Welcome to the SnatchBot Support. You'll find comprehensive guides and documentation to help you start working with SnatchBot as quickly as possible, as well as support if you get stuck. Let's jump right in!
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Let’s put this in the front - the vast majority of people here do not work for SnatchBot.
So I've created my first Chatbot for FB Messenger, but I need to ask potentially a daft question - how does a user EXIT a chatbot and just send a message via Messenger? I'm stuck in a loop of Goodbye messages every time a user tries to end their interaction. Help!
Posted by Lindsey Mason Ross about a year ago
I have an android app that is capable of sending HTTP requests. I would like to integrate my app with the Snatchbot chatbot. The app is capable of handling the JSON responses. I am unable to get proper JSON responses from the Snatchbot. I am using other/api integration and used the Post url to send a http post request. I am only getting the welcome intent's response. And for every subsequent http request I am getting a null response. The following is the response I get from Snatchbot. { "cards": [], "status": true, "messages": [ "Hi! I am Air India ticket booking assistant chatbot\n", "How may I help you today" ], "suggested": [ "Book", "Query" ] } The above response doesn't have all details. The following is the response that I get from Botengine.ai (Another chatbot platform) upon a http request. { "status": { "code": 200, "type": "success" }, "timestamp": "2018-04-10T15:08:38.750Z", "sessionId": "85b02faacfec4949a8f7e1d717d66aaf", "result": { "confidence": 0.6, "interaction": { "action": "", "id": "5ab88dd45cbde90007e637b3", "name": "Pizza desire" }, "parameters": {}, "contexts": [ { "action": "", "id": "5ab88dd45cbde90007e637b3", "parameters": {}, "name": "Pizza desire" } ], "resolvedQuery": "I want pizza", "lifespan": 2, "source": "custom", "score": 0.95, "fulfillment": [ { "delay": 100, "message": "I can get you some really good pizza's.", "type": "text" }, { "delay": 100, "buttons": [ { "type": "postback", "value": "dine-in", "title": "Dine-in" }, { "type": "postback", "value": "delivery", "title": "Delivery" } ], "type": "quickReplies", "title": "Let's get started. Is this order for dining or delivery?" } ], "storyId": "5ab889ad5cbde90007e63774", "incomplete": false } } So how can I get a similar response as Botengine(as above) from Snatchbot? Can someone please help?
Posted by Abhilash Karpurapu about a year ago
I am not a programmer but trying to learn a bit as Snatchbot is totally fascinating: 1. In pizza demo, how can you choose more than one ingredient at a time? 2. How can you remove ingredient you have already chosen? 3. How can bot colors be changed - like text and text box? 4. How can two or more templates be combined? Thanks, Robert
Posted by Robert Schoolcraft 10 months ago
Hello, is it possible to ask a few questions, like name, phone number, company etc, save all that and after it send it by email? I am trying to use Custom attributes, but i don't know what i should put on the attribute value, i want that to be what the user writes. Thanks
Posted by João Antunes about a year ago
I would love to integrate my snatchbot with apia.i or dialogflow . Any doc on its integration? I believe it can work because snatchbot has api and json plugin You can check this : https://dialogflow.com/docs/fulfillment#webhook-example
Posted by Jide 11 months ago
Firstly, you can find more information at this link https://support.snatchbot.me/v1.0/reference In case, you want to integrate a chat with 3rd party APIs or API which you’ve developed, we would need to integrate them separately ourselves, our API is for external use by others. Depends the volume of the messages expected we could envisage to integrate external API’s.
Posted by Elie Berros about a year ago
Say the user ends the conversation with bot, reaching the last interaction. In that situation, how to end or close the chat AUTOMATICALLY, preventing the last interaction to repeat over and over? My system needs that when the user finishes the chat, if he/she restart it again, he/she will have a different snatchbot user_id. "Restart" command is not good, cause it preserves the this user_id. I could only get a new user_id by closing the chat and reopening it again (or refreshing the page, when the chat is embedded through iframe). That is why I am asking: how to automatically end/close the chat after the last interaction, requiring the user to reopening it again, with a different user_id, preventing the last interaction to repeat over and over? Thanks.
Posted by Luis Rock about a year ago
Hello, I'm having a website which contains news about a certain football team. When my news writers decide there is a certain news topic that is consider to be "breaking news", they can click a button which triggers a mail newsletter and a push notification. My website also has a rather large Facebook group linked to it. I would like to extend the mail and push notifications with a Messenger chatbot which will supply the breaking news to people who have subscribed to receive it. The subscription process through the chatbot has been more or less built. I am now wonder how I can trigger a broadcast, with data from my website, to all subscribed users. The most convenient way would be sending the news topic from my website to the chatbot to target a certain group of users (I serve content in 5 languages and I should divide my subscribed users into categories per language). How can this be done? E.g. 50 users have subscribed through my chatbot to receive a message on breaking news. Of those 50 users, 6 of them subscribed for English news content. A news writer clicks a button in my website's back office triggering the sending of breaking news, but only to the English subscribers. How can I make sure I target only these 6 users from my example? Do I need to store all user data in my own database with the correct categories (on subscribe) or is there a way to just trigger an entire group of users from an API?
Posted by David Lamproye about a year ago
I follow this steps and still cannot enable messenger: 1) Click on Add facebook messenger 2) I accept the permissions. 3) on publish i select my facebook page. But i cannot save, and channel doesn't appear enabled when i click close.
Posted by Ari 11 months ago
Hi, I want to save the entered email address using snatchbot and save it into my Server database. The flow is this. 1. Using Snatchbot, Bot ask for an Email 2. I entered "bbb@gmail.com" 3. "bbb@gmail.com" should be saved on my server database. How can I do this?
Posted by Ben Jal about a year ago