send to the targeted interactions anymore. Also, I cannot remove these quick replies or make new ones on the welcome message. Can you please help me with this situation and make these quick replies work again ? Thank you very much, Lucas
Posted by Lucas Roquilly 8 months ago
When I try using Postman to test the API functionality, so I can integrate with a native app, I only get a response for the initial POST (which requires url parameters user_id and message), with my welcome message. Everything after that for the same user_id returns blank. What am I doing wrong that I can't get the next questions/messages? Thanks in advance
Posted by Karen L 8 months ago
I have created 21 interactions in English along with two languages translation option. What I want is when a visitor clicks on translate to Swedish it will auto-translate the welcome message from English to Swedish and when visitor select options it will auto translate them as well. Is there any way to achieve this? or I should create interaction in Swedish as well?
Posted by Muhammad Ali Silat 7 months ago
The Bot will be embeded in our WebPage. 1. A student studied Subjust1-chapter2-section 3, now log out, 4 hours later, he comes back to continue his study, how to design Bot to continue the course from the point when he logged out instead of from very beginning? Can Bot receive student ID and Subject-Chapter-Section info from other eliment on the same page? 2. Can we design multiple subject in ONE Bot? Or we have to design ONE Bot for each subject? 3. Can Bot receive data from another. Need work on this project this week end. Your prompt reply is hightly appreciated!!! Richad Long
Posted by Richard Long 6 months ago
Hello good Morning. I am not able to register the payment to update my Bot to the pro version. I get an error saying: "Error processing the transaction on the credit card, please contact the issuing bank for more details, or insert another card." Now try placing another card and nothing. Also, I want to add that I saw a video tutorial in case I did something wrong, and in the video I got 2 methods of payment (PayPal or Visa) in which, I only get a white square to select. I wait fast answer.
Posted by Luciano 5 months ago
Hello, we try to use the JSON API interaction, sadly it's always returning the error message. How can I see what went wrong to start debugging? I did test the rest API response by adding it as a response to a test webhook on this page https://webhook.site so it should work in theory. Postman is throwing a "Self-signed SSL certificate are being blocked" error. But the certificate is bought by our server provider so it should be okay. The certificate is marked as "encryption everywhere dv tls ca - g1" Best Regards Simon Aberle
Posted by Simon Aberle 2 months ago
Hello - I love Snatchbot! I've been having a great time using it but have gotten stuck around the custom variables and arithmetic... 1. In my interaction 280391 - I am looking guide answers over 10,000 to interaction 280399 and answers below 10,000 to interaction 282547. I cannot figure out how to do so. 2. In intereaction 282362 I am looking to take the answer of interaction 280391and multiply it by 0.96. I have spent hours trying every combination of custom variable and extracted data but I am missing something in plain sight. Please advise :)
Posted by CG about a year ago