COMMUNITY
Persistent attributes not working across chat sessions
almost 4 years ago by Jeffrey
In the 14th November update, the following clause was included:
"Persistent attributes. Now the attributes will be remembered even after the chat session expires. Available for Facebook, Skype, Email, Telegram, Viber, Slack, Twilio channels."
I have been running tests on Telegram and I am not sure how to make sure that my attributes are accessible even after a chat session expire. It seems like all data reset upon session expiry.
For example,
In chat session 1, I used [customVar AGE=[responseTo interaction=xxx fallback=TEXT]].
Then when I try to retrieve it in chat session 2, [showVar=AGE] is empty.
Pls assist if I am using the variables incorrectly. Thanks.