COMMUNITY

Dear Snatchbot-Team, My team and I am currently using Snatchbot in a study. Of 250 participants that have participated in the study 2 have now replied that our bot is somehow "misbehaving". Those two participants describe conversations and grammar mistakes that we have certainly not programmed, e.g. instead of the two answer-options "good" and "not so good" they can choose between "not so good" and "bowel". Do you have any idea why these mistakes happen and what we can do to prevent them? Thank you very much in advance!

Is there any information on how to do this with snatchbot integration with facebook? how to set this up in snatchbot to handover chat to live agent in facebook messenger

Hello, I was wondering is there an easy way to change quick replies order, e.g. QR from 12th place to QR 7th place etc... I managed to do it somehow yesterday but I cannot replicate it today. When I try to hold click on quick reply and move it around, it just selects text and it's not giving me an option to move them around like conversations ... Thanks

Hello team, How to increase gallery image size ration on fb messanger. Thanks

In a chatBot for manage a customers service,how can I insert a botton for get back the page previous to the last?

Hello I've created a new chatbot and added few interactions with quick replies, but none of those replies are visible in facebook messenger. They are visible on all other platforms, but they are not working on messenger. I'm having the same problem with multiple chatbots...

Hi, there. Our company has been using the free plan and the chatting system works well. I would like to change the color of the bubble( right now it is blue) which is the iron to start to chat. In addition to that, I would like to change the size of the chatbox. Now the box is too big for our website, so I really want to make it smaller. If someone knows how to change those, please let me know. Or If I can not change those with the free plan, please let me know too. Thank you. Yuji

Hi, I gived access as administrator to some teammates, but they can´t dowload the reports of a bot, is this ok or there might be some technical problem? If it is not possible for an admin to download the reports is there any solution or alternative way to do give them access to that information? Looking forward for your response. Thank you very much in advance

Hi, Some of the quick replies on my chatbot have been unclickable when testing the bot and have become [object Object] when editing via connections Video: https://drive.google.com/file/d/1kpMWcl8QY1ML133mupMkotpjqwG_0FTM/view?usp=sharing

For some reason from this morning, snatchbot has started sorting quick replies in the chat by alphabetical order, instead of its original order provided in the bot builder. kindly help. thanks. e.g. 1. bot id: 130208 (pro account) 2. bot id: 145764