(Bot ID = 63806.) My bot lets a user write a message, optionally overwrite it with a new message, and then send. There's a JSON API interaction called "Send?" that tells the user what their message is and gives them options to "Send" or "Write new message". The endpoint associated with this interaction receives the "message" attribute. For the original message, the interaction presents the correct text. If the user selects "Write new message", they go through two more interactions that let them overwrite the original message with a new one, the bot overwriting the old "message" attribute. The user then returns to the "Send?" interaction, which should receive the (overwritten) "message" attribute. Strangely though, it doesn't. When it presents the new message to the user, the text is not updated (it's the same as the original message). This is an issue specific to "Send?" being a JSON API interaction. I tested this by creating a Bot Statement interaction called "send test" and rewiring the bot to use that instead of "Send?". The "send test" interaction does exactly the same thing -- the only difference is the type of interaction -- but it correctly presents the new message, not the original one. How can I fix this? Is this a bug in Snatchbot maybe?
Posted by Jonas about a year ago
I am trying to set a card text response with delay. The maximum delay now is 100 minutes. Can it be lengthened to a week's time? If not, is there any possible way to trigger an automated reply from the bot upon detecting a user's reply after a week's time?
Posted by Karen about a year ago
Hi! My bot was working fine until recently. I have it inside an iframe within a wordPress page. Now, the chatbot loads, but it only shows the initial message but not the quick reply options I have setup. i had to change it to open the actual URL
Posted by David Suescun about a year ago
A some days ago i have a problems with the snatchbot (Live Response). Every time that a user need a live chat with a adviser the system drop the same message after reciving a new message that is to say the "message bot*".
Posted by Alejandro Avila about a year ago
Hi, I have a problem on Conversation. I use Snatchbot for many channels(web,messenger,api...) and the customer send image to me. But I can not see it. Please help me how can I see image ?. I have about 500 conversation per day.
Posted by trung about a year ago
Hi Snatch Bot team , Recently we asked few of your interns to search out for best chatbot making platform . One of our intern suggested us about Snatch Bot , our whole team liked it , we were on the verge of choosing Snatch Bot for building our Bot , but one thing which is very much necessary , intern were getting problem at , JSON API . We checked out your weather API template but seems it either needs more explanation with more better example or something seems missing in it . What issue we are facing is , we want to pass user;s response to API , so that according to response , we could give respective response from the API sample scenerio Lets say we have data of 100 todos. Each todo has a unique id associated with it .What we want is , We want user to give the Id and based on that Id , our Api will send the response corresponding to the given Id. So , how to send Id to the JSON Api basically HOW TO SEND USER'S RESPONSE to the JSON API ANother example lets say user is asked name , user enter the name , now HOW to pass that name to OUR API gone through most the answers but they points to mostly documentation which we have already stated that seems it lacks something It would be very nice if the Snatch Bot team could give a small example based on above scenrio , we are pretty sure that it wouldn't take more then 5 min to do the above task and 5 min more to document it well , in total 10 min , which is far better then just giving the links of document for a problem , examples are much better way to explain , at least in our team we use examples to solve doubts , may be it doesn;t work for everyone , but it would be very nice if the Snatch Bot team could give a small based on above scenerio and also give API structure (if possible in Node.js ) We really appreciate your product :) Thank You
Posted by Shawn about a year ago
Hi, I have followed your Wix guideline (https://support.snatchbot.me/docs/adding-your-chatbot-to-a-wix-website) and successfully embedded my bot to my Wix website. My bot appears on page 4 of the Wix website. However, my problem is that my bot doesn't appear on page 4 unless I refresh the page twice. I would love to get some help on this problem. Thank you.
Posted by Jin Kang about a year ago
I have seen this issue in several posts but it didn't work for me as well. I added an attribute and passing to my backend but the backend never seems to get the attribute. My bot ID is 63068. I have the exact same issue as below discussion but adding just the attribute didn't resolve the issue. https://support.snatchbot.me/discuss/5d246751d82ab0002ed9c461
Posted by Damith about a year ago
Hi, I have created a bot, ID 63025 1) Is it possible intervening in a chat of a user and automatically the BOT stopping answering if I write manually? 2) If I write and the visitor sees my message and they answer to my message, the BOT will start again. Any way to stop the BOT if I am manually talking with the customer? let's say a temporary stop for 2 hours? Thanks Marco
Posted by marco about a year ago
Hi, I have created a bot, ID 63025 The first interaction is a welcome to the page. The I will ask them what language they speak separating the 2 sentences with a ::next:: How can I instead split the 2 sentences in 2 different interactions? The reason I need to do this is because my "main menu" would be nicer if set on the second sentence of the introduction (basically language and services) instead of the greetings. Thanks, Marco
Posted by Marco about a year ago