Welcome to the SnatchBot Support. You'll find comprehensive guides and documentation to help you start working with SnatchBot as quickly as possible, as well as support if you get stuck. Let's jump right in!
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Let’s put this in the front - the vast majority of people here do not work for SnatchBot.
I followed the documentation here and setup the API channel: https://support.snatchbot.me/v1.0/reference#post-message When I make calls to the API endpoint(with the app key and secret) obtained when I added the channel, I'm getting the error below: {"error":"Access denied","status":false} I tried both the Get Message and Post Message(with header Content-Type: application/json, user_id as query param and message in the json body). I used the user_id obtained from the log of a JSON API interaction within the same conversation. Am I missing something here! Any help is much appreciated.
Posted by Jithesh 2 years ago
I have an android app that is capable of sending HTTP requests. I would like to integrate my app with the Snatchbot chatbot. The app is capable of handling the JSON responses. I am unable to get proper JSON responses from the Snatchbot. I am using other/api integration and used the Post url to send a http post request. I am only getting the welcome intent's response. And for every subsequent http request I am getting a null response. The following is the response I get from Snatchbot. { "cards": [], "status": true, "messages": [ "Hi! I am Air India ticket booking assistant chatbot\n", "How may I help you today" ], "suggested": [ "Book", "Query" ] } The above response doesn't have all details. The following is the response that I get from Botengine.ai (Another chatbot platform) upon a http request. { "status": { "code": 200, "type": "success" }, "timestamp": "2018-04-10T15:08:38.750Z", "sessionId": "85b02faacfec4949a8f7e1d717d66aaf", "result": { "confidence": 0.6, "interaction": { "action": "", "id": "5ab88dd45cbde90007e637b3", "name": "Pizza desire" }, "parameters": {}, "contexts": [ { "action": "", "id": "5ab88dd45cbde90007e637b3", "parameters": {}, "name": "Pizza desire" } ], "resolvedQuery": "I want pizza", "lifespan": 2, "source": "custom", "score": 0.95, "fulfillment": [ { "delay": 100, "message": "I can get you some really good pizza's.", "type": "text" }, { "delay": 100, "buttons": [ { "type": "postback", "value": "dine-in", "title": "Dine-in" }, { "type": "postback", "value": "delivery", "title": "Delivery" } ], "type": "quickReplies", "title": "Let's get started. Is this order for dining or delivery?" } ], "storyId": "5ab889ad5cbde90007e63774", "incomplete": false } } So how can I get a similar response as Botengine(as above) from Snatchbot? Can someone please help?
Posted by Abhilash Karpurapu 2 years ago
I follow this steps and still cannot enable messenger: 1) Click on Add facebook messenger 2) I accept the permissions. 3) on publish i select my facebook page. But i cannot save, and channel doesn't appear enabled when i click close.
Posted by Ari about a year ago
I am not a programmer but trying to learn a bit as Snatchbot is totally fascinating: 1. In pizza demo, how can you choose more than one ingredient at a time? 2. How can you remove ingredient you have already chosen? 3. How can bot colors be changed - like text and text box? 4. How can two or more templates be combined? Thanks, Robert
Posted by Robert Schoolcraft about a year ago
Say the user ends the conversation with bot, reaching the last interaction. In that situation, how to end or close the chat AUTOMATICALLY, preventing the last interaction to repeat over and over? My system needs that when the user finishes the chat, if he/she restart it again, he/she will have a different snatchbot user_id. "Restart" command is not good, cause it preserves the this user_id. I could only get a new user_id by closing the chat and reopening it again (or refreshing the page, when the chat is embedded through iframe). That is why I am asking: how to automatically end/close the chat after the last interaction, requiring the user to reopening it again, with a different user_id, preventing the last interaction to repeat over and over? Thanks.
Posted by Luis Rock 2 years ago
Hi, I'm trying to add my chatbot to a website with the provided code but i get this error message in my console : Uncaught TypeError: Cannot read property 'appendChild' of null webchat.min.js:122. Do you have any clue where it's coming from ? Thanks :)
Posted by Rémi Humbert about a year ago
Hi, I want to save the entered email address using snatchbot and save it into my Server database. The flow is this. 1. Using Snatchbot, Bot ask for an Email 2. I entered "[email protected]" 3. "[email protected]" should be saved on my server database. How can I do this?
Posted by Ben Jal 2 years ago
I would love to integrate my snatchbot with apia.i or dialogflow . Any doc on its integration? I believe it can work because snatchbot has api and json plugin You can check this : https://dialogflow.com/docs/fulfillment#webhook-example
Posted by Jide about a year ago
Hi, I've went through the documentation provided and noted the date format which is recognised by Date Extraction. However, is it possible for me to add the following date format for the Date Extraction? - D/M/YYYY e.g. 25/6/2018 or 2/6/2018 Most of our customer fill in dates based on the date format above and it will be frustrating for them to keep on receiving the error notification. Thank you
Posted by Waqiuddin 2 years ago
Greetings, i´ve embedded a bot via iframe and the web chat url. That worked a couple of days but suddenly the bot does not start anymore. Only the upper menu bar and the chat panel are visible but no interaction is possible. Do you have an idea how to fix that? Thanks in advance and kind regards, Sebastian
Posted by Sebastian about a year ago
Team, Is it possible for me to send out an email to the user on the basis of a chat response? So for instance, if a user is having a chat conversation and the BOT prompts the user an option to receive some information via email. If the user says Yes, and enters an Email Address, then it needs to send out a specific mail to the user. Would the above be possible
Posted by Rahul Nair 2 years ago
Hi, I am writing this to kindly notify you that there are no code samples as to how to integrate webhooks with Snatchbot. As I am new to development and chat bot scenario it is very hard to get things going. It is much appreciated if simple code examples could be given for Snatchbot. Hope you guys will treat my request generously and urgently. Thank you
Posted by Harsha 2 years ago