All the global connections on my bots simply disapeared ...I mean they still show there but the part in which shows if they are exact match or whole keyword for example all look blank ...and I cannot change them ...can you help me ? all the best and congrats for the great product I have a couple guys going live this next month
Posted by Marcos Paulo 10 months ago
Hi, i'd like to use custom NLP with intents (in italian). I've tried them many times but i've not reached the solution. For example i built a model called "Situazione Ordine" in need to be used when user request infromations about the order. Every thing i wrote even with different arguments (example how nice to go to the beach) the system reply with match "true". Is there an example with intents? Can you help me on this interesting argument?
Posted by massimo 8 months ago
How can I collect all the data a customer enters and send it in an email? I understand how to collect the email address and send it but I can not figure out how to send all of the entries.. example: [ResponseTo interaction=0001 fallback=TEXT] [ResponseTo interaction=0002 fallback=TEXT] and then send all the users contact info in an email. Thank you Douglas
Posted by Douglas 8 months ago
I've tried to develop the conditions to the entity NLP for many questions, but when i test it give me almost the times the same answer (of other question). What's the best way to develop the NLP samples to avoid this thing? Bot iD: 38565
Posted by j 7 months ago
Hi there, Would you be able to provide further information on your data security? I have been reviewing your documentation and the FAQ and I am not able to find any detail about your data security e.g. where are the servers located, is the data encrypted, are communications encrypted as well, etc. Thanks, Manu
Posted by Manu 3 months ago
Very slow loading of the chat bot for my site. I have a pro subscription which I assumed would fix the massive 5-10 second delay lags post website opening up but this is incredibly slow. My server is located in France. My customers are in India. My page load time on desktop is 4 to 5 seconds. On mobile its 7 seconds. But the bot loads late on 10th second and then when you click the button the popup takes another 5 to 10 seconds to load. Can the bot be loaded on my server OR can you have it close to my server if you use aws or similar ? I need it to load faster otherwise I need a refund and cancel my subcription as its pointless to have a "SLOW ROBOT". This was made for a leading healthcare provider in India. www.cims.org
Posted by Shivam Parikh about a month ago
I am new to snatch bot , I build my first bot but I am facing a problem . The problem is when the BOT ask an "essay question" to the user it doesn't accept the USER TEXT ANSWER . whenever the use type and answer the BOT resend the last interactions . How can I stop this ?
Posted by Dr.Ahmed 11 months ago
Hi Team, Thanks for all the help. I found a silly issue, while chatting when a new instance comes and User clicks on the Arrow without typing anything, it gives the last conversation text as reply. Please suggest is we have a solution to this. Thanks, Prashan
Posted by Prashan Kumar Bawari 10 months ago