COMMUNITY

Hi team, Hope you are in the best of your health. Though the bot is available the data is completely lost post maintenance. I was thinking of upgrading to Pro. However have to rethink before doing so. Unhappy with the kind of experience I had. Looking forward to hear from you. Best, Prashant...

Hello, Snatchbot Support Team - Is the integration of Snatchbot with Facebook has something to do with missing messages? The Facebook Page linked with the bot I made in this platform automatically deletes messages or hides it. Can you confirm if this is a normal behaviour in this integration? My Bot ID is 111113, and the Interaction ID is 1737227. I am hoping you can assist me on this, please Thanks!

This is my JSON response but it's claimed invalid by the connection, when I enter the API URL. ``` total: "5", perPage: 10, page: 1, lastPage: 1, data: [ { id: 1, parent_id: null, slug: "real-estate", questions_count: 2513, trashed_at: null, created_at: "2020-04-13 08:48:57", updated_at: "2020-06-07 01:20:46", parent: null }, { id: 2, parent_id: null, slug: "family", questions_count: 4258, trashed_at: null, created_at: "2020-04-13 10:48:57", updated_at: "2020-06-07 03:53:58", parent: null }, { id: 3, parent_id: null, slug: "commercial", questions_count: 1267, trashed_at: null, created_at: "2020-04-13 08:48:57", updated_at: "2020-06-06 14:37:07", parent: null }, { id: 4, parent_id: null, slug: "administrative", questions_count: 21078, trashed_at: null, created_at: "2020-04-13 08:48:57", updated_at: "2020-06-07 04:55:08", parent: null }, { id: 5, parent_id: null, slug: "criminal", questions_count: 382, trashed_at: null, created_at: "2020-04-13 08:48:57", updated_at: "2020-06-06 23:14:22", parent: null } ] } ```

When I add images to the cards the picture shows up larger than normal. How do I adjust this? Or will my images even out depending on the platform that I upload to? What is the ideal image dimension size?

Hi, I send request into endpoint api, but the iteraction dont work (i know, i have a problem). When i try get api, receive OK 200 (code response) in server, but don't showes nothing, only "typing"... I using exatly example of api method "snatchbotAPITest" present into doc (https://support.snatchbot.me/docs/json-api), and with postman app, it's all ok. Please, i need help, rs tnks that's all

Hello, Snatchbot People, thanks for the excellent support, We had the problem with the "Ursula Account" a few days ago, thanks for the help, I am her husband and we are currently working on the expansion of the Snatchis. Since we need it multilingual, we copy existing interactions and adjust the links accordingly. That shouldn't be a problem, and so far it has worked fine. Since today we get the error message "This connection is broken, it may affect the bot scenario" and of course we don't get any further. I would be happy if you could help us once again. Thanks a thousand, Manfred & Ursula

Hi, after the Update from yesterday all of my bots are lost :-( Please tell me what to do ....

My bot loses the chat context and starts again from the welcome message

After the maintenance some of my intent NLP return true if I use the test function with a sentence. But when I write the same sentence in the test chat the bot doesn't recognize it or respond with an erroneous interation and viceversa.

Buen día, observo que luego de la actualización en "Canales" esta disponible WhatsApp del cuál me gustaría conocer más información ya que estoy interesada en desplegar mi chatbot en este canal.