Welcome to the SnatchBot Support. You'll find comprehensive guides and documentation to help you start working with SnatchBot as quickly as possible, as well as support if you get stuck. Let's jump right in!
So I've created my first Chatbot for FB Messenger, but I need to ask potentially a daft question - how does a user EXIT a chatbot and just send a message via Messenger? I'm stuck in a loop of Goodbye messages every time a user tries to end their interaction. Help!
Posted by Lindsey Mason Ross about a year ago
Firstly, you can find more information at this link https://support.snatchbot.me/v1.0/reference In case, you want to integrate a chat with 3rd party APIs or API which you’ve developed, we would need to integrate them separately ourselves, our API is for external use by others. Depends the volume of the messages expected we could envisage to integrate external API’s.
Posted by Elie Berros about a year ago
I am trying to embed my bot onto my website that I built with Wix. I added an HTML iframe and pasted the code to embed it. However, it does not show up on my page. Is there a step I am missing? I'm not an expert on coding, but I also surrounded the code with <!DOCTYPE html> <html> <body> and </body> </html>. Wix doesn't let me edit the HTML of my whole website, but rather put in an HTML frame. I was able to embed a bot from collect.chat in the same webpage, but wanted to use a Snatchbot bot because of the added data collection, complex schemes, and customization. Hope I'm able to get this figured out and added to my site. Thanks!
Posted by Erik Riffle 5 months ago
Hello There, It appears suddenly the input by user is disabled (on mobile no keyword pops and on desktop it says: "Composer is disabled for this thread.") Is this feature went premium? and if so, why the minimum pricing is quite high (10,000 is a lot) Thanks in advance
Posted by Ilan Peer 6 months ago
Hello, is it possible to ask a few questions, like name, phone number, company etc, save all that and after it send it by email? I am trying to use Custom attributes, but i don't know what i should put on the attribute value, i want that to be what the user writes. Thanks
Posted by João Antunes about a year ago
SnatchBot is a free builder platform for creating Bots that can easily be integrated into the different channels (Facebook, Slack, Skype, SMS, and etc.). We add new channels to the list of supported channels every day. If the platform you wish to add the Bot to is not supported by our service yet, you can always use the Bot with API type to integrate it in any of the platforms you need.
Posted by Henri Ezra about a year ago
Hi snatchbot, i have an issue, can snatchbot send email alert with format message? it's like Bot: What is your name? user: tony bot: where do you work? user: indonesia . . . what your email? tony@gmail.com what your phone number? 9799799999. and then snatch give an email alert with message like Bot Name: Tekomsel IOT (prototype) Bot ID: 10372343244 ModuleID: 24324 Platform Type: webchat UserID: webchat.152342342319197484700.testing User message: tony, indonesia, tony@gmail.com, 9799799999 can snatchbot do this? there is no documentation to make this..
Posted by Lukman Hakim 12 months ago
I follow this steps and still cannot enable messenger: 1) Click on Add facebook messenger 2) I accept the permissions. 3) on publish i select my facebook page. But i cannot save, and channel doesn't appear enabled when i click close.
Posted by Ari 6 months ago
I would love to integrate my snatchbot with apia.i or dialogflow . Any doc on its integration? I believe it can work because snatchbot has api and json plugin You can check this : https://dialogflow.com/docs/fulfillment#webhook-example
Posted by Jide 6 months ago