COMMUNITY

Hi, I know that SnatchBot does not require any programming skills to create a chatbot. I was just wondering if there is any way I could get the source code of my chatbot? I need the source code for academic purposes.

Even though my BOT is deployed on webchat, at times I get error stating "error connecting to bot - BOT has been unpublished by it's creator" and then it works only if I republish it which affects continuity. What could be the reason for this or how can I remove this issue?

Dear Snatchbot community, I have been testing Snatchbot and really enjoy the experience. My main objective is to learn enough about the technology to be able to share with our Academics and teaching staff in the College of Arts and Social Sciences, so that they could in turn use bots to teach and/or improve teaching and learning experience. Would someone be able to help me clarify a few things? So when I add a connection I can choose between: - Response to this interaction (so far I have been using this option) or - Extracted data from this interaction or - Custom variable Could someone please give me examples of how these options work? would you have screenshots of your work? Also, has anyone tried the other options: - contains (whole word) - contains (any part) - contains all of I am a bit confused... which one is the best option - I know that if they are all offered as an option, it means that depending on what we try to achieve we would choose one specifically, but I can't figure out when to use which. Would greatly appreciate if someone could give me examples. Thanks a lot for your time, Have a great day! Joelle

Bom dia, Realizando testes de envio de dados através de webhooks, utilizamos 2 formas distintas: Através do site hook.io (https://hook.io/) o qual permitiu o teste sem problemas Através do slack, estamos tendo problemas de integração, onde está sendo apresentado erro 400. A princípio parece ser o tamanho do endereço, pois reduzindo ele o erro não ocorre, mas também não há a comunicação com o webhook EX: https://hooks.slack.com/services/XXXXXXXXX/XXXXXXXXX/YtzclO7BuBVNecelGWN1wGho Alguém ja testou a integração com webhook via slack que possa me auxiliar nessa dúvida?

There is a bot managing my FB page but I don't have access to it. Can I disconnect from my end or get some assistance with getting access to it to disable some settings?

Hello, I Wanted to know if the chatbot had unlimited users and messages with the free plan? Thank's you !

I'm sending my snatchbot.me to people, and I want to know how many unique users try it. However, the user id changes for each session regardless of whether or not it's a new user. Is there a way to tell when a user is doing two sessions vs. if it's a new user that came through? I noticed that the webhook tutorial pulls the IP address for the user, but when I tried setting up a webhook, IP address wasn't one of the variables I extracted. https://www.youtube.com/watch?v=-xJm-BG2xvs Appreciate your help in resolving this!

Hi there! We need to install the chatbot to our platform. The issue is next: chatbot should play the personal assistant role. Userstory: customer leaves his email and asks a question in chat. Bot reads this, send him a defualt message like " please give me a few minutes, I need to check", then he goes to our DataBase (like a search), finds the F&Q table (with already prepared questions and answers)m then he looks for most aprropriate questions (by using words from customers question) and sends the most suitable answer to the customer. If there no useful content in F&Q table, chatbot sends the default message to user that our support will connect with hime in 1 day at the same time the users question goes to the support email. And now my question is: Can you please specify if your services could be useful for us or not? Many thanks in advance.

Hi, I'm looking to create a chat bot for Wechat. Is there any plans to add support for wechat? Or are there technical limitations that prevent Wechat from being added. In the brochure, it mentions Wechat as a large platform, so I think it would be a great addition to the current channels. Thanks

I'm trying to capture a user input and assign it to a custom variable. But when the user inputs their name, the bot freezes and won't connect to the next interaction. How do I fix this?