COMMUNITY
Using extracted email in message sent to us by bot
Hello.
After the bot has run its course, if the participant's question is still unanswered, I want their final question to be emailed to us.
I've set up email extraction, but can't find a way to get the email address added to the message the bot send s to us. The message is pretty useless if we can't contact them back.
Your help will be much appreciated.
Posted by Gary Wolstenholme almost 4 years ago
User order for restaurants
Hi there, I just try to use restaurant order template and want to see user's order in back end just what customer ordered. I mean I just want to see ordered items. Can I do that ? I dont want to see whole conversation which is already asked questions what would you like to order and so on by chatbot.
Posted by Linas Jasikevicius almost 4 years ago
Snatchbot not working in our website
Snatchbot not working in our website 'www.amrapalia.ac.in'.
The code we had copied is a s below:
<script src="https://account.snatchbot.me/script.js"></script><script>window.sntchChat.Init(103437)</script>
Posted by Prashant almost 4 years ago
Correo de confirmación
Hola, podrían reenviar el correo de confirmación? ya lo he revisado en spam y similares y no está en ningún lado.
Posted by Pablo Morales almost 4 years ago
Live agent service schedule?
Is there any way to set a schedule where a live agent will be available?
Posted by Alex almost 4 years ago
Chatbot integrating Calendly via Zapier
Hello. Could you please send me information regarding Chatbot integrating Calendly via Zapier. My organisation would like to use this facility and we are considering a few options including yours. Can you confirm that if we sign up to use your chatbot, we will be provided all the documentation/instructions necessary to perform the above?
I look forward to your response.
KC
Posted by Kevin Clarke almost 4 years ago
NLP and words with multiple meanings
I am having a handful of minor issues with NLP. Perhaps you can help.
The simplest issue is the way my bot replies to a Facebook Appointment request. It gives the standard welcome message. I'd like it to either reply with a confirmation message or do nothing, as it causes confusion. How can I train NLP to recognize a Facebook Appointment Request?
I'm also having small issues with certain words that can have multiple meanings or words that could be used for multiple interactions. This one is harder to explain.
Let's say someone mentions the word "duck". This could be an injured wild duck, an abandoned baby duck, a pet domestic duck that someone has dumped or wants to surrender, etc. Each of those require different interactions.
Further, the words "injured" or "abandoned" could apply to different animals (I e. Raccoon, fox, deer, etc), also needing their own sets of interactions.
I'd appreciate any help you can provide. It's my goal for this bot to provide crucial information quickly and easily when folks reach out to us for help. Thank you for your support!
Best,
Posted by Matthew almost 4 years ago
How to Update Custom Attribute Values
Hi Team,
I have configured the custom attribute with the value from my prior response in Configure tab.
Attribute value : [responseTo interaction=1672127 fallback=TEXT]
If the conversation is restarted, It will ask user to enter the value and the user inputs are not updated into the custom attribute. I am using attribute value to pass in Json API.
Posted by Sarath Kumar almost 4 years ago
Can SnatchBot be integrated with Tableau?
Hello,
I would like to know if SnatchBot can be integrated with Tableau.
If not, then is there any data visualization tool that SnatchBot supports?
Posted by Hani almost 4 years ago
Grabbing email and name into JSON
Hello,
I want have an interaction that takes gets the name and email for a user. I have the user name stored in a snatchbot response [responseTo interaction=1532274 fallback=TEXT]
How can I access that information via Javscript on my site. I want to use the fetch API to send the username and email to our crm to create an account. All I need is access to that info after the user inputs it into snatchbot.
Posted by Tony Batts almost 4 years ago