COMMUNITY
Snatchbot too slow
I am getting "reconnecting-websocket.js:231 WebSocket connection to 'wss://es.snatchbot.me/bot/ws' failed: WebSocket is closed before the connection is established." from browser.
Is this a reason because of attending slow?
Posted by Fernando Wermus over 5 years ago
How to count character length and trigger a message based on the result?
For example: I want to validate the phone number given by the user is 10 digits. If not, I want to display appropriate message.
Posted by Siva J over 5 years ago
Zendesk
Can SnatchBot integrated with zendeskChat?
Posted by donald dushi over 5 years ago
Is it possible to let the customer attach files or images as a response?
Hello,
At some point in time, I want to ask the customer to send me a screenshot or document, I don't want to analyze any of the contents, just for storing them. Is it possible to get something like that in the conversation and not via any other third party link?
Posted by Kareem Amin over 5 years ago
Using Integromat to retrieve feedly articles but not returning information
I created a webhook via Integromat to find and return a list of articles from Feedly. It looks like the chatbot is sending the message from the user to feedly, the search is being executed but the information is not coming back to the user via the chatbot. Any help would be appreciated.
Posted by Aquila Leon-Soon over 4 years ago
Change "is tiping message ..."
Hi,
I've found in your documentation that is possible to translate the "is tiping message..."
https://support.snatchbot.me/discuss/5b28feb845ca51000329eb44
But I don't find where I can choose the language in the admin panel.
How can I do that ?
Thank you
Best regards,
Michael
Posted by Michael over 4 years ago
Problems with NLP interactions (entity)
Hi,
When i associate 2 NLP interactions (entity) and through the chat is activated the answer of one, after this interaction, when the client ask the second questions, the bot give me the answer of the first question.
Bot ID 37620
Interaction: 537961
Posted by joao over 5 years ago
Problems with Live Chat (repeat the message)
A some days ago i have a problems with the snatchbot (Live Response).
Every time that a user need a live chat with a adviser the system drop the same message after reciving a new message that is to say the "message bot*".
Posted by Alejandro Avila almost 5 years ago
CUSTOM STYLE
Hello, i tried uploading a custom stylesheet to style by button but the image i have provided in my style sheet is not being displayed the default one is displayed as well as the button increases in size instead of maintaining the size i had set during customization. My css below:
#sntch_button
{
width: 62px !important;
height: 62px !important;
right: 10px !important;
bottom: 10px !important;
background-image: url(https://www.carfordrivingtest.com/assets/images/boticon.png) !important;
background-size: cover !important;
background-position: center center !important;
border-radius: 50% !important;
}
#sntch_webchat iframe {
width: 350px !important;
height: 450px !important;
}
#sntch_webchat {
width: 350px !important;
height: 450px !important;
bottom: 10px !important;
right: 10px !important;
border-radius: 20px 20px 0px 0px !important;
box-shadow: rgba(0, 0, 0, 0.16) 0px 3px 6px, rgba(0, 0, 0, 0.23) 0px 3px 6px !important;
}
#sntch_close {
top: 12px !important;
right: 8px !important;
width: 40px !important;
height: 40px !important;
font-size: 26px !important;
line-height: 40px !important;
color: rgb(255, 255, 255) !important;
text-align: center !important;
cursor: pointer !important;
}
Posted by Yonathaniel K over 4 years ago
Send Message at a specific time
Hey there,
Can you tell me please how can I send some messages at a specific time?
For example, someone subscribed to a bot, chose to get a reminder at a specific time and then bot will send some message at a specific time to the user.
Thanks.
Posted by Serhii over 5 years ago