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Change language in chat window

Hi, Is it possible to change the language in the chat window. Such as "is typing..."
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Bot not responding to live messages

Hi Team, I've upgraded my bot to pro account, but suddenly bot is not responding to live messages. bot id is 130208. Thanks.
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Display a message above Avatar before opening

Hi is it possible to display a message above the avatar before opening to get the user to click and open it? KR Jan
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Broadcast won't stop sending notifications

I have made a few Viber brodcast notifications, but after deleting them, I still recieve messages. How do I stop it?
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Conversation history

Hi Can User's entire chat history be emailed to us?? if no, any other option to know what options user has selected??
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Bot error, works unreliably

Hi, we are trying to implement our bot on our website. At times the chatbot works fine, but more often when anyone clicks the chat open just a message is displayed: "Error, server error or bot has been unpublished" (I am paraphrasing). Do you happen to know why this happens and what can be done about it?
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Telegram embed audio not working

I'm afraid embed audio in telegram not working( this construction does not do anything there and nothing appears whatever link to mp3 file I'm posting in [audio]AUDIO_URL[/audio]
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HIPAA compliance

Is Snatch Bot completely HIPAA compliant, without any need for further coding or dealing with AWS on our end?
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Custom CSS not working

I used to be able to target and modify HTML elements using CSS followinng this guidance: https://support.snatchbot.me/docs/customizing-chat-window-with-css However, custom CSS seems to have stopped working since your major updates a couple of weeks ago. Is custom CSS no longer possible?
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how do i change my icon

where do i go to do this