COMMUNITY

How to broadcast using JSON? Can some new information from another server be pushed to the chat without user interaction once initiated? Currently the JSON API works only in response to an interaction

Hi Team, I am trying to create a chatbot, which is used to get Employee Details from Backend. For that 1, I need to pass a token to identify employee (How to pass a value from website to snatchbot while opening a chat) 2, I can able to use your snatchbot support bot(30466) in my test website with the help of chatbot id, which can be taken from inspector. So anyone can able to get confidential data. Is it possible to handle the above in snatchbot Regards, Sarath Kumar

Hi, im interested to integrate a bot to spark... on your intro appears the spark icon, but I didnt found it when I create a bot here and try to integrate this channel... could you plueas assist?

I have a third party API where a webhook in my bot is sent to, I have also created custom attributes to be sent with the webhook, however the request does not seem to attach the customer attributes as parameters, I have tried everything in your documentation and really beginning to wonder if it has something to do with my node API. I have tested a request with parameters using my API and it works no problem.

How do I send push messages from my application to the bot connected to Messenger? I tried the Snatchbot API with the URL: https://account.snatchbot.me/channels/api/api/idxxxxx/appsnatchbot/apsyyyy with 'xxx' and 'yyy' replaced with my App ID and secret, and the following body: {"message": "Some text that you want to send bot"} However no message is being sent to FB Messenger. The CURL also returned no error, but strangely returned the following JSON: {"cards":[],"messages":[{"message":"Hello ,\n","speech":""},{"message":"May I know your preferred language?\n\nBoleh saya tahu pilihan bahasa ?","speech":""}],"status":true,"suggested":["English","Malay"]}

Hi. Is there an option, that a website will be opened after answering a question of the bot? Expl.: Do you want to go to the fotogallery? I'll type "Yes" and the Gallerysite will be opened.

After connecting the bot to Messenger, user is not able to enter replies as the the box is disabled and labeled 'You cannot reply to this conversation'. Quick replies and cards are working, but the user cannot type anything to reply

This was no problem until recently. When I embed the webchat as iframe, the first page shows only a broken start page with "writing..." on top and a disabled chat input field at the bottom, but nothing happening. However if I open the webchat directly (or via "show only this frame" in Firefox), the chat works as expected. What changed?

In the 14th November update, the following clause was included: "Persistent attributes. Now the attributes will be remembered even after the chat session expires. Available for Facebook, Skype, Email, Telegram, Viber, Slack, Twilio channels." I have been running tests on Telegram and I am not sure how to make sure that my attributes are accessible even after a chat session expire. It seems like all data reset upon session expiry. For example, In chat session 1, I used [customVar AGE=[responseTo interaction=xxx fallback=TEXT]]. Then when I try to retrieve it in chat session 2, [showVar=AGE] is empty. Pls assist if I am using the variables incorrectly. Thanks.

Hi Admin, I am unable to send data in variable "transactionNo" in #1616732 to my webhook Automate.io. Is there any problem if my variable is set in "Awaiting response" interaction? Or what is the problem?